Frequently Asked Questions

Problem handling
Precautions for use
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The robot has certain requirements for its working environment, asfollows
 Flat and hard ground
 Bathroom and similar environments
 Slope should not be greater than 15 °, no steps
 Ambient temperature is not lower than 0 ° or higher than 50 °
 The channel width of a single distribution robot is not less than 80cm, and multiple
distribution robots are used simultaneously. The channel width is not less than 200cm
 There should be no thin-legged chairs arranged densely in the traveling area
 The route of travel must not have a lot of transparent glass
 Cannot travel on the ground with high friction: thicker, softer carpet
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Considerations during navigation
1. Start up within 2 meters of the charging pile as much as possible.
2. Try not to push the emergency stop switch and push away during normal use, it may cause
loss of positioning .
3. Do not push the machine hard when the emergency stop switch is turned on, which may cause
damage to the wheel overcurrent protection.
4. During the navigation process of the machine, try to avoid the crowd from completely
surrounding the machine, which may cause the loss of positioning.
Frequently Asked Questions
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Navigation phenomenon and diagnosis
Phenomenon 1: The robot appears to walk around
Processing method: push the machine under the QR code label to reposition
Phenomenon 2: The machine rotates in place
Diagnosis: wheel loose shaft
Treatment method: press the emergency stop switch, and then turn it on again, if it still
fails, power off and restart the machine
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