GIGABIT COLOR IP PHONE 86(5 *8,'( UC842 Version:1.0.3.82 Hanlong Technology(Nanjing) Co., Ltd 86-25-84658050 www.h-tek.com support@h-tek.
Notices Information Notices Information Copyright Copyright © 2005 - 2015 Nanjing Hanlong Technology CO., LTD. All rights reserved. Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law.
Notices Information Cleaning To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.
Table of Content Table of Content Notices Information ........................................................................................................................ 1 Copyright .................................................................................................................................. 1 Safety cautions .......................................................................................................................... 1 WEEE Warning .....................................
Table of Content Screen Saver............................................................................................................................ 51 LED Status Setting .................................................................................................................. 53 Backlight ................................................................................................................................. 53 Contact Management ........................................................
Table of Content Voice Message....................................................................................................................... 102 Direct Pickup ........................................................................................................................ 104 Group Pickup ........................................................................................................................ 105 Call Park........................................................................
Table of Content How to Import Trusted CA certificate? ................................................................................. 138 How to Import Server CA certificate? .................................................................................. 139 How to use Vlan? .................................................................................................................. 139 How to use LLDP? ..............................................................................................
Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand 3.
Getting Started 4. Headset cord 5. Power adapter 6.
Getting Started 7. Quick installation reference Phone Installation 1.
Getting Started 2.
Getting Started 3. Connect the Network and Power Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration.
Getting Started And then show “Initializing “during the initialization. By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. Status You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information(e.g., Model, IP, MAC, Firmware, Hardware), Network(e.g.
Getting Started 3. Press Menu →Status →Account To view the phone status via Web interface: Login webpage( For How to login, please refer to Web Login) View the information of Version, Account and Network.
Getting Started Registration To register via phone interface: Press Menu SettingAdvanced settings(default password:admin)Accounts Select the desired account Select Enable for Account active Filled the SIP Server Filled the Failover SIP server if need (Optional) Filled the Outbound Proxy (Optional) Filled the SIP User ID, Authenticate ID Filled the password, Name (shown on LCD) and Ringtone. Press Save to save the configuration.
Getting Started To register via web interface: 1. Login webpage and Click AccountBasic 2. Select the desired Account 3. Select Yes for Account Active 4. Filled the Primary SIP SERVER and other account information 5. Click to save the configuration.
Getting Started Note: 1. All fields with * must be filled. If changed, it requires a phone restart. 2. Account Status says the account registered successfully or not. 3. When change the account information via phone, it will shown Restart note when back to idle page. Idle Screen Name Description 1. Date&Time It shows the phone’s time & date. For Date&time setting, see Time&Date 2. Notice It shows the phone features status, More see Icon Preview 3. Line Keys This area shows the four line key labels.
Getting Familiar Phone with Your Getting Familiar with Your Phone Hardware Components Preview Item Description LCD screen To Presentation all information about the date& time, accounts, soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status Line keys The phone supported up to 3 accounts 1. Steady green: idle interface, during a call.. 2. Blink red: a call incoming Soft keys Labels automatically to identity their context-sensitive features. 1.
Getting Familiar Phone with Your Right arrow key: To move right of the selection shows on the screen. Left arrow key: To move left of the selection shows on the screen. Down arrow key: To move down of the selection shows on the screen. 1. To return to idle screen. 2. To cancel the information or call on the screen. Mute key Conference Line Keys 1. To mute the voice during the call (green light). 2. To un-mute the call. To place a conference call To be configured as different function as: 1. Line 2.
Getting Familiar Phone with Your Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public Hold Blinked green: Private Hold Light Drown: Unregistered Speaker Press this button to place a call in hands-free mode. To dial the previous dialed number. To act as send key. Redial To decrease the volume. Volume To increase the volume. To hold or to resume a call during a conversation.
Getting Familiar Phone with Your Line (Unregistered) Line(Ringing) Speed Dial BLF BLF(Ringing) BLF(Talking) Speakerphone mode Handset mode Headset mode Voice messages 20
Getting Familiar Phone with Your Text message Mute Do Not Disturb Volume is 0 SRTP Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Keypad unlocked Pick up 21
Getting Familiar Phone with Your Call Park Intercom/Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Line on Hold DND Redial 22
Getting Familiar Phone with Your Call Return SMS Record 23
Getting Familiar Phone with Your Recording Group Listening Shared Line Other Functions LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting Power Indicator LED LED Status Description Blinked green Ringing or have missed call Steady Green Idle status(Power on) Off Powered off.
Getting Familiar Phone with Your BLF or BLF List Key LED :( Line Key set as BLF) LED Status Steady Green Description Idle status for the monitored line Steady Red The monitored line is calling or during a call Blinked red The monitored line is ringing.
Getting Familiar Phone with Your Info Key Instruction Info Key plays many roles in this phone: 1. Quick get the Information page. 2. Get the full information of the item with . When the item with , it means the information is not full display or there more options for the item. Press info key, you can get the complete content or the prompt list for all options. 3. Fast access to the new missed or Forward calls, New Voicemail or Text Message.
Getting Familiar Phone with Your 4. Get all other parties information during a conference. User Interface There are two ways to customize specific configurations on your IP phone: The user interface on the IP phone The user interface in a web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.
Getting Familiar Phone with Your Phone Interface Overview Option Model IP MAC Status Firmware Hardware Network Account Device Cert Language Call Forward Function Key(Line key setting) More Key see Line Key Overview Features Key as Send Hot Line Anonymous Call DND History Setting Language Time & Date Basic Settings Time & Date Format DHCP Time Ring tone Account Advanced Settings Network Factory Reset Auto provision Directory Add, view and delete History View and delete Message Voice Mail se
Getting Familiar Phone with Your Pcap Feature Line Key Function Overview Line Speed Dial BLF BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Local Group XML group LDAP XML Browser Broadsoft group 29
Basic Features Configuration Conference Forward Transfer Hold Group Listening DND Redial Call Return SMS Record URL Record Paging Shared Line Public Hold Private Hold Basic Features Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… 30
Basic Features Configuration Web Login 1. Get the IP address: Press Menu →Status →Information. 2. Input the IP Address in the web browser. 3. Input the user name (default is admin), password (default is admin). 4. Login successfully. Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “SIP Server” should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”.
Basic Features Configuration Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of the administrator is: admin To change to password via Phone Interface 1. Press Menu → setting → Advanced settings → password (default admin) → Phone Setting → Set Password 2. Enter the current PWD (password), new password and confirm the new password. 3. Press save soft key or to save the new password.
Basic Features Configuration Note: When you use the web interface: user name: admin password: admin(default) Basic Network Setting Htek IP Phone support three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
Basic Features Configuration 3. Click Save and restart the phone. Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password. To configure PPPoE via phone interface: 1.
Basic Features Configuration To configure DHCP via phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWANPort DHCP mode. 2. Click Save and restart the phone. To configure Network via web interface: 1. Click NetworkBasic 2. Select the desired Type: DHCP, Static or PPPoE 3. Filled the necessary information. 4. Click the SaveSet and restart the phone.
Basic Features Configuration Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. PC Port Three modes for PC port: bridge, connect to Expansion Module and router. To configure PC Bridge via Phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkPC Port Bridge mode. 2. Click Save 3.
Basic Features Configuration mode. 2. Enter the IP, Netmask and DHCP server 3. Click Save 4. Back to Idle interface and Click the OK button, then the phone will reboot To configure PC Connect to Expansion Module via Phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkPC Port Connect to Expansion Module. 2. Enter the IP, Netmask and DHCP server 3. Click Save 4.
Basic Features Configuration To configure PC Connect to Expansion Module via web interface: 1. Click NetworkBasic 2. Select As Connect to Expansion Module 3. Click and the phone will reboot automatically Display Mode This phone support two Display mode: Text and Icon. Icon Mode: all Items are shown same as the main with Icon.
Basic Features Configuration Text Mode: Only the 8 main items are shown as Icon, and others all text description. To Configure Display mode via phone interface: 1. Press Menu DisplayDisplay Mode 2. Select Text or Icon 3. Press Save soft key to save the configuration. To Configure Display mode via web interface: 1. Login web interface, and click Setting Preference 2. Select Icon Mode or Text Mode for the Display mode 3. Click to save the configuration.
Basic Features Configuration 2. Press or Save soft key to save the configuration.
Basic Features Configuration 1. Setting → Preference →Web Language 2. Select the necessary one. 3. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Time and Date The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting. To configure the time and Date by SNTP setting via phone interface 1.
Basic Features Configuration Note: Press , all zone will show on the display, select the one you want and press save or confirm key to save the configuration. To configure time and date manually via phone interface 1. To press Menu → Setting → Basic setting → Time & Date → Manual Settings 2. Press 3. Press and or change the right time, or you can input the right time. or Save soft key to save the configuration. To configure the Time & Date Format via phone interface 1.
Basic Features Configuration 3. Press and or press to change among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year). 4. Press or Save soft key to save the configuration. To configure the DHCP time via phone interface 1. To press Menu → Setting → Basic setting → DHCP time 2. Press 3. Press and or press to change between Disable and Enable. or Save soft key to save the configuration. To configure the NTP Server by web interface 1.
Basic Features Configuration 2. Setting → Date &Time→NTP Server 3. Fill the value in the blank. To change the Time Zone and Date Display Format via web interface 1. Setting → Date &Time 2. Select the necessary one. 3. Press to save the configuration.
Basic Features Configuration Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface: 1. Press Menu → Setting → Basic Settings → Ring Tone. 2. Press 3. Press and to select the aimed one. or Save soft key to save the configuration. To adjust the Ring Tone Type via Web Interface 1.
Basic Features Configuration To configure Distinctive Ring Tone via Phone Interface 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press and to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact. To configure Distinctive Ring Tone via Web Interface 1. Directory → Directory → Contact 2. Choose the Ring Tone you want to use.
Basic Features Configuration 3. Click → to save the configuration. Click Ring tone for more information. Volume You can adjust the volume for the phone by the volume keys: and .
Basic Features Configuration To adjust the Ring tone volume via phone interface: 1. Option 1: To press and on the idle page 2. Option 2: To press and during the call is ringing. To adjust the handset volume via phone interface: To press and during a call in handset mode. To adjust the headset volume via phone interface: To press and during a call in headset mode.
Basic Features Configuration To adjust the speaker Volume via phone interface: To press and during a call in speaker mode. Wallpaper To change the preferred one picture for you by the following steps: To change the wallpaper via phone interface: 1. To press Menu → Display → wallpaper 2. Press 3. Press and or press Switch soft key to display the different pictures. or Save soft key to save the selected picture as the wallpaper.
Basic Features Configuration To change the wallpaper via web interface: 1. Click SettingPreference 2. Select the desired wallpaper picture to upload. 3. Click to save the setting. To delete the wallpaper via web interface: 1. Click SettingPreference 2. Select the desired wallpaper to delete. 3. Click to save the setting.
Basic Features Configuration Screen Saver There are three types of screen saver: Time & Logo, Photo Switch and Photo. Time & Logo: when the screensaver works, it will show Time and logo in turns. Photo Switch: all screensaver pictures display one by one. Phone: Only the select phone display as screensaver. Text logo: It works with the Time & Logo, when enter the value, it will disyplay the time and the entered value in turns. To enable screen saver via Phone interface: 1.
Basic Features Configuration To upload screen saver via Web interface: 1. Setting → Preference 2. Choose the picture wanted to use as screen saver 3. Click to save the upload picture To delete upload screen saver phone via Web interface: 1. Setting → Preference 2. Select the photo that to delete. 3. Click Delete to delete the photo.
Basic Features Configuration Note: System Screen Photo(ScreenSaver1-ScreenSaver3) can not be deleted!!! To custom text logo via web interface: 1. Click SettingPreference. 2. choose the Time-out as 1 min or 2/5/10/30 minute. 3. Enter the desired value in the Text Logo field. 4. Click Saveset to save the configuration. To wake up screen saver via Web interface: 1. Click Setting → Preference 2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial Note: 1.
Basic Features Configuration 1. Click settingPreference 2. Enter the time for Backlight time(In seconds). 3. Click to save the configuration. The default is 0, which means Backlight is always on. Contact Management This section provides the operating instructions for managing contacts.
Basic Features Configuration To add contacts manually via phone interface 1. Press Menu → Directory → Local Directory 2. Press Add soft key. 3. Enter the necessary information as Name, Phone number… 4. Press save soft key or to add the contacts successfully. To add contacts from history via phone interface: 1. Press History soft key or press Menu → History → Local history 2. Press and to select the targeted one.
Basic Features Configuration To add contacts via web interface: 1. Click DirectoryDirectory 2. Enter the name, number and some other information. 3. Press and then press button.
Basic Features Configuration B: To add contacts into blacklist To add blacklist from Directory via phone interface: 1. Press Menu → Directory → Local Contacts/Remote Contacts/Broadsoft ContactsAP Contacts 2. Press More →Option →Add to Blacklist. 3. Press save soft key or to add the contacts successfully. To add blacklist from history via phone interface: 1. Press History soft key or press Menu → History → Local History 2. Press and to select the targeted one. 3.
Basic Features Configuration When you place a call from the contact, the phone idle screen will show the contact photo. Note: The format of the photo supported is jpg or bmp, and the size shoud be less than 128 *128 To import or export the contact list You can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via web interface.
Basic Features Configuration To import an XML file of contact list via web interface: 1. Click on Directory 2. Click Browse to select a contact list file (file format must be .xml) from your local system. 3. Click Import XML to import the contact list. To export an XML file of contact list via web interface: 1. Click on Directory 2. Click Export XML to import the contact list. To import a CSV file of contact list via web interface: 1. Click on Directory 2.
Basic Features Configuration 2. Fill the path of the remote file in the Phone Book URL field. For example, http://192.168.0.240/Phonebook/Phonebook.xml 3. Fill the Name and then click to save the configuration. To check the contacts via phone interface: Press DirectoryLeft ButtonLeft Button, and then you can see the item you set, press enter you will find the detail. For More detail, please refer to: Remote Phonebook on www.h-tek.com . Note: Every remote contact only support 1000 contacts.
Basic Features Configuration To check the call history via phone interface: 1. Press the History soft key. The LCD screen displays All Calls list. 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3. Press to select the desired entry. 4. Press the Option soft key, and then select Detail from the prompt list. 5. The detailed information of the entry appears on the LCD screen.
Basic Features Configuration 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3. Press UP or DOWN key to select the desired entry. 4. Press the Delete soft key. To delete all entries from the call history list via phone interface: 1. Press the History soft key. 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3.
Basic Features Configuration To Dial a call from Call History via web interface: 1. Click DirectoryCall History 2. Select the desired history item, and click Tel Number. 3. Then the call is dialed on phone. To Dial a call from Call History via phone interface: 1. Press History soft key or press Menu → History → Local history 2. Press and to select the targeted one. 3. Press the Send soft key, or , or , or the corresponding line key.
Basic Features Configuration This This parameter specifies the number attributes for LDAP searching. 4. Filled Server Address: Fill the domain name or IP address of the LDAP Server. For example: 192.168.0.124 5. Port(the port of the LDAP Serve) Base, User Name, Password 6. Max.Hits(1-32000): the maximum number of the search results to be returned by the LDAP server. 7. LDAP Display Name: the display name of the contact record displayed on the LCD screen. 8.
Basic Features Configuration To Configure LDAP Key via phone interface: 1. Press MenuFeatureFunction KeysLine Keys as Function KeysMemory Key 1 2. Select LDAP in the Type field 3. Press save or OK key to save the configuration. When press the LDAP Key the LCD will display as following: For More detail, please refer to LDAP Notes on www.h-tek.
Basic Features Configuration Broadsoft Phonebook You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory. You can configure your new phone to access up to 6 BroadSoft directories and every broadsoft directory support 100 contacts. Contact your system administrator for the access URL of the BroadSoft directory. To Configure Broadsoft via web interface: 1. To click DirectoryBroadsoft 2.
Other features settings To Configure Call log via web interface: 1. To click DirectoryCall log 2. Select the desired Call log Item 3. Enter the Display name 4. Enter the Server, port, User and password 5. Click to save the configuration. Other features settings Dial Plan Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad.
Other features settings , hear dial tone; [3-5] any digit of 3, 4, or 5; [147] any digit 1, 4, or 7; <2=011> replace digit 2 with 011 when dialing. To configure dial plan via web interface: 1. Click Account—Advanced—Dial Plan. 2. Filled the value in dial plan field. 3. Click SaveSet to save the configuration. Note: Illegal input will fall back to default: {[x*]+}. For More, please refer to dial plan on www.h-tek.
Other features settings Emergency Call Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
Other features settings 1. Click SettingPreference 2. Select Yes or No for Power Status, Ringing Status, Miss Calls Status and Voice Message Status. 3. Click for the setting. For the LED status description, see: LED Instruction Power Indicator LED Action URL To configure action url via web interface: 1. Click SettingAction URL 2. Filled the needed value in the necessary blank. 3. Click to save the setting. Click Action URL for more how to use, or check on www.h-tek.
Other features settings Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via web interface: 1. Click SettingSoft key Layout 2. Select Enable for Custom Soft key 3. Select call States. 4. Select the feature form the disable key to enable key field by Disable to Enable field. 5. Click 6. Click or Delete the Enable, and it will back to Disable field.
Other features settings Note: 1. When there more than 5 items in the Enable field, the last soft key will display More, and last two item will show in the next page soft key, you can check by press more. Programmable Key For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page. To configure Programmable Key via web interface: 1. Click Function KeysProgrammable Keys 2. Select the desired Key to set. 3. Click 4.
Basic Call Features Ext Key It only works when there is expansion module connected with the phone. For Ext Key configuration, please refer to: UC40 User manual. Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset 1. Pick up the handset, or press a line key and dial the necessary number. 2. Press or or press the send softkey, then the call is sending. To place a call by Headset: 1.
Basic Call Features 2. Enter the desired number. 3. Press or , or press the Send soft key, then the call is sending. Using headset to place and answer calls for all time 1. Click webpage Setting Preference 2. HeadSet Priority Enable 3. Ring Device For HeadSet User Headset 4. Press Placing a call by hands-free speakerphone 1. Press the , or press the Line key, then you can hear the dial tone. 2. Press the number. 3. Press or , or press the Send soft key, then the call is sending.
Basic Call Features 2. Press and to select the targeted one. 3. Press the Send soft key, or sending. , or , or the corresponding line key, then the call is Note: 1. The key is set to be a send key. For more information, refer to the Key as Send on page 2. During the call, you can also change among Headset, Handset or Free-speaker mode. Making two calls with one line and one account 1. Press a line key and dial one phone number, then make a call. 2. Press the corresponding line key 3.
Basic Call Features Redial a Call 1. To redial the last placed call from the IP Phone 2. Press directly when LCD is on the idle interface. Receive a Call There are three ways to receive a call when the phone is ringing: To receive a call by handset Pick up the handset the conversation is built. To receive a call by headset Press and now the conversation is built. To receive a call by hands-free speaker 1. Option 1: Press directly. 2. Option 2: Press Answer soft key. 3.
Basic Call Features Incoming Call Show Mode There are two incoming call show mode for this phone: 1. name and number of the contacts 2. name and number of the incoming call and the account which is connecting To set incoming call show mode via web interface: 1. Click setting preference 2. Select the desire mode for the incoming call show mode 3. Click to save the setting. Auto Answer Enable auto answer feature, you will answer all incoming call automatically. To enable Auto Answer via Webpage 1.
Basic Call Features 2. To choose Yes for the Auto Answer. 3. To click Saveset to save the configuration. To Disable Auto Answer via Webpage 1. To Click Account → Advanced 2. To choose No for the Auto Answer. 3. To click Saveset to save the configuration. Call Hold When use hold feature, the Hold icon will show on the display.
Basic Call Features 1. Press Hold soft key or to hold the current call. to resume the call on hold. 2. Press Resume soft key or To hold a call under headset mode: 1. Press Hold soft key or to hold the current call. to resume the call on hold. 2. Press Resume soft key or To hold a call during the speaker mode: 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the call on hold. Call Transfer This phone supports blind, attended and Semi-Attended Transfer.
Basic Call Features 2. Enter the number that transfer to, and press the send soft key or 3. Start the second conversation, press . or transfer soft key, then, transfer completed. NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile. Semi-Attended Transfer 1. Press or transfer soft key during the conversation, the call is on hold now. 2. Enter the number transfer to, and then press 3.
Basic Call Features when C is ringing or answering, then C and B in the same call and the transfer is successful. Transfer to New Call via web interface 1. Click Setting → Feature 2. Select Transfer Mode via DSS key → New Call 3. Select the desired Line and select Transfer in the Type. 4. Enter the phone number in the Value field.
Basic Call Features NOTE: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function. Call Conference This IP Phone supports up to 5-way conference. 5-way conference 1. Assuming that call party A and B are in conversation. A wants to bring C, D and E in a conference 2. A press line 2 key, the call is placed on hold. 3. A enter the number of C and then press send soft key or .
Basic Call Features 4. C answering the call. 5. A press or the conference soft key, then A, B and C are now in a conference.(and now this is 3-way conference) 6. A press line 3 key, the current 3-way conference is placed on hold. 7. A enter the number of D and then press send soft key or . 8. D answering the call. 9. A press or the conference soft key, then A, B, C and D are now in a conference.(and now this is 4-way conference) 10. A press line 4 key, the call is placed on hold. 11.
Basic Call Features Note: 1. If C does not answer the call, A can back to continue the conversation with B; 2. Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B conversation continues. 3. The conference feature is not available on all servers. For more information, contact your system administrator. 4. To realize the 5 way conference, the line should be all available. 5. Press to get all parties information.
Basic Call Features 4. Press or Save soft key to save the configuration. To configure busy forward With this feature, the incoming calls are immediately forwarded if the phone is busy. 1. Press Menu →Features → Call forward →Busy forward. 2. Press and or press to select the enable choice. 3. Enter the forward to number and on code (optional), off code (optional). 4. Press or Save soft key to save the configuration.
Basic Call Features No Answer Forward: Incoming calls are forwarded if not answered after some time. 1. Press Menu →Features → Call forward →No answer forward. 2. Press and or press to select the enable choice 3. Enter the forward to number and on code (optional), off code (optional). 4. Press or Save soft key to save the configuration. When the Forward feature is enabled, the Icon will display on Top of the LCD.
Basic Call Features 1. Setting → Feature 2. Click On for the Always/Busy/No Answer 3. Fill the Forward to Number 4. (Optional) fill the on/off code 5. Click to save the configuration To cancel the forward feature via Phone Interface 1. Option 1: To press the key to disable the forward feature. 2. Option 2: Press Menu →Features → Call forward→Always/Busy/No answer Forward Press Press and or press to select the disable choice or Save soft key to save the configuration.
Basic Call Features 3. Click to save the configuration To configure dynamic forward Forward an incoming call during the ringing. 1. When the phone is ringing, press Forward soft key. 2. Enter the forward number. 3. Press or press the send soft key, then the call is forwarded. Note: If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward. Call Return This feature allows you to dial the last phone call you received.
Basic Call Features 4. Press 5. Press and or press key to select the Call Return. or Save soft key to save the configuration To configure the Call Return via Web interface 1. Click Function keys → Line key. 2. Select the desired Line key and select Call Return in the Type. 3. Click the to save the configuration. Call Waiting Tone 1. Click Setting → Features 2. Select Call Waiting: On and Call Waiting Tone: On To Change the Call Waiting Tone time via Web interface 1.
Basic Call Features 2. Change the Tone Time as you want (for example 3s) Hide Caller ID Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called. To configure anonymous call 1. Press Menu →Features →Anonymous Call 2. Press and or press to change the Line ID 3. Press and or press to select the enable choice in Anonymous Call filed. 4. Enter the call on code (optional), call off code (optional). 5.
Basic Call Features To cancel anonymous call feature 1. Press Menu →Features →Anonymous Call 2. Press and or press key to select the disable choice in Anonymous Call filed. 3. Press or Save soft key to save the configuration. Reject Anonymous If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls To configure rejecting anonymous call 1. Press Menu →Features →Anonymous Call 2.
Basic Call Features To cancel rejecting anonymous call 1. Press Menu →Features →Anonymous Call 2. Press and 3. Press or press key to select the disable choice in Rejection filed. or Save soft key to save the configuration. Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speakerphone).
Basic Call Features To mute the call during a call (including a conference call) 1. Press the mute key , then the mute key glows green, and the LCD display 2. To disable the mute function, press again. DND When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page. To enable DND feature Press the DND soft key when the phone is idle, and then shown on the LCD.
Basic Call Features 2. Press 3. Press and or press key to select the enable choice. or Save soft key to save the configuration To cancel # Key as Send 1. Press Menu →Features → Key as Send 2. Press 3. Press and or press key to select the disable choice. or Save soft key to save the configuration No Key Entry Timeout No Key Entry Timeout means that when you entry the number, it will dial out automatically after some time when you stop enter the number. To configure No Key Entry Timeout 1.
Basic Call Features 3. Click the button to save the configuration. Keypad Lock To enable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change choose lock type: All Keys Menu Key Function Key Lock & Answer 3. Press Save or OK key to save the configuration. To enable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change to choose Off. 3.
Basic Call Features 3. To fill the unlock PIN and auto lock time 4. Fill the Emergence Number, when the phone is Lock, only Emergency Number can be sent. 5. To click to save the configuration. To Disable Keypad Lock via Webpage 1. Click Webpage Setting → Features 2. To choose Disable for the Phone Lock. 3. To click to save the configuration. Hot Line To configure Hot Line 1. Press Menu →Features → Hot Line 2. Enter the Number and delay time (as present, we support off hook auto dial).
Basic Call Features 3. Press or Save soft key to save the configuration To configure Hotline auto dial via Web Interface 1. Setting → Features 2. Fill the number in the Hotline Number and the Hotline Time-out 3. Click to save the configuration. Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled.
Function Key Features Settings Function Key Features Settings Line It works same as Line keys. To configure Line Feature via Web Interface 1. Click Function keys → Line Key. 2. Select the wanted Key and set as Line. 3. Select the Account. 4. Click the to save the configuration. Speed Dial With this feature, you can dial one directory by press the definite key. To configure Speed Dial feature via phone interface 1.
Function Key Features Settings 4. Press or Save soft key to save the configuration Then the selected Line or Memory key will work as Speed Dial. To configure Speed Dial feature via Web Interface 1. Click Function keys → Line key. 2. Select the wanted Line key and set as Speed Dial. 3. Enter the desired phone number in the Value field. 4. Select the Account ID 5. Click the to save the configuration.
Function Key Features Settings example). 2. Select the targeted Line key. 3. Press and or press key to select the BLF in the type field. 4. Enter the targeted Value Number. 5. Press and or press key to select the Account ID. 6. Enter the Pickup Code. 7. Press or Save soft key to save the configuration To configure a BLF key by web 1. Click Function keys → Line key. 2. Select the desired Line key and select BLF in the Type. 3. Enter the monitored phone number in the Value field. 4.
Function Key Features Settings After setting the BLF key, do not need to restart the phone. BLF List To configure BLF List via web interface: 1. Login and click Account 2. Click Advanced and then fill the Eventlist BLF URL.
Function Key Features Settings 3. To configure BLF List Keys 3.1 ClickFunction KeysLine Key 3.2 Select the BLF List in the Type Field. 3.3. Select Account 3.4 Click Saveset to save the configuration and then restart the Phone. For more information, please check BLF list Note on www.h-tek.com . Voice Message This phone supports Voicemail, and when there is message, the message will will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy tone.
Function Key Features Settings To configure the Voice mail feature via phone interface: 1. Press Menu→Messages→Voice Mail→Set Voice Mail. 2. Enter the Account1/2/3/4 NO. 3. Press or Save soft key to save the configuration To configure Voice Mail Line Key via Web Interface: 1. Click Function keys → Line Key. 2. Select the wanted Key. 3. Enter the desired voicemail feature codes in the Value field. 4. Filled the Label displayed on LCD. 5. Select the Account. 6. Click the to save the configuration.
Function Key Features Settings 3. Press and 4. Enter the Value Number. 5. Press 6. Press and or press or press key to select the Voice mail in the type field. key to select the Account ID. or Save soft key to save the configuration Note： This feature is not available on all servers. For more information, contact your system administrator. Direct Pickup With this feature, you can pick up the set line when it ringing. To configure Direct Pickup feature via phone interface 1.
Function Key Features Settings 4. Select the Account ID 5. Click the to save the configuration. Group Pickup With this feature, you can pick up the specified group that you want incoming calls. To configure the Pick up via phone interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2. Select the wanted Line key. 3. Press and or press key to select the Group Pickup in the type field. 4. Enter pickup code and followed the desired group number 5.
Function Key Features Settings Call Park With this feature, you can put a call on hold and continue the conversation from another phone. To configure the Call Park via phone interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2. Select the wanted Line key. 3. Press and or press Switch soft key to select the Key Event in the type field. 4. Press and or press Switch soft key to select the Call Park. 5.
Function Key Features Settings For More information for Call Park, please see: Call park note on: http://www.h-tek.com Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via phone interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2. Press and or press key to select the intercom in the type field. 3. Enter the intercom codes followed by desired number. 4.
Function Key Features Settings 5. Click the to save the configuration. If you want to achieve the intercom feature, you must enable the “Allow Auto Answer By Call-Info” 1. Click the account 2. Select the desired account from the pull-down list of Account in the Account field. 3. Click the advanced 4. Enable the “Allow Auto Answer By Call-Info” 5. Click the button to save the configuration. Note： This feature is not available on all servers. For more information, contact your system administrator.
Function Key Features Settings 3. Click the to save the configuration. To configure the DTMF via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2. Select the wanted Line key. 3. Press and or press key to select the DTMF in the type field. 4. Enter the value with the Desired DTMF number 5. Press or Save soft key to save the configuration To configure the DTMF via Web interface 1. Click Function keys → Line key. 2.
Function Key Features Settings Prefix If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface. To configure the Prefix via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2. Select the wanted Line key. 3. Press and or press key to select the Prefix in the type field. 4.
Function Key Features Settings Local Group When use the Local Group feature, press the key and enter the local Contacts interface quickly. To configure the Local group via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) 2. Select the wanted Line key. 3. Press 4. Press and or press key to select the Local group in the type field. or Save soft key to save the configuration To configure the Local Group via Web interface 1.
Function Key Features Settings To configure the XML group via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) 2. Select the wanted Line key. 3. Press 4. Press and or press key to select the XML group in the type field. or Save soft key to save the configuration To configure the XML Group via Web interface 1. Click Function key →Line Key. 2. Select the desired Key and select XML group in the Type. 3. Click the to save the configuration.
Function Key Features Settings 2. Select the wanted Line key. 3. Press 4. Press and or press key to select the LDAP in the type field. or Save soft key to save the configuration To configure the LDAP via Web interface 1. Click Function key →Line Key. 2. Select the desired Key and select LDAP in the Type. 3. Click the to save the configuration. XML Browser You can use this key feature to access the Xml browser quickly.
Function Key Features Settings 4. Filled the access URL for xml browser 5. Press or Save soft key to save the configuration To configure the XML Browser via Web interface 1. Click Function key →Line Key. 2. Select the desired Key and select xml browser in the Type. 3. Filled the access URL for xml browser (e.g.http://192.168.0.240:8080/xmlbrowser/text.xml) 4. Click the button to save the configuration.
Function Key Features Settings To configure the Broadsoft group via Web interface 1. Click Function key →Line Key. 2. Select the desired Key and select Broadsoft group in the Type. 3. Click the button to save the configuration. Conference The Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as . To configure the Conference via Phone Interface 1.
Function Key Features Settings Forward If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to the number will be forwarded to the set number automatically. To configure the Forward via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) 2. Select the wanted Line key. 3.
Function Key Features Settings example) 2. Select the wanted Line key. 3. Press and or press key to select the Transfer in the type field. 4. Enter the Number that transfer to 5. Press or Save soft key to save the configuration To configure Transfer via Web Interface 1. Click Function keys →Line Key. 2. Select the desired Key and select Transfer in the Type. 3. Enter the Value with the number that wanted transfer to 4. Click the button to save the configuration.
Function Key Features Settings To configure Hold via Web Interface 1. Click Function keys →Line Key. 2. Select the desired Key and select Hold in the Type. 3. Click the button to save the configuration. Group Listening With this feature, when you active a call, you can listen using Handset and Free-speaker, but only can use the handset to speak. To configure the Group listenning via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) 2.
Function Key Features Settings deactivate DND mode. To configure the DND via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3. Press 4. Press and key to select the DND in the type field. or Save soft key to save the configuration To configure DND via Web Interface 1. Click Function keys →Memory Key. 2. Select the desired Key and select DND in the Type. 3. Click the button to save the configuration.
Function Key Features Settings 4. Click the button to save the configuration. SMS Send SMS To send SMS via web Interface 1. Click SettingSMS 2. Select the account(from which account the SMS sent) 3. Enter the target number 4. Input the content of SMS, and click Send. To send SMS via phone interface: 1. Click MenuMessageText MessageSet SMS 2. Enter the contents in the white field. 3. Press the save button 4. Select the account (from which account the SMS sent) 5.
Function Key Features Settings 6. Press the Send button. Set SMS Line Key To configure the SMS via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) 2. Select the wanted Line key. 3. Press 4. Press and or press key to select the SMS in the type field. or Save soft key to save the configuration To configure SMS via Web Interface 1. Click Function keys →Line Key. 2. Select the desired Key and select SMS in the Type. 3.
Function Key Features Settings 4. Press or Save soft key to save the configuration To configure the record via Web Interface 1. Click Function keys → Line key. 2. Select the desired Line or Memory key and select Record in the Type. 3. Click the button to save the configuration. Note: Please contact the system administrator whether support this feature or not. URL Record The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL.
Function Key Features Settings To configure the URL record via phone interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) 2. Select the wanted Line key. 3. Press 4. Press and or press key to select the URL Record. or Save soft key to save the configuration To configure the record via Web Interface 1. Click Function keys →Line key. 2. Select the desired Line or Line key and select URL Record in the Type. 3. Click the button to save the configuration.
Function Key Features Settings 2. Select the desired Line key and select Paging in the Type. 3. Enter the paging code followed the number. 4. Click the button to save the configuration. Shared Line This feature allows subscribers to share SIP lines. Moreover it also provides status monitoring of the shared line. To configure the line key as shared line via phone interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) 2. Select the wanted Line key. 3.
Function Key Features Settings 5. Select the Account ID 6. Click the button to save the configuration and then restart. Note： This feature is not available on all servers. For more information, contact your system administrator. Public Hold The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call. To configure the Public hold via phone interface 1.
Function Key Features Settings Private Hold The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call. To configure the Private hold via phone interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) 2. Select the wanted Line key. 3. Press 4. Press and or press key to select the Private Hold.
Function Key Features Settings in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in. To configure the share line via phone interface 1.
Function Key Features Settings the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources. You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, that is, many users can share the phone resource in different time. To use this feature, you need to configure a Hot Desking key in advance. This feature is supported on the version 1.0.3.
Function Key Features Settings 3. Click Save softkey You can see the account information which has changed. Note： This feature is not available on all servers. For more information, contact your system administrator. ACD (Pending) ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity.
Function Key Features Settings To configure the ACD via web interface: 1. Click Function keys →Line Key. 2. Select the desired Key and select ACD in the Type. 3. Enter the label in the label field. 4. Select the desired account from the pull-down list of Account field. 5. Click the button to save the configuration. Note： This feature is not available on all servers. For more information, contact your system administrator.
Upgrade To use the zero touch feature on the user interface: 1. Press the zero touch key when the IP Phone is idle. 2. The IP Phone will enter the WAN Port interface, you can change the WAN Type by pressing the Navigation keys. 3. Press the Next softkey to enter Network interface, then you can configure some information. 4. Press the Next softkey again, you can configure auto provision information. 5. When you finish the setting, you can press the OK to accept the changes.
Upgrade Pcap Feature To use pcap via web interface: 1. Click ManagementTools 2. Click Start and then operation the phone 3. When finish the operation, click stop and then click Export. 4. Then you’ll get the Pacp captures.
Upgrade System Log To download system log via web interface: 1. Click ManagementConfiguration 2. Click of the system Log 3. Then you’ll get a txt file: syslog.txt. . Upgrade To upgrade via HTTP, the “Management”->“auto provision” ->” Firmware Upgrade”-> “Upgrade Mode” field needs to be set to HTTP, respectively. “Firmware Server Path” needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL. e.g. firmware.mycompany.
Upgrade 1. Click ManagementAuto provision: 2. Select the upgrade mode in the upgrade mode field 3. Enter the Firmware server path and config server path (192.168.0.254 is HTTP server). 4. Enter the HTTP server’s username and password (optional). 5. Click the button to save the configuration. 6. Restart the UC8xx, IP Phone will restart and auto-get firmware files from HTTP server. NOTES: Hanlong recommends end-user use the Hanlong HTTP server.
Upgrade Hanlong’s latest firmware is available at http://www.h-tek.com SupportFirmware Download. Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment. To upgrade manually via the Web configuration interface 1. Click Management → Upgrade 2. Click Brower or the blank. 3. Select the firmware (fw8xx.rom )and then click . Configuration File To download configuration file: 1.
Upgrade To Restore a configuration file: 1. Click Management Configuration Restore configuration 2. Select the xxx.bin or xxx.xml file, and then Click the , then IP Phone will reboot.
Troubleshooting Troubleshooting Why is the phone LCD screen blank? 1. 2. 3. 4. Ensure your phone is properly plugged into a functional AC outlet. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information. 5.
Troubleshooting How to download XML Configuration? Click ManagementConfiguration How to Import Trusted CA certificate? Click ManagementTrusted CA 138
Troubleshooting How to Import Server CA certificate? Click ManagementServer CA How to use Vlan? For Vlan information, please click VLAN Note How to use LLDP? For LLDP information, please click VLAN Note VLAN Notes including: 1. Voice VLAN 2. Major Benefits of Using VLANs 3. VLAN discovery method on Htek ip phones 4. LLDP Feature on Htek IP Phones 5. Supported TLVS of IP Phones 6. Configuring LLDP Feature 7. DHCP VLAN 8. Open the DHCP VLAN on the Htek IP Phones 9. VLAN under Bridge Mode 10.
Troubleshooting How to Upgrade via FTP? Click How to Upgrade Note How to make Ringtone? Click How to Make Ringtone How to use Open VPN? Click Open VPN note Provisioning Guide on Free PBX: Click Set Auto Provision on FreePBX Failover Notes Click Failover Note How to Upload Wallpaper? Click Wallpaper Upload Notes How to Use Auto Provision Phonebook? Click About AP Phonebook All Documents a) Click Documents Guide, you can get all tech files.
Troubleshooting 141
