Specifications

CallReporting
Note:ThesefeaturesrequireStandardorProedition.
Introduction
CallReports
3CXprovidesanumberofreportsviaits3CXWebReportsmodule:
● CallStatisticsReports–Thesereportsprovideinformationonthecallsmadeandreceived
through3CXPhoneSystem,alongwithstatisticalinformationonthephoneextensionsand
RingGroups.
● AdvancedCallReports–ReportsrelatedtoCallcostsbyGroupandType,ExtensionGroup
only,OutboundCallsbyType,andRinggroupstatistics.
● CallCenterStatisticsReports–Note:ToaccessthesereportsyourequirePROedition.The
reports provide more detailed information on the Queue statistics, call distribution, team
statistics,abandonedcalls,SLAstatistics,callbackstatistics,andotherreportsrelatedtoa
typicalCallCenter.
DelegatingAccesstotheCallReportingModule
Toallowanextensiontoaccessthecallreportingmodule.
1. From3CXManagementConsolemenu,select"Extensions"node,
2. Choosetheextensionandclick“EditExtension”>
3. Switchtothe“Options”tab>“Access”section.
4. Checkthe“Allow3CXWebReportsAccess”checkbox.
Userscanalsobeallowedaccessto:
● Clearcalllogsandsetcalltypesbycheckingthe“AllowAdminOperations”checkbox.
● Downloadanyrecordedcallbycheckingthe“Candownloadanyrecording”checkbox.
AccessingtheCallReportingModule
1. Fromyourwebbrowser,goto:http://YOURPBXFQDN:{chosenportnumber}/reports/
Where YOURPBXFQDN is the FQDN Address of your PBX server and {chosen port
number}theHTTPportnumberyouhavechosenduringinstallation.
2. Usethesamecredentialstoaccessthecallreportingmoduleasthoseusedtoaccessthe
3CX Management Console. A user which has been granted access, can login using their