Specifications

external directory database, for instance your companies active directory, or an external internet
based phone directory service. When an incoming call is received, the 3CX Phone System can
access LDAP and look for a contact match. If amatch is found, the contact will be automatically
addedtothe3CXCompanyPhonebookandthecontactinformationwillbedisplayedeachtimethat
contactcalls.
ToConfigureLDAP(LightweightDirectoryAccessProtocol)with3CXPhoneSystem:
1.

Logintothe3CXManagementConsoleandclickonthe“Settings”node.
2. Clickon“Advanced”andclickon“CompanyDirectorySync”.
3. Select“LDAPDirectorySearch”:
○ FillintheLDAPserverIPaddressorFQDNasintheexampleabove.
○ InserttheLDAPserverportnumber.
○ InserttheLDAPUsernameandUserPassword.
○ Specify your LDAP search base. In this example we used “OU=3CX
Contacts,DC=cyprus,DC=com”whichmeansthattheLDAPsearchwilltakeplacein
the3CXContactscontainerinthe“cyprus.com”domain.Takingthatinconsideration
youneedtospecifyyoursearchbaseaccordingtoyourLDAPconfiguration.
○ AddanumberofdaysthattheSystemwillwaitbeforeremovingcontacts.
4. When a you receive a call, the Company Directory Manager service (which monitors all
calls)willsearchforamatchinthethecompanyphonebook.Ifamatchisnotfoundthenit
willsearchtheLDAPServer,ifa match for the contactisfound,thenitwillbeaddeditto
yourCompanyPhonebookdirectlyasshownabove.