Specifications

ThePhonebook/DirectoryService
Introduction
The phonebook feature allows you to easily publish a companywide phonebook. Used in tandem
with a personal phonebook, it allows users to quickly launch calls without wasting time finding a
contact’snumberandsubsequentlyenteringitinthephone.
TheCompanyPhoneBook
3CXPhoneSystemsupportsacompanyandapersonalphonebook.TheCompanyphonebookis
company wide and is managed from the management console. The personal phonebook is only
availabletoaparticularextensionandismanagedfrom3CXPhoneonthatextension.
SynchronisePhonebooktoyourIPPhones
The company phonebook is also published to a directory in a format that Cisco, Fanvil, Htek,
Polycom, snom, and Yealink phones can download. These phones can then show the same
phonebookontheirdisplay.
ResolvesCallerIDtoName
One of the most important features of the phonebook is that incoming caller IDs are searched
againstthephonebook,andifamatchisfound,thecaller’snameisshowninthecallerIDrather
thanjustshowingthenumber.
Tomanagethecompanyphonebook,gotothe“Settings”>“CompanyPhonebook”node.Click
“Add”toaddanentry.
Importing&ExportingPhonebookEntries
Youcan import phonebook entriesfroma CSV file. Each entryshould be on a newline,and the
fields separated by a comma as follows: “First name, Last name, Phone number”. To import the
companyphonebookentriesintoyour3CXPhoneSystemdothefollowing: