Specifications

● Configurevoicemailgreetings.
UseCase2:AllowDepartmentHeadstoManagetheirDepartmentsExtensions
Departmentheadscanbeallowedtomanageusersintheirdepartment.Thisallowstheheadofa
call center for example, to control which extensions are allowed to make external calls, or
enable/disabletherecordingofcalls.Togiveaccesstoadepartmenthead:
1. Fromthe“Options”tab,checkthe“Allow3CXManagementConsoleAccess”checkbox.
2. Clickthe“ConfigurePermissions”button.
3. Fromthedialogwindowchoose“Group/DepartmentManager”andclick“OK”.
4. Click“Apply”tosaveChanges.
ByallowingGroup/DepartmentManageraccess,theusercan:
● Createandeditand manageextensionswithintheextension group(s)thathe/shebelongs
to.
● Controlwhichextensionsareallowedtomakeexternalcalls.
● Enable/disabletherecordingofcalls.
● Login/outagentsfromQueues.
● Configureforwardingrulesforextensions.
UseCase3:AllowAccesstoanITAdministratortoManageCompanyExtensions
Acompany’sITadministratorcanbegivenaccesstocreateandmanagehiscompany’sextensions.
This is especially useful in a hosted server environment where the System Administrator is in
chargeofupdatesandsystemsettings,anddaytodayextensionmanagementisdelegatedtothe
ITadministrator.Todothis:
1. Fromthe“Options”tab,checkthe“Allow3CXManagementConsoleAccess”checkbox.
2. Clickthe“ConfigurePermissions”button.
3. Fromthedialogwindowchoose“GlobalExtensionManager”andclick“OK”.
4. Click“Apply”tosaveChanges.