Specifications

enforce SLA requirements and get notifications whenever a call is in a queue beyond a
certaintime.Anemailnotificationcanbesentandthealertisalsologged.
● Abilitytologoutanagentfromthequeue.
● Moreextensivereportingfeatures.
Support
3CX Technical Support is available via our Support Portal for 3CX Partners (free) or with a 3CX
Support package (Extra charge). Review our Support Procedures and Pricing. We also have
CommunityForumsfromwhereyoucanobtainusertousersupportforourproducts.
RequestSupportviaourSupportSystem
Ifyouarea3CXPartnerorhavepurchasedasupportpackagefrom3CX,youcancontactthe3CX
supportdepartmentviatheSupportPortal.
Logindetailswouldhavebeenprovidedtoyoubyemail.
3CX Phone System can automatically generate a file which includes all relevant support
information. When requesting support, include the “Support info” data. NO PASSWORDS TO
PHONESORVoIPPROVIDERSWILLBEINCLUDED.ThedatawillNOTbesentautomatically.
Youwillbepromptedforalocationtosavethedata,soyoucancheckwhatdatawillbesenttous
beforeyousendit.
Togeneratethesupportinfofile:
1. Logintothe3CXManagementConsole.
2. Goto“Help”(topright)>“GenerateSupportInfo”.
3. Youwillbepromptedforalocationtosavethedata.Enterthefilenameforthesupportzip
filetobegenerated.Click“Save”.
4. Logintothe3CXsupportsystem,andattachtheinformationtoyoursupportrequest.
5. Include a detailed problem description. It should clearly indicate what the problem is, and
when it occurs. Mention what hardware or VoIP provider you are using with 3CX Phone
System.Indicatealsowhattestshavebeenperformedtoisolatetheproblem.
Gettingadditionalinformation
SupportPage/ConfigurationGuides/KnowledgeBase
3CX maintains a knowledge base / help page. Be sure to follow the configuration guides for the
make and model of your VoIP gateway, SIP phone or Firewall. The configuration guides can be
foundinthemainSupportPage.
3CXPhoneSystemBlog
Wehighlyrecommendthatyoufollowourproductblogtokeepuptodatewiththelatestupdateson
3CXPhoneSystem.The3CXBlog.YoucanSubscribetoreceiveemailalertsfornewblogentries.
FindusonFacebook
LikeusonFacebookandstayuptodatewithourproductnewsandhowto’s.
FeatureRequests
Ifyouwouldliketorequestanewfeature,you candothisonourFeatureRequestsPage,which