Specifications

● Callstatisticscanalsoberesetautomaticallyusingapreconfiguredschedule.
● Priority Queue – The administrator can configure this queue as a priority queue. This is
usefulwhenthesamepeoplearepartoftwoqueues,andcallsononeofthequeuesshould
receivepriorityovercallsintheotherqueue.E.g.Asupportteammighthaveoneline(and
one queue) for normal support calls, and another line (and a different queue) for VIP
customers.Bothqueuesareservicedbythesamepeople.ThequeueforVIPcustomerswill
havethe“PriorityQueue”featureenabled.
● GiveCallerabilitytooptoutofrecording:ThisgivestheoptiontothecallertopressDTMF3
tostopbeingrecordedduringacall.
● Queue Notifications – Various notifications can be enabled so that the Queue Manager is
notifiedwhencertainconditionsareencountered,suchastheSLAtimehasbeenbreached,
oracallintheQueuehasbeenlost.