Specifications

○ Prioritised Hunt–Thiswillstartringingonthefirstextension,thenthesecond
etc.
○ Ringall–Allphoneswillringatthesametime
○ Paging–Thiswillpageallextensionspartofthegroup(seenextsection)
● Ringtime–Specifyhowlongthephonesshouldringfor.
3. Inthe section“Ringgroupmembers”specifytheextensionsthatshouldbepartofthisring
group.Simplyclickontheextensionstotheleftandclickonthe“Add>”buttontoaddthem
totheringgroup.Movetheextensionsupordowntoconfigurethepriorityofanextension.
4. Inthe section “Destination ifno answer”, you candefine what should happenifthe call
doesnotgetansweredbytheringgroup.
Paging
Pagingallowssomeonetoringagroupofextensionsandmakeanannouncement via the phone
speaker.Thecalledparty willnotneedtopickup thehandsetastheaudio will beplayedviathe
phonesspeaker.Thepersonpagingwillnothearanyaudiobackfromthepeoplebeingpaged.Both
pagingand intercomfeaturesrequireaphonethatsupportsintercomandthatis configuredtoallow
it.Toaddapaginggroup:
1. Clickon“RingGroups”>"AddRingGroup"optiontobringupthe“AddRingGroup”
page.
2. Nowentertheringgroupoptions:
● Virtual machine number– Specify an extension numberwhich will be used for this
paginggroup.
● Name–Enterafriendlynamefortheringgroup.
● Ringstrategy–Selectthe“Paging”ringstrategy.
● Ringtime–Specifyhowlongthephonesshouldringfor.
3. If you have phones that support multicast, and you have a very large installation with
specialized requirements, you can enable the Multicast option. For most installations this
optionisnotrequired.
4. In the “Ring group members” section specify the extensions that should be part of this
paging ring group. Simply click on the extensions and click on “Add >” to make them a
member.
Important: Before using the Paging or Intercom feature make sure that you have specified the
paging/intercomprefixnumberbygoingto
1. Fromthe3CXManagementConsole,select“Settings”>“Advanced”>“DialCodes”tab
andaddingthepagingprefixinthe“Paging”field(*11forexample).
2. Make sure that the user who is trying to page a group has the right to do so, select
“Extensions” >” Edit Extension” > “Rights”, Check the “Can Intercom” option in
“Rightscurrentlyassigned”section.
Note:The“Ringtime”and“Destinationifnoanswer”optionswillbeignored,sincetheyarenot
relevantforpaging.
Intercom
Theintercomfeatureallowsaphonesystemusertomakeanannouncementtoasingleextension.
Inthisscenariotheaudioistwoway,andthecalledpartycanrespondimmediatelywithoutpicking
upthehandset.Tocallauserviatheintercomfunction:
1. Prefix the extension you wish to call with the paging/intercom prefix (that you specified in