Specifications

beenenteredonthephonekeypad).Thefollowingrulesareused:
● Thelastnameisconvertedtouppercase.
● Allsymbolsexcept[29]and[AZ]areignored.
● Thefollowingtranslationsforsymbolsareused:
● 'ABC2'=>'2'
● 'DEF3’=>'3'
● 'GHI4'=>'4'
● 'JKL5'=>'5'
● 'MNO6'=>'6'
● 'PQRS7'=>'7'
● 'TUV8'=>'8'
● 'WXYZ9'=>'9'
The caller has to type a minimum of three digits (‘0’ – ‘9’) to call to a user. Digits ‘0’ and ‘1’ are
ignored,butcanbeusedtocalluserswithshortlastnames(forexample,toaccesssomeonewith
thelastname‘Li’,youcantype‘540’).
Aftertheuserhasenteredthreedigits,IVRqueriesthephonesystemdatabaseformatchingusers.
Iftherearenomatchingusers,itplays“extensionnotfound”.Ifthereisonlyonematchinguser,the
IVRplays“PleaseholdwhileItransferyourcall”andredirectsthecalltotheuser.Ifthereismore
thanonematchinguser,theIVRwillwaitforadditionaldigitsfromtheuserfor2seconds.
IfIVRwaitsforadditionaldigits(morethanonematchinguser)anduserpressesanydigit,theIVR
willaddthisdigittothecurrentinputandcheckcurrentlymatchingusers.Iftherearenomatching
users,itwillplay“extensionnotfound”.
Iftheuserdoesnotinputanymoredigits(2 secondselapsedor‘#’hasbeenpressed)andmore
thanoneuserismatched,thentheIVRwillplay:“TocalltoVanDammepress0.TocalltoVan
Halenpress1.Toexit press pound”. Inthisexample‘VanDamme’and‘VanHallen’ are the self
identificationpromptsofthematchingusers.
ExchangeServerIVRIntegration
Note:Requires3CXProeditionLicense.
ExchangeServer2010and2013includesavoicemailandanIVRfeaturethatcanbeinterestingto
useforcompaniesthatdeployMicrosoftExchangeServer.TheExchangeIVRfeatureallowsyouto
leveragespeech recognitioninyourcompany’sIVR.TheVoiceMailfeatureallowsyoutoconvert
voicemailstotextandforwardthemviaemail.
Adetailedarticleonhowtoconfigure3CXandExchangeforIVRintegration,canbefoundhere.