Specifications

ConfiguringDigitalReceptionist/AutoAttendant
Introduction
Thedigitalreceptionistfeatureallowsthe3CXPhoneSystemtoanswerphonecallsautomatically.
Whenacallcomesintothephonesystemthecallerispresentwithalistofoptions.Thecallercan
then choose the appropriate option using the numbers on their phone keypad. Using this feature
youcanimplementamenu,forexample:“Forsalespress1.Forsupportpress2orwaitontheline
tobetransferredtotheoperator”.Adigitalreceptionistisalsoknownasanautoattendant.
You can configure many different digital receptionist each with their own extension number.
Dependingonyour preferencesyoumayconfigure thesetoanswercallsbasedonwhichlinethe
call comes in from, as well on whether the call is received inside or outside office hours.For
example,youcanhaveadifferentpromptforoutsideofficehoursthatdoesnotincludetheoptions
tobetransferredtogroups/queuesthatdonothaveagentsavailable.
RecordingaMenuPrompt
Beforeyoucreateyourdigitalreceptionist,youmustfirstwritedownthemenuoptionsyouwishto
offer the caller and then record the announcement. A simple example would be “Welcome to
CompanyXYZ,Forsalespress1.Forsupportpress2orstayonthelineforanoperator”
Note:Itisgenerallyrecommendedtoputthenumbertheusershouldpressaftertheoption,i.e.“For
sales, press 1”, rather than “press 1 for sales”. This is because the user will wait for the desired
optionandonlythen“register”whatnumbertopress.
CreatingaDigitalReceptionist
ConfiguringaDigitalReceptionist