Specifications

bedefinedlikethis.Dateswhichdonothaveasteadydateeachyearcanbedefinedasand
whenaholidayoccurs,forexampleabankholiday,youcandefinethecurrentyearorthe
nextyear.
15. ChooseaprompttoplayfortheHoliday.Click“Add”.
16. Chooseapromptfromthelistoffilesalreadyintherepository,andclick“OK”.
17. Click“Add”toaddtheholidayandprompttothePBX.
18. Click“OK”toexittheholidayconfiguration
19. Click“OK”intheGeneralSettingstosavetheconfiguration.
TroubleshootingDIDNumbers
IfyouhavecreatedtheDIDs,butcallsarenotbeingforwardedasexpected,dothefollowing:
1. GototheServerActivitylognodeinthe3CXmanagementConsole.TheServerStatus
screenlistscurrentserveractivityandlogscallsthatarebeingreceivedandforwhich
numbertheywerereceivedon.
2. CalltheDIDnumberthatyouconfigured,andmonitortheServerStatuslog.Youwillseea
linesimilarto:
Incomingcallfrom1000to<sip:789456123@3CXPhoneSystem>
where“1000”istheinternalnumberofthelineconfiguredtoreceivecallsfromtheVoIP
GatewayorVoIPProviderand<sip:789456123@3CXPhoneSystem>isthecontentofthe
“To”headeroftheINVITE,i.e.theintendedrecipient.
3. Nowanalysethe“To”headercarefullyandensurethattheDIDnumberyouhavedialledis
presentinthe“To”header:<sip:789456123@3CXPhoneSystem>.
4. Ifyouseeatext‘Reviewinvite&adjustsourceidentification,youneedtoconfigureSource
identification.Seethechapter“AddingaVoIPProvider/SIPTrunk”
(http://www.3cx.com/docs/addingvoipprovidersiptrunks/)formoreinformation.
Exporting&ImportingDIDs
ExportingDIDs
IfyouneedtoexportyourextensionstoaCSVfileformattoeithersavethemasbackuportomake
changestothem,followthesesteps:
1. Logintothe3CXManagementConsole.
2. Clickonthe“InboundRules”nodeandselecttheDID’sthatyouwanttoexport.
3. Clickonthe“Export”buttontobeginexportingyourDIDrules.
4. SelectalocationandafilenameforyourexportedDIDrulefileandclick“Save”.Yourrules
willbeexportedandsavedintheCSVfile.
ImportingDID’s
IfyouwanttocreatemultipledidrulesyoucandosobycreatingthenecessaryfieldsonaCSVfile
using the correct format (http://www.3cx.com/blog/docs/importingdids/) and then importing them
backinto3CXbyusingtheimportfunction.
ToimportyourDID’sinto3CXfromaCSVfilefollowthesesteps.
1. Logintothe3CXManagementConsole.
2. Clickonthe“InboundRules”nodeandclickonthe“Import”button.
3. BrowsetothefilethatcontainstheDIDrulesthatyouwanttoimport,selectitandclick
“Open”.
4. Theruleswillbeimportedinthe3CXPhoneSystem.
InformationaboutCallerIDReformattingcanbefoundhere.