Specifications

● Sendfaxtoemailofextension
6. Youcanspecifythatanincomingcallisrouteddifferentlyifitisreceivedoutsideofficehours.
Deselectthe“Sameasduringofficehours”optiontospecifyadifferentroute.
7. Click“OK”tocreatetheDID/Inboundrule.
ConfiguringDifferentOfficeHoursperDID
Businessesworkinggloballyacrossdifferenttimezones,willwanttoconfiguredifferentofficehours
andholidaysperDID.Forexampleacompany’s24hourworldwidesupport.Todothis:
1. From3CXManagementConsolemenu,click“Add”>“DID/Inboundroute”.
2. Give the Rule a descriptive name. This will be used to identify which DID has been used
whentroubleshooting,asitcanbeseeninthelogs.Itwillalsobeusedforidentifyingwhich
DIDisbeingusedtotomakethecall,andwillbedisplayedintheCallerIDofthedestination
phone.Thisoptioncanbeselected,intheGlobalOptions,toprependthenameoftheDID.
3. Inthe“DIDnumber/mask”typeinthenumber.Thiscanbeawholenumber,orawildcard,
bothformatswillbeconsideredforprocessing.Forexample1235551234or*234.
4. Choose the provider/gateway port. This is used to identify over which line the call will be
cominginfrom.AVoIPProviderwillonlyhaveoneavailableport.AVoIP(PSTN)Gateway,
will have one port for each physical line, depending on the make and model. Patton
gatewaysforexamplewillhaveoneportforeachline.Beronetgatewayswillonlyhaveone
portpergateway.
5. InordertoenablecustomDIDopeninghours,uncheckthe“Applythesameroutinglogic
Outsideofofficehours”box.
6. Choose where you want to route out of office hours calls in the “Outside Office Hours”
section.
7. Check “Set up Specific Office Hours”. This option will only be enabled if you disable
“Applythesame routinglogicOutsideof officehours”.Click“Setup SpecificOffice
Hours”toopenupthedialogbox.