Specifications

Tocreateanextensiongroup:
1. In the 3CX Management Console, click on the “Extensions” node and click on the “Add
ExtensionGroup”tab,fromthetopmenu.
2. Nowproceedtoaddextensionsbyselectingextensionsfromtheleftlistandclickingonthe
“Add” button. Note that Extensions can now be part of multiple groups. Publish Group
information to allcompany users: This option publishesyour Group presence to allthe
3CXPhoneSystemUsers(alltheextensionscanseeyourgrouppresenceandcalls).
Roleofuserinthegroup
YoucanselectwhichuserwillbetheManagerofthegroupby:
1. Clickingonthe“MemberRights”tab,thenclickingontheuser’snameinthe“Extensions
inthisGroup”list.
2. Youmaythenselectthe“Roleofuserinthisgroup”whereyoumayselect“Manager”or
“User”andaccordinglytheuserwillbegrantedtherightsofamanagerorauser.Youcan
configure one or more “Managers” for any group. Typically this would be a department
supervisor.GroupManagerswillbeabletoseethecalldetailsofeveryonewithinthatgroup.
GroupDefaultRights
The “Default Group Rights” tab specifiesthe default rightsthat are assignedto each userrole.
Thedefault“Manager”and“User”rightsapplytothecurrentextensiongroup.Youcanconfigure
theserightsseparatelyforeachextensiongroup.
Toconfigurethedefaultgrouprights:
1. Click on the “Default Group Rights” tab. These settings pertain to what group members
anduserswithinthisgroupcanseeanddoin3CXPhone.
2. Optionally you can enable the Managers extension to perform operations on calls of the
groupmembers.Checktheoption“Performoperationsoncallstousersofthisgroup”
toenablethis.
3. Similarly,youcanalsoconfigurewhatrightsUsergroupmembershave.
4. Click“OK”tosavethe group and rightsinformation.Userswillneedtologoutand login to
3CXPhonetoseetheirnewrightsreflected.
CustomizingRightsforIndividualUsers