Specifications

grouptheextensionforbothusersandadministrators.Notethatanextensionhastobepartofat
leastonegroup.
DefaultGroup
TheDefaultgroupcontainsallextensions,wherebyusersofthegrouphavenorights,butmanagers
of this group can see information about all the extensions. Any extension you create will
automaticallybeassignedtothisgroupinitially(untilyouremoveitorassignittoanothergroup).
Note: The V11 management group has now been rendered obsolete and is replaced by the
‘Default’ group. “Management Group rights” is now “Default Group Rights” in the Default
Group.IfyouarerestoringabackupfromV11toV12.5thenalltheuserswillbeaddedasusersto
theDefaultgroupandanymanagersinthemanagementgroupwillbeaddedasmanagersinthe
Defaultgroup.
TheDefaultGroupisagroupthatisalwayspresentin3CXPhoneSystem.Managersassignedto
thisgroupcan:
● See the call details of ALL extensions and queues (since all extensions are part of the
defaultgroupunlessyouremovethemfromthegroup)
● Perform operations on ANY call in the system (Pickup, Transfer, Divert, Reject, Bargein,
andPark).
ToaddanextensiontotheDefaultgroup:
1. Clickonthe“Default”subnodeunderthe“Extensions”node.
2. Selectanextensionontheleftandclick“Add”.Click“OK”tosavechanges.
3. Nowlogoutandloginwiththisextensions3CXPhonetoseetheadditionalinformation.
GroupRightsLogic
Users can be assigned rights to see details of other members in their group, managers can be
assignedelevatedrightstousersintheirgroup.RightsareassignedbasedonGroupmembership.
That means that a manager will be able to see call details of any member of their group,
independentofthecalldestinationororigin.
ManagingExtensionGroups
GroupMembership
AddinganExtensionGroup