Specifications

ExtensionSettingsVoicemailTab
The“VoiceMail”taballowsyoutoconfiguretheextension’svoicemailpreferencesincludingthe
voicemail PIN numberfor authentication, enable/disable PIN Authentication,play Caller ID, and if
youwant3CXPhoneSystemtoreadouttheCallerIDandtheDate/Timeofwhenthemessage
wasreceived.Youcanalsochoosetosendanemailnotification,whenvoicemailisreceived.This
canbeconfiguredtocontainthevoicemailmessage,andalsodeletethemessagefromtheserver
freeingupspace.
The“Managegreetings”section allowsyoutoconfigureyourVoicemail greetings.Thefollowing
optionsareavailable:
● Addnew–Allowsyoutoaddanewgreetingfromaprerecorded.wavfile.
● Recordfromphone–Letsyourecordanewgreetingfilefromyourphoneandaddittothe
greetingslistontheleft.
● Delete–Deletestheselectedgreetingfilefromthegreetinglistontheleft.
● RefreshWAVfiles–Refreshesthelistofgreetingfilesintheuser’sfolder.
● Playonphone–AllowsplaybackoftheselectedgreetingfileonaconfiguredIPphone.
● PlayAllowsyoutodownloadtheselectedgreetingfiletoyourcomputerandlistentoit.
● Youcanalsochoosewhethertoplaythesamegreetingfileforallyourstatusesorconfigure
differentgreetingmessagesforeachstatus.
ForwardingRules
Eachextensioncanhaveasetofcallforwardingrulesthatdefinewhat3CXPhoneSystemshould
dowhentheextensionuserisunabletotakeanincomingcall.Thiscanbeconfiguredbasedonthe
● Theuser’sstatus.
● Thetime.
● ThecallerID.
● Whetherthecallisaninternalorexternalcall.
Eachstatusrequiresacallforwardingrule.Forexample,iftheuserisunabletotakeacallwhilst
theirstatusis“Available”,youcanforwardthecalltovoicemail,whilstifthestatusissetto“Outof
Office”youcouldforwardittotheirmobile.