Specifications

● Mountthedmgfiletothehostanddragtheappintotheapplicationfolder.
● TheappitselfissignedwithanAppledeveloperaccountanddoesnotrequiremodification
ofthesecuritylevelsetting,forinstallinganuntrustedapplication.Howeverthe installation
needstobedonebyanadministrativeuser.
● Once installed and provisioned, 3CXPhone gets updated automatically with the service
packs(startingwith3CXPhoneSystem12SP3)ofthe3CXPhoneSystem.
Formoreinformationseethe“Updating3CXPhone”sectionofthisdocument.
Deploying3CXPhone(Configuration)
Importantnote:Ifyouaregoingto leveragePushtechnologyforAndroiddevices,theGooglePush
service must be configured PRIOR to sending out the configuration emails. For more information
see “Configuring Google Push” below.An iOS device can be activated at a later stage forthe
Pushservicewithoutneedinganewconfigurationemailsincenonewconfigurationdataneedsto
besenttothedevice.
All3CXPhoneclientssupporttwomethodstoautomaticallysetupthesoftclientsinordertowork
withthe3CXPhoneSystem.ItisstronglyadvisedNOTtoconfiguretheclientsmanuallyastypos
and misconfigurations will impact the users experience. Support will be only be provided to
provisioned(autoconfigured)phones.Thetwoautoprovisioningmethodsareasfollows:
● Provisionviawelcomeemailattachment
● ProvisionviaPnPprovisioning(limitedtolocalnetworkmulticastdomains)
3CXPhone for Windows, Mac and Android have the ability to reprovision automatically, both
internally and externally. By default, Windows, Mac and Android clients will retrieve their
configurationfileeverytimetheyarestarted.
Provisioningusingthewelcomeemailwillworkacrossallnetworktopologiesandclients.Itisthe
preferedmethodtoconnecta3CXPhoneclienttothe3CXPhoneSystem.
Note:Ifyouareupgradingto3CXPhoneSystemv12.5 andhavechangedyourHTTPandHTTPS
portsduring installation, 3CXPhone clientswillbe able to placecallsbut not able tousefeatures
such as presence. You can reprovision 3CXPhone for Windows and Android, from the 3CX
ManagementConsoleifthedeviceiswithinthelocalnetwork.
Todothis,
Gotothe“Phones”node,selectthe3CXPhoneclientthatyouwishtoreprovisionandclick
“ReprovisionPhones”.
● Toreprovision3CXPhonesoutsideyourlocalnetwork,resendthe3CXWelcomeemail.
Sendingthe3CXWelcomeEmail
Inordertoauto provisionthe3CXPhoneclientviaemail,theusermusthavereceivedthewelcome
email.Thisissentautomaticallywhentheextensioniscreated.
Note: For the 3CX Welcome Email to be sent automatically you need to ensure that you have
configuredyourmailserversettingsin“Settings”>“General”>“MailServer”tab,makingsure
that the “Notify User When Extensionis Added”, checkboxis ticked . The welcome email can
alsobecustomised.