Specifications

3CXPhoneforMACOSX
● MacOS10.10
SupportedHeadsets
PleaseseeSupportPageforalistofSupportedHandsetsandDevices.
TechnicalbackgroundSoftphoneorCTImode
3CXPhonecanrunintwodifferentmodes:
1. SoftphoneMode(Allplatforms)–Allowsyoutomakeandreceivecallsonyourcomputer
ormobiledevicewithoutusingadeskphone.ItusesabuiltinSIPenginetoplacethecalls
andusesthedevice’smicrophoneandspeakers.Insoftphonemode3CXPhonecanhandle
upto5simultaneouscallsandsupportsblindandattendanttransfer.
2. CTI Mode (3CXPhone for Windows only) – Allows you to control your hardware IP
deskphone from your Windows desktop with a few mouse clicks. When in CTI mode
3CXPhonecanhandleonlyonesimultaneouscallandsupportsblindandattendanttransfer.
CTI
When 3CXPhone is in CTI mode, HTTP commands are send directly to the IP phone that is
registeredtotheextension,tocontrolthefunctionalityofthephone.WheninCTImodeyou willsee
thenumberyouare attempting to dial on the IPphone’sdisplayandhearthe standard ring back
tonesfromyour telecommunicationprovider.CTImodeallowsextensivefunctionalitycontrolsuch
asstarting,ending,transferring,muting,andholdingcallsorstartingaconference,whichthencan
bemanagedbyusingthe3CXPhoneclient.FullCTImodeataglance:
1. CallcontrolofFanvil,Htek,snomandYealinkphones.
2. Initiatecallswithamouseclick–noneedtoretypethephonenumber.
3. Easycalltransfers.
4. Createandmanageconferencecallswithafewmouseclicks.
5. UsesCTIAPIonthephonetomakecalls.
6. ClickToDialsupport.
To use CTI Mode, you should make sure that in your “Extensions” node Extension settings >
“Forwardingrules” > “Available” tab, theoption“I want to beabletoaccept more than one
callatthesametime”isnotenabled.
Note:CTIModecannotbeusedintheOutofOfficeprofile.MakeCallwillbeusedforallphone
models.
MakeCall
“MakeCall” is used by IP phones that do not support CTI functionality. The most noticeable
differencebetweenCTIand“MakeCall”modeisshownwhenstartingacallfromcallhistoryentries.
When you starta call using “MakeCall” the desktop IPPhone will be called fromthe 3CX Phone
Systemandonthephone’sdisplayyouwillsee“MakeCall”.Afteryoupickupthehandsetthecall
willbeplacedonholdandacalltothedestinationismadefromthe3CXPhoneSystem.Oncethe
receivingendanswersthecall,musiconholdwillstopandthecallwillconnecttothecallee.
Installing3CXPhone
3CXPhoneisinstalledviathe: