Specifications

Seecallerswaitinginqueueandbeabletopickupacallfromthequeue.
7. TextChat–Messageotherusersonetooneorcreatemultiuserchatusingtheinbuiltchat
options.
8. RecordCalls–Youcanrecordacallorconferencecallbyclickingtherecordbutton.
9. Phonebook–3CXPhoneprovideseasyaccesstothecompanyandpersonalphonebook’s.
Itallowsuserstoinitiatecallsbysearchingforcontacts.Doubleclickingonacontactoffers
userstheoptionofcalling,leavingavoicemail,conferencingandotheralternativefunctions.
Whenthecalloptionisselected,itwillautomaticallyresolvethenumberandlaunchthecall.
SupportedClientOperatingSystems
3CXPhonev12.5forWindows
3CXPhoneforWindowsrunsonx86andx64hostsasaWOW64application.
● WindowsXP(NotSupported)
● Windows7(TestedandSupported)
● Windows8(TestedandSupported)
● Windows8.1(TestedandSupported)
Additionalrequirements:
● Microsoft.Net4.0or4.5.
● MicrosoftVisualC++2010x86(onbothx86andx64hosts).
MicrosoftTerminalServices
● 2008/2008R2Serverwithterminalservicesinstalled.
● 2012/2012R2Serverwithterminalservicesinstalled.
3CXPhone for Windows can run in SIP or CTI mode on Microsoft Terminal Servers and allows
multipleruntimeinstances.
● WheninCTImodeitwilldrivetheIPPhoneonyourdesk.
● When in SIP mode audio calls will be routed through the terminal session (RDP) to the
endpointwherethedefaultmicrophoneandheadsetoftheclient’ssoundcardwillbechosen
asinputandoutputdeviceaccordingly.
However,inordertoenableSIPmodeonaterminalserver,desktopexperiencemustbeinstalled
asaroleonthe terminal server itselfandmappedintheremotedesktopsession,to be sent and
recordedfromtheclientsystem.
Latencyduringcallsmadeinthisenvironmentaredependenton:
● Thehost’sload,theclient'scomputingpower.
● TheRDPprotocolused.
● Availablebandwidthtothehostitself.
Note:OnTerminal Services3CXPhonecanstillbe pairedwith3CXPluginsin ordertoworkwith
CRMpluginssuchasOutlook,howevertheTAPIdriverwillNOTbeinstalled,asTAPIisdesigned
asanonmultiuserawareapplication.
3CXPhoneforiOS
3CXPhoneforiPhoneisoptimizedforiPhone6.
● iOS8
● iPhone4S,iPhone5,iPhone5s,iPhone6
● iPodtouch(3rdgeneration),iPodtouch(4thgeneration),iPodtouch(5thgeneration)
● iPad&iPadMiniallmodels
3CXPhoneforAndroid
● Android2.3orhigher(Android4.Xisrecommended)