Specifications

ConfiguringtheClients–3CXPhone
Introduction
3CXPhone is a SoftPhone that allows users to easily manage their extension with a few mouse
clicks – rather than via a cryptic and limited hardware phone interface. 3CXPhone can work
alongsideanexistingsupportedIPPhoneoryoucanusetheinbuiltsoftphone(3CXPhone).
3CXPhoneisavailableformultipleplatformsincludingWindows,Android,iOSandMac.
3CXPhone
3CXPhoneprovidesthefollowingfunctions:
1. CallPopup–Uponreceivingacall,3CXPhonewillallowyoutorejectthecall,transferthe
calltoanotherpersonortovoicemailwithasinglemouseclickorbyusingdraganddrop.
2. EasyCallTransfer/Park–Whenonacall,youcantransferorparkacallwithamouse
click or via drag and drop, no need to learn dial codes or call transfer procedures on a
phone.
3. Presence–Thestatusofotherextensionsisdisplayed,allowingyoutoavoidunnecessary
callsorcalltransferstocolleaguesthatarebusy.
● 3CXPhonewilldisplaydifferentinformationbasedonwhetheryouareastandard
user or a manager and the customisation of your Group Rights within your
extensionsettings.
● In the Manager role, you can see calls from anyone in your department. These
rightsaresetbythe3CXPhoneSystemAdministrator,fromthe3CXManagement
Console. For additional information about Group Rights, refer to the Extension
Managementsectionofthismanual.
4. ClicktoCall–Launchcallswithacoupleofmouseclicks.Clickonanextensiontobringup
theextensionoptionstomakeacall,leaveavoicemail,orchat.Thecallwillbeautomatically
launchedwithoutyouneedingtodialthenumber.Callscanalsobelauncheddirectlyfrom
yourcontactmanagementsoftwarewhenusing3CXPlugins.
5. Hotkey Dialling – Place, answer or control calls with ease, using configurable keyboard
shortcuts.
6. QueueMonitoring–Viewthestatusofqueuesthat youareamember oramanagerof.