OWNER’S INSTRUCTION MANUAL Four Line Auto-Attendant/Answering System MODEL 2750 2750 User Guide Version 1.
Table of Contents We want you to know all about your new Telephone......................................................................1 2750 FEATURE LIST.....................................................................................................................2 IMPORTANT SAFETY INSTRUCTIONS....................................................................................4 1. UNPACKING AND INSTALLATION.......................................................................................5 1.1.
. MEMORY SETTINGS..............................................................................................................18 3.1. Memory Features...............................................................................................................18 3.1.1. Storing a hyphen into memory.................................................................................18 3.1.2. Storing a dialing pause into memory........................................................................18 3.1.3.
5.2.10. Turn Off the Auto Attendant on One or More Lines..............................................29 5.2.11. Choosing the Zero-Out Action................................................................................29 5.2.12. All Transfer Feature................................................................................................29 5.2.13. Leave a Message at the Auto Attendant..................................................................29 5.2.14. Set Night Message by Line..............
6.14.2. Toll Restriction Removal (Single Station).............................................................37 6.15. Timer................................................................................................................................37 6.15.1. Elapsed Call Time...................................................................................................37 6.15.2. Timer Reset.............................................................................................................
7.3. To Repeat an Auto Attendant OGM...................................................................................44 8. USING STANARD TELEPHONES.........................................................................................44 8.1. Line Status and Calls on Hold...........................................................................................44 8.2. Call Privacy.......................................................................................................................44 8.3.
THANK YOU FOR PURCHASING THE 2750 Four Line Auto-Attendant/Answering Telephone We want you to know all about your new Telephone. How to install it, the features it provides, and the services you can expect from its use. We have included this information in your Owner’s Instruction Manual. The 2750 is one of our new Series 7 Telephones. It is a stand alone 4-Line Telephone or part of a 4Line system consisting of up to 16 stations of 2740's, 2742's, or 2750's. The 2740 is our base unit.
2750 FEATURE LIST EXPANDABLE UP TO 16 PHONES - All telephones are compatible with each other and can accommodate up to 4 lines. You can have up to 16 phones working together. FULL-FEATURED INTERCOM - Call any other phone in your system with ease. You can even answer intercom calls "hands-free" via speakerphone. PAGING - Make a voice announcement through the speaker of a particular phone, or through all the telephones at once.
caller ID list can be dialed at the touch of a button. NEW CALL LAMP/ VISUAL MESSAGE WAITING INDICATOR - See at a glance whether you have received any new calls since you last viewed your caller list. Lamp also indicates any new messages in your Telephone Company voice mailbox. This lamp is both FSK and stutter dial tone compatible, and can be turned on or off on a per line basis. One phone can show waiting messages for just one phone line.
PLEASE READ BEFORE INSTALLING AND USING YOUR NEW TELEPHONE EQUIPMENT. IMPORTANT SAFETY INSTRUCTIONS Always follow basic safety precautions when using your telephone equipment to reduce the risk of fire, electrical shock, and injury. 1. Read and understand all instructions in the Owner’s Instruction Manual. 2. Read all warnings and follow all instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use liquid or aerosol cleaners.
1. UNPACKING AND INSTALLATION 1.1. Box Contents The following items should be packed with your 2750. Please contact your dealer if any of them is missing. 2750 Phone (Main Body) 1 pcs Handset 1 pcs Handset Cord (Coiled Cord) 1 pcs Line Cord 7ft 2 pcs Short Line Cord 7” 1 pcs Desk Stand 1 pcs Power Adapter (Transformer 9VDC 500 ma) 1 pcs Quick Start Guide 1 pcs User Manual on Mini CD 1 pcs 5 2750 User Guide Version 1.
1.2. Telephone Part Identification 1 Telephone Base 10 VM Buttons (See below) 19 Redial Button 2 Handset Cradle 11 Line Buttons 20 Headset Button 3 Menu Button 12 Intercom Button 21 Hold Button 4 Delete Button 13 2.
1.3. INSTALLATION 1.3.1. Identify Your Existing Wiring System For you to properly connect your 2750 4-Line Telephone to an existing wiring system, it is important that you understand its configuration. The following are the most common multiple line situations. They consist of either one or both types of standard telephone jacks: The RJ11 Single Line Jack and the RJ14 Double Line Jack. Your system should match one of them. 1.3.2.
1.3.7. Assign a Station Number Station 01 must be the first number assigned. Station 01 is required for programming select features on the 2750. Refer to Section 2.1 for detailed instructions on assigning a station number. 1.3.8. Connect Cords to Telephone If the wall jack is labeled Lines 1 & 2, connect the short telephone line cord to the jack on the telephone labeled L1/L2. If the wall jack is labeled Lines 3 & 4, connect the short cord to the jack on the telephone labeled L3/L4.
1.3.10. Verify Proper Installation The following procedure should be used at each telephone to check for proper installation. Also use this procedure any time you are experiencing difficulty. The phone must be connected to the AC power supply, line 1 must be connected to the line 1 jack, and the phone must have been assigned an intercom station number. First, verify that line 1 is connected to the same telephone number at all the telephones. To do this, press the line 1 button at one of the telephones.
f. g. Use the dial pad numbers to enter the name for the desired station. Press the soft key under SAVE. Repeat steps “a” through “g” for any additional stations you wish to name. The table below shows which dial pad numbers to press for all the different letters and special characters. Note that you can press the 0, *, and # buttons if you want those characters, and you can press the down arrow button below the display to leave an empty space. Press the DELETE button to make corrections. 2.3.
2.3.1. a. b. c. d. e. f. g. 2.4. To Set Connections/Configuration Press MENU. The display will read “Phone Setting.” Press the soft key under ENTER. Press the DOWN ARROW repeatedly until the display reads ”Line Type.” Press the soft key under ENTER. The display will show the current line setting for Line 2. Press the soft key under CHANGE repeatedly, until the desired line connection setting for Line 2 is displayed. The choices are: i. L2: COMMON (factory setting) ii. L2: PRIVATE iii.
2.5. Ringer Configuration The ringers for each outside line are controlled individually at each telephone. There are three possible settings for each line ringer: RINGER ON: The line will ring normally. DELAYED RING: The line will start ringing after 20 seconds. This is useful for an office where the phone is normally answered at a central location. RINGER OFF: The line will not ring. In all these cases, the line indicators will flash to signal an incoming call.
b. c. d. You may want to assign a particular line the same distinctive ring at all of the stations. For example, if line 3 were the customer service line, you may assign line 3 the same distinctive tone at all the telephones so everybody can easily tell when this line is ringing. You may want give all of the lines at your telephone the same distinctive ring so that you can easily tell when your particular phone is ringing and differentiate it from the ringing of other nearby telephones.
2.7. Automatic Line Selection This feature allows you to choose which line will be selected automatically when you lift the handset or press the SPEAKER button. You may choose any of the outside lines or the Intercom line. If your chosen line is in-use, the telephone will automatically select the next available line. 2.7.1. To Set Automatic Line Selection: a. Press MENU. The display will read “Phone Setting” b. Press the soft key under ENTER. c.
2.8.2. Turning toll restriction on/off at a particular telephone: Note: After setting a station’s restrictions, its toll restriction is automatically ON. In the future, you may temporarily override its toll restriction or turn its toll restriction off for a longer period without affecting the settings stored in the telephone. 2.8.2.1. To set the restricted numbers at a particular telephone: a. Press MENU. The display will read “Phone Setting” b.
In addition to setting specific restrictions at a particular phone, you may completely restrict any or all of the lines at a particular station. That station will not be able to make any outgoing calls on the restricted lines, with the exception of the allowed numbers at that station and calls to “911”. However, the station can still receive incoming calls on these lines and have full use of the intercom.
2.9.1. To Change the Privacy Setting At Station #01: a. Press MENU. The display will read “Phone Setting” b. Press the DOWN ARROW repeatedly until “Advanced Setting” appears in the display. c. Press the soft key under ENTER. d. Press DOWN ARROW repeatedly until “System Privacy” appears in the display. e. Press the soft key under ENTER. The display will show the current Call Privacy setting. f. Press the soft key under CHANGE repeatedly, until the desired call privacy setting is displayed. g.
2.11.1. To enter HOME, LOCAL, and “1 PLUS 7” area codes a. Press MENU. The display will read “Phone Setting” b. Press the soft key under ENTER c. Press DOWN ARROW until “Area Codes” appears in the display d. Press the soft key under ENTER. The HOME area code setting will be displayed. e. Press the soft key under CHANGE to change this setting f. Press DOWN ARROW to view the LOCAL setting g. Press the soft key under CHANGE to change this setting h. Press DOWN ARROW to view the 1 PLUS 7 area code settings. i.
3.1.6. Storing a Caller ID number into memory To store a caller ID number into memory, press CALLS. You may then press the UP or DOWN key to scroll through the Caller ID list to select a Caller ID to save. Press the Directory key (#) and press Yes to save or No to cancel when the desired number is displayed. 3.2. a. b. c. d. e. f. g. h. i. To store a personal directory dial number Press MENU.
c. d. e. f. g. h. 3.5. Press Down Arrow repeatedly until “Centrex Prefix” appears in the display Press the soft key under ENTER. The display will show the currently stored Centrex prefix, or indicate“XXXXXXX” if none has been stored. Press the soft key under CHANGE Enter the desired Centrex prefix, up to seven digits. Press the soft key under SAVE. Press MENU to exit. Erase Numbers Stored in Memory To erase all personal directory numbers stored in your telephone. a. Press MENU b.
4. MISCELLANEOUS SETTINGS 4.1. Time and Date a. b. c. d. e. f. g. h. i. j. k. Press MENU. The display will read “Phone Setting.” Press the DOWN ARROW repeatedly until “Time/Date Set” appears in the display Press the soft key under ENTER. The display will show the currently set time Press the soft key under CHANGE Enter the time as instructed in the display Press DOWN ARROW Press the soft key under CHANGE to choose between AM or PM Press DOWN ARROW. The display will show the currently set date.
4.3. Caller ID on Call Waiting (CIDCW) Sensitivity If your 2750 does not respond correctly to CIDCW signals, it may be necessary to adjust the sensitivity. a. Press MENU, b. Press the soft key under ENTER c. Press DOWN ARROW repeatedly. “CIDCW: High Sens” or “CIDCW: Low Sens” appears in the display d. Press the soft key under CHANGE to change sensitivity e. Press MENU to exit. 4.4.
5. ANSWERING SYSTEM 5.1. Setting Answering Option The 2750 will function as an Answering Machine or as an Auto-Attendant. The answering system can store typically 60 minutes of incoming messages, memos and OGMs. If the answering system is full and cannot store any more messages, the display will show the message “Memory Full!” 5.1.1. Answering Machine There are two simple steps to set up your answering machine. First, turn on the answering system using the instructions below.
5.1.2.3. Changing your OGM. Follow steps in 5.1.2. and the newly recorded OGM will automatically replace the old one. 5.1.3. Setting Your Telephone's Pickup Delay The Pickup Delay setting determines how long the phone will ring before picking up an incoming call, or a call transferred to it. NOTE: Turning Toll Saver ON at this phone, will override the Pickup Delay setting for incoming calls, however when a call is transferred from another extension in the system, it will follow the Pickup Delay setting.
5.1.6. Remote Code The Remote Code will allow you to remotely check your Answering System from a distant location. Until you set your Remote Code, the code will be the one set at the factory, which is “1234”. When your OGM starts playing, enter your Remote Code. Then enter the remote commands to access various features (See 7.1.12). When you are through, hang up your phone and the Answering System will automatically disconnect. If you ever forget your code, simply set a new one at your telephone.
5.2.1. a. b. c. d. e. Set up the Auto Attendant Press MENU Press DOWN ARROW repeatedly until “Answer Setting” appears in the display. Press the soft key under ENTER. “Ans System: OFF” will appear in the display. Press the soft key under CHANGE repeatedly until “Ans System: AA” will appear in display. Press MENU to exit When the Auto Attendant is turned on, a symbol of a handset will appear in the the upper left corner of the LCD display. It will have the numbers of the lines that it is answering below it.
5.2.4. Record your Auto Attendant Zero-Out (OGM) This is the message you want your callers to hear if they press “0” while listening to the Auto Attendant Message. a. Press MENU b. Press DOWN ARROW repeatedly until “Answer Setting” appears in the display. c. Press the soft key under ENTER. “Ans System: ON” will appear in the display. d. Press DOWN ARROW repeatedly until “OGM Setup” appears in display. e. Press the soft key under ENTER. “Ans OGM” will appear in display. f.
5.2.7. Setting More Than One Phone as an Auto Attendant You may wish to set more than one phone as an Auto Attendant to act as a back up for when your primary Auto Attendant is busy. If you choose to have an additional Auto Attendant on your system, then you must be sure to set your primary Auto Attendant with the shortest Auto Attendant Pickup Delay. (5.2.5) This way it will always be the first one to answer calls.
5.2.10. Turn Off the Auto Attendant on One or More Lines You may wish to turn the Auto Attendant OFF on one or more lines. For example, you may have a personal line that you do not want answered by the Auto Attendant. To do this follow the steps of 5.2.9 and keep pressing the Change Button until the OGM is OFF. 5.2.11. Choosing the Zero-Out Action When the caller dials “0” during an Auto Attendant message, the default setting is that it plays the Zero-Out OGM.
g. h. i. j. Press the soft key under ENTER, “L1 NIGHT MSG:ON” will appears in the display Press DOWN ARROW until the desired Line is displayed. Press the soft key under CHANGE to either turn OFF or ON. Press MENU to exit. 5.2.15. Transfer Direct to Voice Mail While listening to the Auto Attendant OGM, the caller may dial “8” followed by the desired extension number to transfer directly into that extension's voice mail. This presumes that the extension is a 2750 with it's Answering System turned on. 5.2.
6. TELEPHONE OPERATION 6.1. Making and Answering Calls When you lift the handset to make a call, the phone selects a line according to its automatic line selection setting. If you lift the handset while your phone is ringing, your phone will automatically select the ringing line. You can also use the speakerphone to make or answer a call or a page. Simply press the SPEAKER button instead of lifting the handset.
button at any time to return to your original call and disconnect the second call. If you wish to keep the second call, you must remember to place it on hold before returning to the original call. You can switch between lines as much as you want during the course of a call. Always remember to place your current call on hold before seizing another line, or you will disconnect your current call. 6.3.3.
6.5.2. Blind Transfer a. Press the TRANSFER button. b. Dial the desired two-digit station number to transfer the call to that station. If the desired station does not answer, it will stop ringing after one minute. To re-engage the call press the flashing LINE button. The call can be answered at any telephone by pressing the flashing LINE button. 6.5.3. Transfer Ring You may transfer an outside call to all stations by using the transfer ring.
The call record will show the Caller Name, Call Number, Line Number, Date , and Time of call. 6.6.3.2. Dialing Calls Follow the instructions in Section 6.6.3.1 for viewing the caller list. Once the desired number is displayed, lift your handset, press SPEAKER, HEADSET, or a LINE button to dial the number. Before dialing, you may press the “SELECT” button repeatedly to scroll through different dialing choices for dialing that number, either with or without the area code or a “1” in front. 6.6.3.3.
6.7.3. Speakerphone While the speakerphone is activated, press the up and down VOLUME buttons to set desired speakerphone volume. 6.7.4. Intercom Speaker While using the intercom or receiving a page, press the up and down VOLUME buttons to set desired intercom speaker volume. The speaker volume levels for the intercom and for outside calls are independent of each other.
For this feature to operate correctly, several items must be set correctly. You must be subscribed to Voice Mail from the telephone company. The message signaling must arrive on the correct line, and the phone must be set for the correct type of message waiting. Message signals are sent by the Telephone Company in one of two ways: FSK or stutter dial tone. Your telephone comes factory-set to FSK, which means that only its FSK detector is active.
To reserve a line a. Press HOLD. b. Press the desired LINE button. The line indicator will turn from red to orange. To cancel Line Reserve press the LINE button again. The line indicator will turn from orange back to red. If you do not go off-hook within 15 seconds after you are alerted, the line will become free again for others to use. Line Reserve will also cancel if you make or answer a call on another line. 6.13. Call Privacy See Section 2.
6.15.2. Timer Reset Press the up arrow (^)button, which is found directly below the display. 6.15.3. Elapsed Call Time (Previous Calls) While the phone is on-hook and idle, press REDIAL. The display will show the elapsed time of the previous call, along with its time and date. Use the right arrow button under the display to view the lengths of the previous five calls, along with their times and dates. 6.16. Headset Your 2750 is headset-ready. It comes equipped with a 2.
Note: If the intercom line is busy or the called station is set to DO NOT DISTURB, you will hear a no action tone. 6.20.1. Intercom while Idle a. Press INTCM. b. Dial the two-digit station number of the station you wish to intercom. c. To end the conversation, hang up or press SPEAKER or HEADSET button. 6.20.2. Intercom while on an Outside Call a. Press the INTCM button. The outside call is automatically placed on hold. b. c. Dial the two-digit station number of the station you wish to intercom.
6.21.2. All Page The All Page feature enables you to make announcements through all of the other 2750/2740 stations. When you make an All Page, your announcement, preceded by a double paging alert tone, will be heard at all the phones that are not in use and do not have their DO NOT DISTURB or BLOCK PAGE activated. To perform an All Page: a. Press PAGE twice. b. After you hear the paging tone, speak towards the telephone or lift the handset and make your announcement. 6.21.3. Answering Pages 6.21.3.1.
7. USING YOUR TELEPHONE'S ANSWERING SYSTEM. The 2750 supports two types of Voice Mail/Voice Answering. We support external class Voice Mail service and the internal Answering System. The internal Answering System supports up to 60 minutes of incoming and out going messages. It will light two red LED's above the Display and will also flash a symbol of a handset in the display whenever you have a message waiting.. 7.1. Listening to your Messages 7.1.1. Play Messages Press PLAY/PAUSE.
7.1.4. Repeat a Message During message playback, press the REPEAT button to return to the beginning of the current message. If you wish to go to the beginning of the previous message, press the REPEAT button quickly a second time. 7.1.5. Skip to the next Message During message playback, press the SKIP button to skip to the next message. 7.1.6. Jump back During message playback, press the BACK button to jump back 2 seconds in the current message.
7.1.13. Erasing Messages 7.1.13.1. To Erase A Message While listening to the message, press the ERASE button. The voice will say “Erased” as a confirmation that the message is erased. 7.1.13.2. To Erase All Messages During message playback, press the ERASE button and keep it depressed for 5 seconds, until you hear the voice say “All Messages Erased”. 7.1.14. Recording A Memo or Conversation. Note: This phone does not sound any warning beeps to alert the other party that the conversation is being recording.
7.3. To Repeat an Auto Attendant OGM While listening to an Auto Attendant OGM, the caller can press “9” to repeat the main menu. You may want to include the phrase “ to repeat this message, dial 9”. If you have recorded AA OGM 2 – 8 messages, they can be repeated by dialing the number of the message again. 8. USING STANARD TELEPHONES You may also use standard (non-2750/2740) telephones in conjunction with your 2750 telephones. All features of the non-2750 telephones will operate normally.
9. BATTERIES Your 2750 telephone uses AC power from a standard wall outlet. As long as the telephone is connected to a wall outlet, it will operate using the AC power. Please remember to plug your telephone into a wall outlet that is not controlled by a wall switch. The 2750 uses 3 AAA batteries for backup power. These batteries fit into a compartment on the base of the telephone. The display has a battery symbol whenever the batteries are low and need replacing or when no batteries are installed. 9.1.
APPENDIX A Menu Tree TOP LEVEL PHONE SETTING ANSWER SETTINGS MEMORY SETTINGS TIME/DATE SET ADVANCED SETTINGS Phone Settings MENU OPTION SUB MENU DEFAULT Station # None Do Not Disturb N Ringer Settings L1 Ringer ON On/Delay/Off L2 Ringer ON On/Delay/Off L3 Ringer ON On/Delay/Off L4 Ringer ON On/Delay/Off Y Y(Yes)/N(No) Intcm Handsfree Ring/Voice/Handsfree Pages Allow Allowed/Blocked L2 Common Common/Private/Unconnected L3 Common Common/Private/Unconnected L4 Common Commo
MENU OPTION Caller ID Store Toll Restriction SUB MENU DEFAULT AVAILABLE OPTIONS/COMMENT Local Code 5 None Three Digits Local Code 6 None Three Digits 1 Plus 7 Code 1 None Three Digits 1 Plus 7 Code 2 None Three Digits 1 Plus 7 Code 3 None Three Digits 1 Plus 7 Code 4 None Three Digits 1 Plus 7 Code 5 None Three Digits 1 Plus 7 Code 6 None Three Digits L1 CID Store ON ON/OFF L2 CID Store ON ON/OFF L3 CID Store ON ON/OFF L4 CID Store ON ON/OFF Set Restriction 1 Enter
Answer Settings MENU OPTIONS SUB MENU DEFAULT Ans System AVAILABLE OPTIONS/COMMENT OFF OFF/ON Pickup Delay 5 1,2,3,4,5,6,7 AA Delay 2 0,1,2,3,4,5,6,7,8 Toll Saver OFF OFF/ON Message Length Unlimited Unlimited/1 MINUTE/ANNC ONLY OGM Setup Ans OGM AA Day OGM AA Night OGM AA Zero-Out OGM Night Timer Set Start '05:00 PM End '09:00 AM Remote Code 1234 New Message Beep OFF Advanced Setting OFF/ON AA OGM 2 AA OGM 3 AA OGM 4 AA OGM 5 AA OGM 6 AA OGM 7 AA OGM 8 AA by Line L1 AA OGM
MENU OPTIONS SUB MENU DEFAULT AVAILABLE OPTIONS/COMMENT Zero Out Action RING STN #01 RING STN 01,02,03,04,05,06,07,08,09,10,11,12,13,14 ,15,16, GLOBAL RING #30, 31,32,33,34,35,36,37,38, DISALLOW Centrex Trnf OFF OFF/ON Memory Settings MENU OPTIONS SUB MENU DEFAULT Select Location AVAILABLE OPTIONS/COMMENT # sign for Personal Directory, 40 memory locations.
APPENDIX B Installation Worksheet INSTALLATION WORKSHEET NOTE: LINE 1 MUST BE COMMON TO ALL SYSTEM SETS Station Number Station Type User's Name or Telephone Line 2 Location Line 1 Tel#_______ Tel#__________ Line 3 Tel#__________ Line 4 Tel#__________ Station 01 Common Common or Private Common or Private Common or Private Station 02 Common Common or Private Common or Private Common or Private Station 03 Common Common or Private Common or Private Common or Private Station 04 Common Comm
APPENDIX C Toll Restriction Worksheet Toll Restriction Worksheet Toll restriction numbers are set individually at each station, so the restrictions can vary from phone to phone. Some examples of common restrictions: “1” = to restrict all numbers starting with “1”, “01” = to restrict all international calls. “0” = to restrict all operator-assisted calls. “#662 = to restrict all “0662” and “1662” calls. When you enter restricted numbers, “#” is a wildcard.
APPENDIX D Trouble Shooting Guide TROUBLE SHOOTING GUIDE If you are having problems with your 2740 or 2750 telephone, please review the problems listed below and their solution. You may call 662-287-5281 and request a technician to work though your problem No Display or Lamps No Dial Tone The LED's are Flashing and the Display reads “Station #??” There is no dial tone on the handset, but the speakerphone works.
FCC INFORMATION This equipment complies with Part 68 of the FCC rules. On the base of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The FCC requires that you connect your telephone to the telephone network through a modular telephone outlet or jack, which must comply with FCC part 68 rules.
TELEPHONE REPAIR DO NOT ATTEMPT TO REPAIR THIS PRODUCT YOURSELF. Telephones manufactured by CORTELCO must be returned to us for repair. You can return your telephone to CORTELCO for repair or replacement in accordance with our LIMITED WARRANTY. CORTELCO warrants THIS PRODUCT against defects in material and workmanship in accordance with our LIMITED WARRANTY. If your telephone is returned for repair, include a copy of your sales receipt containing the date-of-purchase.
LIMITED WARRANTY If you purchased this product new in the U.S. or Puerto Rico, CORTELCO warrants it against defects in material and workmanship for a period of one (1) year from the date of original purchase. This warranty is in lieu of all other express warranties. During the warranty period, CORTELCO agrees to repair or, at its option, replace the defective product, or any part of it without charge for parts or labor. This is your exclusive remedy.
