User's Manual

Troubleshooting
Dual-Band MobileAccessVE Instant Coverage Solution User Manual 60
10.2 Wireless Service is Not Available
1. Verify that the Master VCU is connected to the BTS, powered up, and configured.
Verify that the Max Expected Power setting is correct by either:
A) Viewing the actual VCU Power Measurement (Service Pin) in the VCU Service RF tab
(see below).
B) Measuring the actual BTS output using a Spectrum Analyzer.
2. Verify correct settings of Frequencies and UL Gain (see DL/UL CF and UL System Gain
parameters in Service RF sub-tab displayed above).
3. Verify that the RF cables are properly connected to the VCU.
4. View the VCU Alarms (above image) and verify that the VCU is working properly.
10.3 PoE is Not Working
Verify that the PoE used is “alternative a”. The MobileAccessVE system currently only supports
this alternative. Verify that all pairs are wired in the patch panels and jumper cords.
Note: Future enhancements will support “alternative b”. Consult MobileAccess if you currently
require support for “alternative b.”
Config tab
Service Pin