User's Manual

58 Troubleshooting
Partial, scrolling, or
incorrectly displayed image
If you are using a Dell laptop computer, set
the resolution of the computer to 4K (3840
x 2160):
a
Right-click the unused portion of your
Microsoft
®
Windows
®
desktop, click
Properties
, and then select
Settings
tab.
b
Verify that the setting is 3840 x 2160
pixels for the external monitor port.
c
Press (Fn+F8).
If you experience difficulty in changing
resolutions, or if your monitor freezes,
restart all the equipment and the projector.
If you are not using a Dell laptop computer,
see your documentation. If images are not
displayed properly, please upgrade the
video driver of your computer. For a Dell
computer, see www.dell.com/support.
The screen does not display
your presentation
If you are using a portable computer, press
(Fn+F8).
Image color is incorrect
If the display receives the wrong signal
output from the graphics card, please set
the signal type to
RGB
in the OSD
Image
Settings
of the
Advanced Settings
tab.
Use
Test Pattern
in the
Projector
Settings
of the
Advanced Settings
menu. Ensure that the colors of the test
pattern are correct.
Image is out of focus 1
Adjust the focus until the image is clear.
Use
Focus Adjust
in the
Projector
Settings
of the
Advanced Settings
menu.
2
Ensure that the projection screen is within
the required distance from the projector
(0.32 ft [10 cm] ~ 0.74 ft [22.5 cm]).
Problem (continued) Possible Solution (continued)