Operation Manual

Reviewer’s Guide [ 27 ]
7
Customer Support and Other Resources
Corel provides a multi-tiered offering of support options for our business and
graphics applications designed to accommodate consumer, small business and
corporate customers. Additional information about global availability of our
support services is located on the Corel web site at: www.corel.com/support.
Free Support
Available 24 hours a day, 7 days a week, 365 days a year, the Corel Knowledge
Base provides free and unlimited support for all registered users of Corel’s
retail and licensed software. This searchable Web-based tool provides
answers to commonly asked technical questions. Responses are searchable in
seven languages, including English, French, German, Italian, Spanish,
Portuguese, and Japanese. To search the Corel Knowledge Base, please visit:
www.corel.com/knowledgebase.
Warranty Support
Corel’s Warranty Support is designed to help customers with technical issues
related to installation and product defects, including crashes and errors
caused by the Corel software. Our Support Services can provide you with
prompt and accurate information about product features, specifications,
pricing, availability, services, and technical support. For the most current
information on available support and professional services for your Corel
product, please visit www.corel.com/support.
Personal Telephone Support
Many customers choose to speak directly to a Corel support technician over
the telephone. Live person-to-person support provided on a toll-free line and
is designed for individual, small business, academic, trial version, and OEM
users.
A support incident is the resolution of one technical question, problem or
issue, regardless of the number of telephone calls required to resolve it, and
includes assistance with How-To’s applied to a sample document (we can