AT&T Mobile Hotspot MiFi® 2372 User Guide Version: 2.
©2011 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless, Inc. Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents. Software License Proprietary Rights Provisions: The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Device Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 What’s New?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Package Contents . . . . . . .
MiFi Administration Menu Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Home Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Applications Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wi-Fi Configuration . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Master Reset Button. . . . . . . . . . . . . . . .
1 Getting Started Device Overview Using the Device for the First Time Install the SIM Card and Battery Wi-Fi Setup Configure Security
Device Overview The AT&T Mobile Hotspot MiFi® 2372 by Novatel Wireless connects up to 5 Wi-Fi enabled devices to the Internet on the AT&T mobile broadband network*. You can connect any 802.11 b/g wireless device to your MiFi device. Your MiFi device comes secured out of the box, and we recommend that you change the default password to your own unique password for added security. See Change the Administrative Password on page 16.
MiFi OS and MiFi Landing Page (http://att.mifi) Your MiFi device has a built-in operating system in the form of a web interface for simple management, configuration, and personalization. This is the MiFi OS and here you can manage your MiFi device’s Wi-Fi network, set up a temporary hotspot, share files on your MiFi device’s Wi-Fi network, and more. See MiFi OS and the MiFi Landing Page on page 23.
Using the Device for the First Time System Requirements To manage your MiFi device with the MiFi OS, you need the following: •• A computer or computing device supporting Wi-Fi 802.11 b/g •• Internet browser software: i.e., Microsoft Internet Explorer 6.0 or higher, Firefox, Safari, Opera, Chrome To get started, follow these steps. ➊➊ Install the SIM card (if your SIM is not pre-installed), then insert and charge the battery. See Install the SIM Card and Battery on page 8.
Components ➊➊ ➋➋ Micro USB Port — The A/C charger, USB cable, and optional car charger connect here. ➌➌ ➍➍ Wi-Fi LED — Indicates Wi-Fi connection status. See LED States on page 7. ➎➎ ➏➏ Battery / SIM Compartment — The battery and SIM card are placed here. ➐➐ ➑➑ SIM Card Slot — The SIM card is inserted here. microSDHC™ Slot — Removable memory storage slot supports microSDHC and microSD cards up to 32GB (card not included).
Power Sources for Your MiFi Device Your device will work from its battery or when plugged into a power source. •• Battery — The battery lasts up to four hours. Charge the battery by plugging in the A/C charger or optional car charger. While the battery is charging the Power/Connection LED flashes amber. When the battery is fully charged, the LED is solid amber and the device is off.
LED States Connection LED LED Color No light Red Status Description Off, and the The device is powered off or otherwise not receiving power. Power Button LED is also off Blinking: Low battery. Solid: The SIM card is not inserted or the device has an error. See Common Problems and Solutions on page 62. Amber Blinking: The battery is charging. Solid: The battery is fully charged. Green Blinking: A GPRS or EDGE network is available, but not connected.
Install the SIM Card and Battery Install the SIM Card and Battery Insert the SIM card, and then insert and charge the battery. If your SIM card was pre-installed, skip step 7. IMPORTANT The battery must be fully charged (for a minimum of four hours) before using your MiFi device for the first time. After the initial use and set up, you may use the device with the battery or the A/C charger. The battery door cover on your MiFi device slides open and closed.
➍➍ Using normal thumb pressure on the traction bars, slide the battery door away from you. ➎➎ ➏➏ The door should move approximately 0.6 cm (1/4 inch) before it clicks and stops moving. ➐➐ (Skip this step if your SIM card was pre-installed): Insert the SIM card into the SIM slot as shown. Remove the door by picking up the edge of the battery door that moved over your fingers.
➑➑ Insert the battery, lining up the contact points as shown, and then replace the door. ➒➒ Connect the A/C charger to your MiFi device and charge at least four hours before use. The power button LED flashes amber while charging and glows solid amber if the device is off. Remove the Battery WARNING ! Never use tools, knives, keys, pens or any type of object to force the door open or to remove the battery. Using any of these types of objects could result in puncturing the MiFi battery.
➍➍ Using normal thumb pressure on the traction bars, slide the battery door away from you. ➎➎ ➏➏ The door should move approximately 0.6 cm (1/4 inch) before it clicks and stops moving. ➐➐ ➑➑ Pull the battery up slightly so that it will move over the edge of your MiFi device. Remove the door by picking up the edge of the battery door that moved over your fingers. Slide the battery out of the battery well.
Battery Advisory •• As with any battery-operated mobile device being used for a certain amount of time, the MiFi device can get warm to the touch. This is normal and within standard specifications, and poses no hazard. •• The MiFi device is configured to automatically stop charging and disconnect the battery if the temperature rises above a set threshold. When the temperature falls below that threshold, the battery reconnects and the unit starts charging again.
Wi-Fi Setup To properly set up your MiFi device, you need to do both of the following tasks: •• Set Up a Wi-Fi Connection •• Configure Security IMPORTANT Your MiFi device is pre-configured with AT&T network settings. If you need to modify the AT&T network settings, contact AT&T before attempting to set up your MiFi device.
Log In to the MiFi Landing Page (http://att.mifi) ➊➊ From your computer’s Web browser, type http://att.mifi (alternatively, http://192.168.1.1) without adding “www” in the address bar and press the Enter or Return key. The MiFi Landing Page launches. This guest version of the MiFi Landing Page is accessible to anyone who connects to the MiFi device. ➋➋ Click Login.
➌➌ Type the administrative password: attmifi (case sensitive) into the field in the upper left corner of the window. ➍➍ Click the Login button. The administrator’s version of the MiFi Landing Page opens.
Configure Security Though your device is pre-configured to have security enabled, you should change the network key (Wi-Fi Key) to a password you can easily remember and that is hard for others to guess. You should also change the administrative password. Using security with your wireless network is very important.
Change the Network Key (Wi-Fi Key) You can use WEP (64- or 128-bit), WPA-PSK, WPA2-PSK, or WPA/WPA2 mixed mode security. IMPORTANT Record your network key (also referred to as the wi-fi key, network security key, or password depending on your operating system). ➊➊ Open your browser, go to http://att.mifi, then click Login. See Log In to the MiFi Landing Page (http://att.mifi) on page 14. ➋➋ ➌➌ Enter the administrative password and then click the Login button.
➎➎ Choose the type of security you want to use from the Security list. WEP 64 bit is the least secure but the most compatible with other systems. WPA/WPA2 is the most secure but the least compatible with other systems. Choose the most secure protocol that works with the computers and other computing devices you want to connect to your MiFi device. ➏➏ Type the network key you want to use.
2 Sharing Files with the MiFi Device Using a microSDHC Card With Your MiFi Device
Using a microSDHC Card With Your MiFi Device Your MiFi device comes with a microSDHC card slot that allows you to bring files with you without having to carry an additional flash drive. Insert the microSDHC Card ➤➤ Insert the microSDHC card into the microSDHC slot. NOTE – Be careful not to touch the contacts. – Do not force the card into the slot. Check the orientation of the card if you have difficulties, and be sure it slides easily into the slot.
➌➌ ➍➍ Place a checkmark in the Enable File Sharing checkbox, and click Apply. Click Browse microSD Card to view and access the files. From here you can enable file sharing and see how much free space you have available on the microSDHC card. You can also decide to protect your files with a password or make them available to everyone connected to your MiFi device. ➎➎ Windows: If authentication is enabled, you will be prompted for a username and password.
3 Accessing MiFi Features MiFi OS and the MiFi Landing Page (http://att.
MiFi OS and the MiFi Landing Page (http://att.mifi) The MiFi OS is part of your MiFi device. It’s a web interface you can log in to that contains customizable widgets with frequently-used information, as well as the means to log in and change the MiFi settings. Guest Access and Admin Access The MiFi Landing Page has two modes: guest and admin. The guest MiFi Landing Page has a limited amount of information that anyone can access.
•• The navigation bar after you log in, but before you go to the admin user Settings section. NOTE If a microSD or microSDHC card is inserted into your MiFi device, the microSD icon will also appear in the Status bar. •• Settings — takes to you the Settings page. See Settings for Admin Users on page 29. •• Administration — takes you to the MiFi Administration section. See MiFi Administration Menu Bar on page 30.
Status Icons Below the Navigation Bar, at the top right corner of the window, icons indicate the device status. Some of these icons might not be accessible to guest users. SMS messaging; this icon is an active link to SMS message information Battery life; this icon indicates the amount of battery life remaining, and also indicates when the device is connected to power. It is an active link to the Power Management Page. A microSDHC or microSD card is inserted. It is an active link to the card’s information.
MiFi Landing Page for Guest Users The MiFi Landing Page is the page you see when you first connect to your MiFi device with your browser when you go to http://att.mifi (alternatively, http://192.168.1.1). The MiFi Landing Page is where guests can see and interact with widgets. See Widgets on page 28. They can drag and drop widgets around the screen and arrange them as they like; each guest’s browser stores the widget locations. Generally some widget settings are limited or not available to guests.
MiFi Landing Page for Admin Users The MiFi Landing Page differs depending on whether you are logged in. The first page you see when you go to http://att.mifi (alternatively, http://192.168.1.1) is a public page for guests. To see the admin MiFi Landing Page with the ability to permanently change the settings, you must log in. See Log In to the MiFi Landing Page (att.mifi) on page 12. The following graphic shows the admin MiFi Landing Page, accessible when you are logged in.
Widgets Widgets are little programs that give you information really quickly. For example, your MiFi device can give you the weather where you are right now or anywhere in the world. Another example is a widget that can help you track your data usage and visibly show how much data you have left this period. The example pages shown in this guide include widgets for Data Usage, Connected Devices, Messages, Geosearch, Weather, MiFi DLNA® Server, and Customer Care.
Settings You can configure and customize your MiFi device. Settings for Guest Users Guest users can modify the MiFi Landing Page widgets in the guest MiFi Landing Page Settings page accessible from the guest MiFi Landing Page. They can also change settings related to where they are in the world, including date and time format, temperature units, measurement units, and numeric formatting. ➤➤ Click Settings in the upper right corner of the guest MiFi Landing Page.
MiFi Administration Menu Bar The MiFi Administration section contains a menu bar to help you navigate, and includes Home, Applications, Wi-Fi, Internet, Router, and System options. Except for the Home menu item, each menu bar item has a submenu with several additional items available. Home Menu The Home menu item returns you to the Home page. The Home page is a basic Internet Connection and Wi-Fi status page. This page looks the same for both guest users and admin users.
Applications Menu Options ➊➊ ➋➋ Choose Applications from the menu bar. Select one of the following: •• File Sharing — Make it possible to share the files on the inserted microSDHC card. •• MiFi Landing Page Settings — Control which widgets appear on each of the MiFi Landing Pages. File Sharing The File Sharing page helps you share the files on an inserted microSDHC card. From this page you can enable file sharing and see how much free space you have available on the microSDHC card.
MiFi Landing Page Settings The MiFi Landing Page Settings page helps you enable or disable widgets and determine which are available to admin users and guest users. Enabled means the widget is turned on but not necessarily visible on the MiFi Landing Page. Available means that the user can view the widget on the appropriate MiFi Landing Page. You can configure how often your widgets connect to the network and which widgets appear on the admin MiFi Landing Page or the guest MiFi Landing Page.
Wi-Fi Configuration The Wi-Fi menu allows you to work with profiles, set up a temporary hotspot, set MAC filters, and view status information for the Wi-Fi network. This section contains the following information: •• Wi-Fi Status •• Wi-Fi Profiles •• MAC Filter •• Wi-Fi Settings Wi-Fi Menu Options ➊➊ ➋➋ Choose Wi-Fi from the menu bar. Select one of the following: •• Status — View profile information and see who is connected to the device. You can also retrieve your network key from this page.
Wi-Fi Status The Wi-Fi Status page provides you with information about your wireless network. ➤➤ Choose Wi-Fi > Status from the menu bar. The Wi-Fi Status page opens. Wi-Fi Network The Wi-Fi Network section of the Wi-Fi Status page provides the following information: •• Current Profile — Profile that is currently in use. •• Network Name (SSID) — Name of the network (SSID) that you are connected to. •• Clients Allowed — Maximum number of clients that are allowed to connect to the device.
Wi-Fi Profiles The Wi-Fi Profiles page allows you to configure your secure profile or set up a temporary hotspot. ➤➤ Choose Wi-Fi > Profiles from the menu bar. The Wi-Fi Profiles – Set Profile page opens. This page provides the following information: •• Profile — The profile currently being used. See Choosing a Profile on page 36. •• Network Name (SSID) — Name of the network you are connected to.
Choosing a Profile A profile controls how you connect to the MiFi device. Each profile has a specific purpose, though generally the secure profile is recommended. You can choose one of three Wi-Fi profiles. •• Secure — Your pre-configured profile is set to Secure. You can set up an additional profile that also includes the security measures you need to use your device safely.
Setting Security You can only set security for the Secure profile. You can use WEP (64- or 128-bit), WPA, WPA2, or WPA/WPA2 Mixed Mode security. Tip! Some Wi-Fi clients become confused if the security is changed and the network name is not. If you change security settings and do not get asked for the new network key when you try to reconnect, delete the existing “old” network name from your Preferred Networks list. Then you can reconnect. IMPORTANT Write down your network key before you click Apply.
Setting Up a Temporary Hotspot Your MiFi device allows you to set up a temporary network name and network key. This allows you to share your MiFi network securely with friends and colleagues but without changing your regular secure network name and network key. Your MiFi device can have up to five devices connected to it at any one time. To set up a temporary hotspot: ➊➊ ➋➋ ➌➌ Open your browser, go to http://att.mifi, and then click Login. Click Administration. Choose Wi-Fi > Profiles from the menu bar.
➎➎ Optional: Click the Generate new values link at the bottom. The Network Name and Network Key fields change to a new temporary network name (SSID) and network key. Tip! ➏➏ You can click the Generate new values link again to have a different network name and network key generated. Write down the new network name and network key. In the example, they are “MiFi2372 ####” and “12345”. IMPORTANT You must write down the new network name and network key before you click Apply.
MAC Filter MAC Filtering allows you to restrict access to your MiFi device to only those devices with a specific MAC address. The MAC address is a unique code specific to a particular piece of hardware such as a network adapter. See Finding the MAC Address on page 40. IMPORTANT Do not enable MAC filtering unless you have added your own MAC address to the trusted client list. Otherwise you will be unable to access your MiFi device until you use the Master Reset button.
Using the MAC Filter The MAC Filter page allows you to enable or disable MAC filtering and to add or delete MAC addresses from the trusted client list. IMPORTANT Do not enable MAC filtering unless you have added your own MAC address to the trusted client list. Otherwise you will be unable to access your MiFi device until you use the Master Reset button. See Using the Master Reset Button on page 65. ➊➊ Choose Wi-Fi > MAC Filter from the menu bar. The MAC Filter page opens.
Wi-Fi Settings The Wi-Fi Settings page allows you to enable or disable broadcasting the network name. ➤➤ Choose Wi-Fi > Settings from the menu bar. The Wi-Fi Settings page opens. Broadcast Network Name (also known as SSID broadcast) causes the device to send the network name (SSID) out where it can be picked up by nearby computers. This is what you see when you “View Available Wireless Networks” from a Windows PC or click the AirPort menu bar icon on a Mac.
Internet Configuration The Internet menu provides status information for your connection to the Internet, allows you to configure your MiFi device, and view information about your MiFi device. The section contains the following information: •• Internet Status •• Internet Profiles •• Internet Diagnostics •• Internet Settings Internet Menu ➊➊ ➋➋ Choose Internet from the menu bar.
Internet Status The Internet Status page provides information about the Internet connection. ➤➤ Choose Internet > Status from the menu bar. The Internet Status page opens.
Internet Profiles Internet Profiles are for network configuration only. AT&T has two default profiles. A third profile is available for Enterprises with their own APN. Changing these settings is not recommended. Internet Diagnostics The Internet Diagnostics page provides status information about your Internet connection and your MiFi device. ➤➤ Choose Internet > Diagnostics from the menu bar. The Internet Diagnostics page opens.
Internet Settings The Internet Settings page allows your MiFi device to automatically connect, allow guests to establish the Internet connection, and determine network technology. ➤➤ Choose Internet > Settings from the menu bar. The Internet Settings page opens. Connection Options You can set your MiFi device to automatically connect to the network by selecting Auto-connect enable.
Roaming The Roaming setting allows you to determine how your MiFi device connects to the network while outside of the home network coverage area. This option is only available when you are outside of your home network. •• Home network only — Requires the user to login to the Web UI each time and select connect. •• Home and Roaming networks — After selecting and applying this setting, allows the user to auto-connect even while roaming.
Manual Network Selection Check this box to manually select your mobile broadband network. A confirmation window will open while the MiFi device is detecting the available networks. ➊➊ Click Select network to display a list of available networks. Choose your preferred network and click OK. ➋➋ A warning message regarding international data roaming charges displays for network connections outside of the U.S., Puerto Rico and U.S.V.I.
Router Configuration The Router Menu has options that allow you to configure traffic through your MiFi device. The section contains the following information: •• Port Filtering •• Port Forwarding •• TCP/IP •• Router Settings Router Menu ➊➊ ➋➋ Choose Router from the menu bar. Select one of the following: •• Port Filtering — Create a list of applications that are allowed to access the Internet. •• Port Forwarding — Create a list of applications that are allowed to access your computer from the Internet.
Port Filtering Port Filtering allows you to enhance the security of your system by only allowing certain applications to reach the Internet. ➤➤ Choose Router > Port Filtering from the menu bar. The Port Filtering page opens. This page allows you to enable Port Filtering, select common applications to allow access to the Internet. To set port filtering for standard applications: ➊➊ ➋➋ ➌➌ ➍➍ Choose Router > Port Filtering from the menu bar. Select the Enable Port Filtering check box.
➤➤ Choose Router > Port Forwarding from the menu bar. The Port Forwarding page opens. Port Forwarding Page This page allows you to enter the local static IP address for each application that you want to receive traffic from the Internet. ➊➊ ➋➋ Select the check box for the application you want to enable. ➌➌ Click Apply. Type the local static IP address of the device hosting the application in the IP Address of Wi-Fi Client field.
TCP/IP The TCP/IP page allows you to view the IP address and the MAC address for your MiFi device. ➤➤ Choose Router > TCP/IP from the menu bar. The TCP/IP page opens. This page gives you the following status information about your device: •• IP Address — The address that identifies the MiFi device on the network •• Subnet Mask — The standard address for the MiFi device subnet. •• MAC Address — The physical address or hardware address of your MiFi device.
VPN Passthrough enable VPN Passthrough is required if you want to connect to a Virtual Private Network (VPN). Typically this is used by companies to connect from other networks to secure private networks (such as connecting from home to your office). ➤➤ Select or deselect the check box to enable or disable VPN Passthrough and then click Apply.
System Configuration The System Menu gives you access to settings and features that affect your MiFi device as a whole. The section contains the following information: •• System Status •• Backup •• Software Update •• Power Management •• Password •• System Settings System Menu ➊➊ ➋➋ Choose System from the menu bar. Select one of the following: •• Status — View information about your device. •• Backup — Back up your MiFi settings. •• Software Update — Update the MiFi widget software.
System Status The System Status page provides you with information about your MiFi device. ➤➤ Choose System > Status from the menu bar. The System Status page opens. System Information System Information includes the following: •• Manufacturer — Novatel Wireless •• Model Number — MiFi 2372 •• Serial Number — The serial number of your MiFi device. •• Access Point Firmware Version — The version of the firmware used to control the MiFi’s hotspot function.
Restart/Reboot You can restart your MiFi device from this page. ➤➤ Click Restart/Reboot to reset your MiFi device (as if you turned the power off, and then on again). IMPORTANT Your Internet and Wi-Fi connections will be lost and you will have to reconnect. Reset to Factory Defaults ➤➤ Click Reset to Factory Defaults to set all settings back to factory settings. IMPORTANT • Your Internet and Wi-Fi connections will be lost and you will have to reconnect.
Software Update The Software Update page allows you to upload a package or bundle file to update your widget software. ➤➤ Choose System > Software Update from the menu bar. The Software Update page opens. ➤➤ Click Choose File to upload a software update file. Power Management Your MiFi device can turn itself off after a specified time (30 minutes by default), if no clients are connected to it through Wi-Fi.
Password The Password page allows you to change the administrative password that gives access to the browser interface. ➤➤ Choose System > Password from the menu bar. The Password page opens. This page allows you to create a new administrative password. ➊➊ ➋➋ Type your current password in the Current Password box. ➌➌ Click Apply. Enter the new password (it must have 4 to 64 characters) in the New Password box and again in the Verify New Password box.
GPS Startup You can determine when GPS service starts. To turn on the GPS, select an option from the dropdown list and GPS automatically turns itself on accordingly. Turning on the GPS can affect battery life. •• Never — The GPS does not turn on. •• On power up — The GPS turns on whenever the MiFi is on. This uses the most battery life. •• On Wi-Fi client connection — The GPS turns on whenever a computer or other computing device connects to the MiFi device Wi-Fi network.
4 Troubleshooting Overview Common Problems and Solutions Using the Master Reset Button
Overview When properly set up, your MiFi device is a highly reliable product. •• Ensure that you are in the coverage area. •• Ensure you have an active subscription plan. •• Ensure the SIM card is correctly installed. •• Restarting your computer and your MiFi device can resolve many issues. •• Ensure the battery is fully charged. IMPORTANT Before contacting support, be sure to restart your computer and restart your device.
Common Problems and Solutions Before you read on, all of the steps mentioned here are given in more detailed form elsewhere in the user guide. When a reference is given, click the link to go to the more detailed information. The following are some common problems and solutions. I get a “No service is available” or a “Limited or No Connectivity” message. ➤➤ Ensure that you are in the coverage area. ➤➤ Ensure you have an active rate plan. ➤➤ Ensure the SIM card is correctly installed.
When your computer is connected to your MiFi device, the Wi-Fi LED begins to blink. My network does not appear in the wireless network list. ➤➤ Verify the MiFi LEDs are on and are not showing an error condition. See LED States on page 7. ➤➤ Refresh your network list. •• Windows: Click Refresh Network List on the left side of the Wireless Network Connection screen. If that does not work you can try the following: 1. 2. 3. 4. 5. Open Network Connections.
How do I check the model number and firmware versions of my MiFi device? ➤➤ Log in to the admin MiFi Landing Page. Click Settings, and then go to System > Status. See System Status on page 55. How can I check the battery level of my MiFi device? ➤➤ Open the admin or guest MiFi Landing Page. The battery status icon is displayed in the upper right corner of the window. Where can I find my IMEI number? ➤➤ Log in to the admin MiFi Landing Page. Click Settings, and then go to Internet > Diagnostics.
Using the Master Reset Button Your MiFi device comes with a master reset button that allows you to return it to its factory default state. The master reset button is recessed in a hole on the back of the device. You need a paperclip or similar object to push the button. ➊➊ ➋➋ Make sure your MiFi device is powered on. ➌➌ Insert a paper clip into the hole and hold the button down for fifteen (15) seconds or until the LED turns red.
Technical Support Customer Service For Customer Service while in the U.S. or Canada, call 800-331-0500. When calling, enter the wireless number of your MiFi 2372 device found in the top left corner of the MiFi Landing Page. See Log In to the MiFi Landing Page (http://att.mifi) on page 14. Entering the wireless number of the device will route your call to specialty customer care teams trained to assist with the MiFi 2372 devices. More Information For more information, visit att.com/devicesupport.
5 Product Specifications and Regulatory Information Product Specifications Regulatory Safety Hazards Proper Battery Use and Disposal Limited Warranty and Liability
Product Specifications General Name Model Approvals AT&T Mobile Hotspot, MiFi 2372 by Novatel Wireless, Inc. MiFi 2372 FCC, CE, IC, PTCRB, Microsoft WHQL, DLNA, RoHS, R&TTE, WEEE, GCF, GSM P2, A-Tick, ICASA Interface Battery microSDHC SIM socket Rechargeable, lithium ion battery Up to 32GB 1.8V and 3.
Regulatory CE Marking This device has been tested to and conforms to the essential regulatory requirements of the European Union R&TTE directive 1999/5/EC and has attained CE Marking. Federal Communications Commission Notice (FCC United States) This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules and Industry Canada ICES-003.
WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF. SUCH ACTION MAY VOID THE WARRANTY. THE MiFi DEVICE IS FACTORY TUNED. NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED. CONTACT TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE. Notice to Consumers: Any changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
Safety Hazards Do not operate your MiFi device in an environment that may be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off your MiFi device (or the host device and remove the modem from the USB port) when instructed to do so, or when you suspect that it may cause interference or danger.
Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.
Proper Battery Use and Disposal CAUTION! Never dispose of batteries in a fire because they might explode. WARNING! In the event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. • Seek medical advice immediately if a battery has been swallowed. Contact your local recycling center for proper battery disposal.
Limited Warranty and Liability Novatel Wireless, Inc. warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
6 Glossary
Glossary ●● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology.. ●● 802.11 (b, g, n) — A set of WLAN communication standards in the 2.4, 3.6 and 5 GHz frequency bands. ●● Access Point — A device that allows wireless communication devices to connect to a wireless network using a standard such as WiFi. ●● APN — Access Point Name. The APN is an alphanumeric string that identifies the particular network service that is being accessed.
●● GPS — Global Positioning System. A radio-based navigation system that allows users to determine their location. The device uses satellite data to calculate its position. Commonly used in mapping and navigation systems. ●● Host Name — The unique name by which a network-attached device is known on a network. ●● Hotspot — A WiFi (802.11) access point or the area covered by an access point. Used for connecting to the Internet.
●● MEID — Mobile Equipment IDentifier. A globally unique number for a physical piece of mobile station equipment. ●● Mbps — Megabits per second. ●● microSD / microSDHC — A small, removable flash memory card available in various storage sizes. Some products have a slot that allows them to utilize this external memory. ●● MSID — Mobile Station IDentifier. A number for a mobile phone that identifies that phone to the network. These numbers are carrier specific. ●● MSL — Master Subsidy Lock.
●● RFB — Remote Frame Buffer. A protocol for remote access to graphical user interfaces. ●● Router — A device that directs traffic from one network to another. ●● RTP — Real-time Transport Protocol. A packet format for streaming multimedia over the Internet. ●● SIM — Subscriber Identification Module. Found in GSM network technology, the SIM is a card containing identification information for the subscriber and their account. The SIM card can be moved to different devices. ●● SMS — Short Message Service.
●● Wi-Fi (R) — Wireless Fidelity. Any system that uses the 802.11 wireless standard developed and released in 1997 by the IEEE. ●● WiFi Client — A wireless device that connects to the Internet via WiFi. ●● WLAN — Wireless Local Area Network. A typically low-power network that transmits a wireless signal over a span of a few hundred feet and usually only to stationary devices. Wi-Fi is the most common WLAN. ●● WPA/WPA2 — WiFi Protected Access. A security protocol for wireless 802.
