User guide

105
Common Problems and Solutions
Before you read on, all of the steps mentioned here are given in more detailed form elsewhere in
the user guide. When a reference is given, click the link to go to more detailed information.
The following are some common problems and solutions.
The MiFi 2 touchscreen status bar displays no service available.
➤ Ensure that you are in the coverage area.
➤ Ensure you have an active rate plan.
➤ Ensure the SIM card is correctly installed.
➤ Restarting your MiFi 2 can resolve many issues.
➤ If you are inside a building or near a structure that might block the signal, change the position
or location of the device. For example, try moving your MiFi 2 close to a window.
The device has no power.
The MiFi 2 does not turn on when the Power button is pressed.
➤ Ensure the battery is properly seated in the device.
➤ Ensure the battery is fully charged. Plug in the A/C charger for at least four hours.
I forgot my password.
➤ Tap Connection Info on the MiFi 2 touchscreen to nd your Wi-Fi Network Name (SSID) and
Password, and your MiFi 2 Web Interface Password.
➤ You can reset the device to factory defaults using the Master Reset button. See Using the
Master Reset Button on page 109.
I cannot connect to my MiFi 2.
➊ Make sure the MiFi 2 is powered on.
➋ Make sure your Windows PC Wi-Fi / Mac AirPort is turned on. (Check your computer's Help if
you need assistance.)
➌ Open your wireless network connection list.
• Windows: Right-click the wireless icon and select View Available Networks.
• Mac: Click the AirPort icon in the menu bar and pull down the list of networks.