MiFi® 2 User Guide
©2013 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless, Inc. Patents and Licenses Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents. Software License Proprietary Rights Provisions: The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless' suppliers.
Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Device Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 System Requirements. . . . . . . . .
Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 APN Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Network Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Manual DNS. . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Using the Master Reset Button. . . . . . . . . . . . . . .
1 Getting Started Device Overview Components SIM Card and Battery Instructions Wi-Fi Setup Configure Security Data Usage
Device Overview With the powerful, easy-to-use MiFi® 2 Intelligent Mobile Hotspot by Novatel Wireless you can connect up to 10 Wi-Fi enabled devices to fast 4G LTE™ Internet* and use a brilliant interactive touchscreen to manage your connection. With this next generation intelligent mobile hotspot you can keep your tablets, laptops, gaming consoles, smartphones, e-Readers and other devices connected for up to 11 hours without recharging**.
Insert Battery and Power On Lift the battery door to open the battery compartment. Insert the SIM card in the SIM card slot if it is not already installed, then insert the battery. Replace battery door to secure the battery in place. ➊➊ Press and release the power button. Your MiFi 2 is ready to use when the touchscreen displays the interactive icons. ➋➋ To lock the touchscreen, press and release the power button. To unlock, press and release the power button and slide the lock tab.
Components ➊➊ ➍➍ ➎➎ ➋➋ ➌➌ ➏➏ ➊➊ ➋➋ Power Button — Powers the MiFi 2 on and off. ➌➌ ➍➍ ➎➎ ➏➏ ➐➐ ➑➑ ➒➒ ➓➓ Touchscreen Icons — Provides touchscreen access to the MiFi 2 applications. Status Bar — Displays current device status information, including signal strength, time, GPS, messages, connected devices and battery level. Micro USB Port — The A/C charger and USB cable connect here. Screen Sleep Indicator — Flashes blue when the device is in sleep mode.
Power Sources for Your MiFi 2 Your MiFi 2 will work from its battery or when plugged into a power source. •• Battery — The battery lasts up to 11 hours. Charge the battery by plugging in the A/C charger. While the battery is charging the charging battery status icon displays on the MiFi 2 touchscreen status bar. When the battery is fully charged, the message “Battery is fully charged, please disconnect power” displays on the touchscreen.
Service Status Icons Status icons at the top of the MiFi 2 touchscreen and on the Status bar of the MiFi 2 Web Interface indicate the device status. The appearance of each icon varies according to the current device status. Status Icon Status Description No icons The display is off, and the LED is also off. The device is powered off or not receiving power. Network signal strength status Network signal strength icon displaying 0-5 bars. More bars indicate a stronger signal.
Touchscreen Icons Display Icon Description No icons The device is powered off or not receiving power. Connection Info Displays the Wi-Fi Network Name and Wi-Fi Password for your MiFi device, Wi-Fi Security type, maximum number of connected devices, MiFi 2 Web Interface address and Password. Connected Devices Displays details of devices currently connected to or blocked from your MiFi 2.
MiFi 2 Web Interface The MiFi 2 Web Interface is part of your MiFi device where you can log in to customize settings, change your password, get information and access applications. MiFi 2 Web Interface Navigation Each page contains a menu bar to help you navigate. The navigation panel is at the left of the browser interface on each page and contains the following: •• MiFi Home — takes you to the MiFi 2 Home page. (See MiFi 2 Web Interface on page 12.
•• Messages — takes you to the Messages page, where you can view your unread messages sent to your MiFi 2. (See Messages on page 77.) •• File Sharing — takes you to the File Sharing page, where you can customize your file sharing settings, and view all files stored on a microSD card installed in the MiFi device. (See File Sharing on page 80.) •• GPS — takes you to the GPS page, where the GPS receiver on the MiFi device can determine your current location. (See GPS on page 85.
SIM Card and Battery Instructions Insert the SIM Card To insert the SIM card: ➊➊ Place your MiFi 2 on a flat surface with the battery door facing up. ➋➋ Steady the MiFi 2 with one hand and place the thumb of your other hand on the battery door thumb notch.
➌➌ Using normal thumb pressure on the thumb notch, lift the battery door up to remove the door completely. ➍➍ Hold the card with two fingers and insert into the SIM card slot, being careful not to touch the gold contacts on the back of the card. ➎➎ Push the top of the SIM card firmly until it clicks into place in the card slot.
Insert and Charge the Battery Insert and charge the MiFi 2 battery prior to use. To insert the battery: ➊➊ With the battery door removed, insert the battery into the battery well, matching the gold contacts. ➋➋ Push firmly to snap the battery into place.
To charge the battery: ➊➊ Connect the A/C charger to the USB cable and plug into the MiFi 2’s micro USB port. The charging battery status icon displays on the MiFi 2 touchscreen status bar while the battery is charging. ➋➋ When the battery is fully charged, the message "Battery is fully charged, please disconnect power." displays on the touchscreen. Remove the USB cable from the MiFi 2’s micro USB port. When disconnected from power and fully charged, the battery status icon displays fully charged .
Remove the Battery WARNING ! Never use tools, knives, keys, pens or any type of object to force the door open or to remove the battery. Using any of these types of objects could result in puncturing the MiFi 2 battery. ➊➊ Place your MiFi 2 on a flat surface with the battery door facing up. ➋➋ Steady the MiFi 2 with one hand and place the thumb of your other hand on the battery door thumb notch. ➌➌ Using normal thumb pressure on the thumb notch, lift the battery door up to remove the door completely.
➍➍ Use your forefinger to pull the battery up slightly so that it moves out of the battery well. ➎➎ Lift the battery out of the battery well.
Remove the SIM Card To remove the SIM card: ➊➊ Open the battery compartment and remove the battery from the battery well to reveal the SIM card slot. ➋➋ To release the SIM card from the slot, push and release the top of the SIM card. ➌➌ To remove the SIM card, hold the card with two fingers and pull gently, being careful not to touch the gold contacts on the back of the card.
Battery Advisory •• As with any battery-operated mobile device being used for a certain amount of time, the MiFi 2 device can get warm to the touch. This is normal and within standard specifications, and poses no hazard. •• The MiFi 2 device is configured to automatically stop charging and disconnect the battery if the temperature rises above a set threshold. When the temperature falls below that threshold, the battery reconnects and the unit starts charging again.
Wi-Fi Setup To properly set up your MiFi 2 device, you need to do both of the following tasks: •• Set up a Wi-Fi Connection •• Log into the MiFi Web Interface Home Page Set Up a Wi-Fi Connection To connect to your MiFi 2: ➊➊ ➋➋ Press the Power button. Tap the Connection Info icon password. to display your device’s Wi-Fi Network Name (SSID) and ➌➌ Use your normal Wi-Fi manager on your computer to locate the MiFi 2 Wi-Fi Network Name (SSID) and select it. ➍➍ Windows: Click Connect.
➎➎ A window prompts you for the Wi-Fi password. Type the Wi-Fi password (found on the device) and click OK. NOTE The Wi-Fi password is found on the device and is case-sensitive. Be sure to type it in exactly as it is printed.
Log into the MiFi 2 Web Interface ➊➊ From your computer's Web browser, type http://my.mifi (alternatively, http://192.168.1.1) without adding "www" in the address bar and press the Enter or Return key. The MiFi Home page launches. ➋➋ Click Login.
➌➌ Type the web interface password: xxxxxxxx (case sensitive) into the login field (the default is admin). ➍➍ Click Login. The MiFi 2 Home page opens.
Configure Security Although your device is pre-configured to have security enabled, you should change the password to a password you can easily remember and that is hard for others to guess. Using security with your wireless network is very important. It is recommended that you configure security immediately by changing the following: •• Change the Web Interface Password •• Change the Wi-Fi Password Change the Web Interface ➊➊ Open your browser, go to http://my.mifi, and then click Login.
The Settings > Device Settings > Web Interface Password page opens. ➍➍ Type your current Web Interface password into the Enter Current password field. NOTE There are two types of passwords: – The Web Interface password to access the MiFi 2 Web Interface to configure settings. – The Wi-Fi password (also called the Wi-Fi key or network security key) that you need to connect your MiFi 2 to your computing device(s).
Change the Wi-Fi Password You can use WEP (64- or 128-bit), WPA-PSK, WPA2-PSK, or WPA/WPA2 mixed mode security. IMPORTANT Record your Wi-Fi password (also referred to as the Wi-Fi key or network security key depending on your operating system). ➊➊ ➋➋ ➌➌ Open your browser, go to http://my.mifi, then click Login. ➍➍ Enter your new Wi-Fi password in the Wi-Fi Password (Key) field. The password must be 8-63 ASCII characters. ➎➎ Click Save Changes.
2 Accessing MiFi 2 Features MiFi 2 Web Interface Connected Devices Data Usage Settings MiFi Media Center Messages File Sharing GPS Wi-Fi Protected Setup Customer Support About
MiFi 2 Web Interface MiFi 2 Web Interface Home Page The MiFi 2 Web Interface Home page is the first page you see when you connect to your MiFi 2. This is where you click Login to go to the MiFi 2 Login page and enter your 8-digit password to log in and customize your device and access advanced features and settings.
Connected Devices The Connected Devices application allows you to view devices currently connected or blocked from connection to your MiFi 2. You can also block and unblock devices from this screen. The Connected Devices page contains the following. •• Connected Devices — a list of compatible devices currently connected to your MiFi 2. •• Blocked Devices — a list of compatible devices currently blocked from connecting to your MiFi 2.
➍➍ Go to http://my.mifi/connecteddevices to manage your connected devices.
On the MiFi 2 Web Interface To access the Connected Devices page and display a list of compatible connected and blocked devices, click Connected Devices on the Navigation panel. The Connected Devices page contains the following: •• Connected Devices — a list of compatible devices currently connected to your MiFi 2. •• Blocked Devices — a list of compatible devices currently blocked from connecting to your MiFi 2.
➊➊ ➋➋ Click the pencil icon to assign a name to a connected device. ➌➌ Click the check mark to finalize the changes. ➍➍ Click Block to add a connected device to the Blocked Device list. ➎➎ Click Unblock to remove a device from the Blocked Devices list. Enter the desired name into the name field, then select the type of device from the device type drop-down menu.
Data Usage You can quickly and easily check your data usage directly on the MiFi 2 touchscreen, or on the MiFi 2 Web Interface. On the MiFi 2 Touchscreen ➊➊ To display your data plan summary, data used, and days remaining in your billing cycle, tap the Data Usage icon on the touchscreen. ➋➋ To update the data plan summary, click Refresh.
On the MiFi 2 Web Interface To access the Data Usage page, click Data Usage on the Navigation panel. The Data Usage page contains the following. •• Alert Level — alerts will be generated to warn you that data usage is approaching or has reached the alert level specified on this page. •• Reset Data Counter — use to restart the data counter and set the last reset date to today’s date. •• Settings — use to select your desired usage alert level and cycle start date.
Settings The Settings page allows you to configure and customize your MiFi2. You can enable/disable Airplane Mode, Cellular Data access, and International Roaming; configure Screen Timeout and Brightness settings; set Sound Alerts and device Wi-Fi Range; configure USB Mode and select from available language options. On the MiFi 2 Touchscreen ➊➊ Tap the Settings icon ➋➋ To enable Airplane Mode, slide the Airplane Mode ON/OFF button to ON.
➍➍ To enable International Roaming, slide the International Roaming button to ON, then click Yes to accept data roaming charges that will apply to data usage outside the U.S., Puerto Rico and the U.S. Virgin Islands. ➎➎ To configure the amount of time the touchscreen displays after a period of inactivity, tap Screen Timeout. Scroll to select a timeout interval from 30 seconds to 5 minutes, or never to disable Screen Timeout. If Screen Timeout is set to never, Automatic Shutdown is disabled.
➐➐ To enable or disable sound alerts, tap Sound Alerts. Scroll to select from available alerts, including Battery, Data Usage, International Roaming, Connecting Devices, microSD Card and Power. Slide the ON/OFF button ON to enable the selected alert. ➑➑ To configure the device Wi-Fi Range, tap Device Wi-Fi Range. Select High for the largest network area, or Low to conserve battery power. ➒➒ To configure your USB Mode connection, tap USB Mode.
➓➓ To display and select from the available language options , tap Language, then select from the list of languages listed. To access and configure additional features and settings, login to the MiFi 2 Web Interface at http://my.mifi, then select Settings > Device Settings > Preferences.
On the MiFi 2 Web Interface To access Advanced, Hotspot, and Mobile Setting options, select the Settings tab on the Navigation panel on the MiFi 2 Web Interface Home page. The Settings page contains the following: •• Device Settings (See Device Settings on page 42.) •• Hotspot Settings (See Hotspot Settings on page 52.) •• Mobile Settings (See Mobile Settings on page 58.) •• Advanced Settings (See Advanced Settings on page 64.
Device Settings The Device Settings menu includes the following additional menu options. •• Preferences (See Preferences on page 43.) •• Web Interface Password (See Web Interface Password on page 47.) •• Backup and Restore (See Backup and Restore on page 49.
Preferences The Preferences section allows you to customize your MiFi device settings and preferences. The Preferences section displays the following: •• Device Preferences – allows you to set auto shutdown preferences and to enable Ethernet over USB. Select your shutdown preference from the Automatic Shutdown drop-down menu. Click Enable Ethernet over USB to enable. •• User Preferences – allows you to change date and time, temperature, distance and numeric format preferences.
Setting Device Preferences To set device preferences: ➊➊ Select the USB mode you want to use from the USB mode drop-down menu. ➋➋ Select the automatic shutdown time interval you want to use from the Automatic shutdown drop-down menu. If Turn off display is set to Never, Automatic shutdown is disabled. ➌➌ Select the time interval you want to use to turn off the display from the Turn off display drop-down menu. Choose from 30 seconds, 1 minute, 2 minutes, 5 minutes, or never. ➍➍ Click Save Changes.
Setting User Preferences To select the language, and set the date, time, distance and number format preferences: ➊➊ Select the language you want to use from the Language drop-down menu. You can choose between English and French. ➋➋ Select the date format you want to use from the Date format drop-down menu. You can choose between European (dd/mm/yyyy) and U.S. (mm/dd/yyyy) date formats.
➌➌ Select the time format you want to use from the Time drop-down menu. You can choose between 12 and 24 hour formats. ➍➍ Select the number format units you want to use from the Number format drop-down menu. ➎➎ Click Save Changes.
Web Interface Login The Web Interface Password section displays the following: •• Display Web Interface password – allows you to turn the MiFi 2 Web Interface Password display on the Connection Info page of the touchscreen ON or OFF. The default setting is ON. •• Change MiFi 2 Web Interface Password – allows you to change the Web Interface Password on your MiFi 2.
Changing the MiFi 2 Web Interface Password To change your current Web Interface Password: ➊➊ ➋➋ ➌➌ ➍➍ Enter your current Web Interface Password in the Enter current password field. Enter your new Web Interface Password in the Enter new password field. Enter your new Web Interface Password in the Confirm new password field. Click Save Changes to save the changes made to your Web Interface Password.
Backup and Restore The Backup and Restore section displays the following: •• Backup — allows you to save your device settings to your computer. •• Restore — allows you restore settings from a previously saved backup file. •• Restore to Factory Defaults — restores all settings and preferences to the factory default.
Backing Up Your MiFi 2 Settings To save your MiFi 2 settings to your computer: •• Enter your Web Interface Password in the Enter your MiFi Web Interface password field and click Back Up Now. Restoring Your MiFi 2 Settings To restore settings from a previously saved backup file on your computer: ➊➊ ➋➋ ➌➌ Enter your Web Interface Password in the Enter your MiFi Web Interface password field. Click Choose File to select a file to restore. Click Restore Now to restore the selected backup file.
Restoring Your MiFi 2 to Factory Defaults To restore all device settings to the original factory settings: •• Click Restore Factory Defaults.
Hotspot Settings The Hotspot Settings menu includes the following additional menu options. •• General (See General on page 53.) •• Advanced (See Advanced on page 56.
General The General section displays the following: •• Wi-Fi network name (SSID) — name of the network you are connected to. You can change the name to something more descriptive if you want; for example, if there are several MiFi devices in your area you might put your name in the network name; for example, "Sarah's MiFi". •• 802.11 mode — the type of wireless networking you are currently using. The available modes are: •• 802.11b +802.11g •• 802.11b only •• 802.11g only •• 802.11n only •• 802.11b+802.
Changing Your Network Name (SSID) and Settings Your MiFi 2 allows you to change the network name and Wi-Fi password. To change your network name and settings: ➊➊ ➋➋ Enter the new network name in the Wi-Fi network name (SSID) field. ➌➌ Select the desired security from the Wi-Fi Security drop-down menu. Select the 802.11 mode from the 802.11 mode drop-down menu. WEP 64 bit is the least secure but the most compatible with other systems.
➎➎ Select the maximum number of Wi-Fi connections (1 - 10) from the Maximum Wi-Fi connected devices drop-down menu. ➏➏ Click the Display the Wi-Fi password check box to display the Wi-Fi password (key) on the touchscreen. ➐➐ Click Save Changes. IMPORTANT You must write down the new network name and Wi-Fi password before you click Save Changes. Your wireless connection will be disabled at this point and you must reconnect with the new settings you just established.
Advanced The Advanced section displays the following: •• Broadcast Wi-Fi Network Name (SSID) — makes your MiFi 2 device SSID visible to other compatible Wi-Fi enabled devices. •• Wi-Fi Privacy Separation — prevents devices connected to your MiFi 2 from communicating with each other. •• WMM (Wi-Fi Multimedia) — allows you to give a higher priority to real time applications. •• Channel — allows you to select a specific communication channel, or to let the MiFi 2 automatically select a channel.
➎➎ To configure the Wi-Fi coverage area for your MiFi 2, select from the drop-down menu options. Select Low Power - longer battery life to limit the size of your Wi-Fi network and conserve battery life, or High Power - shorter battery life to maximize the size of your Wi-Fi network. ➏➏ Click Save Changes.
Mobile Settings The Mobile Settings menu includes the following menu options. •• Mobile (See Mobile on page 59.) •• APN (See APN on page 60.) •• Network Selection (See Network Selection on page 61.) •• Manual DNS (See Manual DNS on page 62.) •• SIM Lock (See SIM Lock on page 63.
Mobile The Mobile section displays the following: •• Cellular Data — turn off cellular data to prevent all internet traffic from using the mobile broadband connection. •• International Roaming — turn on to access the Internet when traveling internationally. •• Technology — select desired technology options. Choose from Automatic (LTE, 4G, 3G, 2G); 4G, 3G, 2G; LTE only; and 2G only. NOTE Additional data usage charges may apply.
APN Profiles This section is for enterprise use only. Changing default settings may adversely affect your Internet connection. The APN Profiles section displays the following: •• Active APN Profile — choose between Default or Custom. •• APN — enter a name for your Custom APN Profile in the APN field. To change your active APN profile: ➊➊ ➋➋ ➌➌ Select an available profile from the Active APN Profile drop-down menu.
Network Selection Your MiFi 2 automatically connects to the optimal mobile network available. In many cases you can also connect to a network manually if multiple networks are available. Manual network selection will not be available if there are no additional available networks.
Manual DNS The Manual DNS section displays the following: •• Enable Manual DNS — allows you to select a specific DNS address. •• DNS Address 1 — allows you to enter your primary DNS address. •• DNS Address 2 — allows you to enter a secondary DNS address if you have one. This field can also be left blank. To enable Manual DNS: ➊➊ ➋➋ ➌➌ Click the Enable Manual DNS check box. ➍➍ Click Save Changes. Enter the primary DNS address in the DNS Address 1 field.
SIM Lock The SIM Lock section displays the following: •• SIM Status — displays the current SIM status. •• Desired Action — allows you to select Enable PIN Lock from the drop-down menu. •• Enter current SIM PIN — allows you to enter your desired PIN. The SIM card in your MiFi device can be locked using a PIN. If the SIM card is locked, you must enter a PIN before connecting to the Internet. To lock your SIM card: ➊➊ ➋➋ ➌➌ ➍➍ Select Enable PIN Lock in the Desired Action drop-down menu.
Advanced Settings The Advanced Settings menu includes the following menu options: •• Firewall (See Firewall on page 65.) •• LAN (See LAN on page 66.) •• Port Filtering (See Port Filtering on page 67.
Firewall The Firewall section displays the following: •• VPN Passthrough – allows connected devices to establish a VPN tunnel to a remote server or device. To allow connected devices to establish a VPN tunnel to a remote server or device: •• Slide the ON/OFF button to ON.
LAN The LAN section displays the following: •• IP Address — the address that identifies the MiFi 2 on the network. •• Subnet Mask — the standard address for the MiFi 2 subnet. •• MAC Address — the physical address or hardware address of your MiFi device. •• Enable DHCP Server — allows the device to automatically assign a local IP address to a new device joining your network (such as a wireless printer or another computer).
Port Filtering Port Filtering allows you to enhance the security of your system by only allowing certain applications to reach the Internet. The Port Filtering section displays the following: •• Port Filtering — restricts internet traffic to specific applications. Slide the ON/OFF button to ON to turn Port Filtering on. •• Applications — select the check box next to one or more application (DNS, NNTP, SNMP, FPO, POP3, Telnet, HTTP, SMTP) to turn the particular application on.
To enable Port Filtering for custom applications: ➊➊ ➋➋ ➌➌ ➍➍ ➎➎ ➏➏ Click Add Custom Applications. Enter the desired name in the App Name field. Enter the appropriate values in the Begin Port and End Port fields. Select either TCP or UDP from the Protocol drop-down menu. Click the check mark to finish editing the application. Click Save Changes to save and apply the settings.
MiFi Media Center MiFi Media Center allows you to place movies, music and photos on a microSD card inserted in the MiFi 2 - up to 32 GB. Play them on connected devices using a web browser or on DLNA capable TVs or players. To enable the MiFi Media Center, tap the MiFi Media Center icon on the MiFi 2 touchscreen, or select MiFi Media Center on the Navigation panel on the MiFi 2 Web Interface.
On the MiFi 2 Web Interface To view and share your media files with connected devices, play your media files in your web browser, and access MiFi Media Center applications, select the MiFi Media Center tab on the Navigation panel on the MiFi 2 Web Interface Home page. The MiFi Media Center page contains the following. •• Status (See Status on page 71.) •• Media (See Media on page 73.
Status Turning on the MiFi Media Center makes the media content on the microSD card available to connected devices. To view and share your media files with other DLNA capable devices: ➊➊ Select the Status tab to display the MiFi Media Center Status page. Slide the ON/OFF button to ON to enable the MiFi Media Center and display MiFi Media Center status details and options.
➌➌ To rescan the contents on the microSD card, click Rescan Content. Click Confirm to begin the rescan. To clear your cache and ensure that you have the latest versions of stored files, click Clear Cache. Click Confirm to delete the cached files. ➎➎ To restart the MiFi Media Center Server, click Restart Server. Click Confirm to begin the restart.
Media The Media menu enables you to browse your media and displays these additional menu options. •• Photos (See Photos on page 74.) •• Videos (See Videos on page 75.) •• Music (See Music on page 76.
Photos The My Library drop-down menu allows you to browse and sort the photo files on the MiFi 2 microSD card using these options: •• Album — sorts photo files by album. •• All Photos — sorts all photo files. •• By Date — sorts photo files by date. •• By Folder — sorts photo files by folder.
Videos The My Library drop-down menu allows you to browse and sort the video files on the MiFi 2 microSD card using these options: •• All Videos — sorts all video files. •• By Date — sorts video files by date. •• By Folder —sorts video files by folder.
Music The My Library drop-down menu allows you to browse and sort the music files on the MiFi 2 microSD card using these options: •• Album — sorts music files by album. •• All Tracks — sorts music files by track. •• Artist — sorts music files by artist. •• Artist/Album — sorts music files by artist/album. •• By Folder — sorts music files by folder.
Messages The Messages page lists the SMS messages delivered to your MiFi 2 by your service provider. All messages are listed in order by date, with unread messages indicated in bold on a colored background. All messages are marked as read once they are displayed on this page. On the MiFi 2 Touchscreen ➊➊ Tap the Messages icon to display the Messages page. The number of unread messages appears at the top of the page.
On the MiFi 2 Web Interface Select the Messages tab on the Navigation panel on the MiFi 2 Web Interface Home page. •• Click Delete next to a message to delete only that message.
•• Click Delete All Messages to delete all messages listed.
File Sharing Your MiFi 2 includes a microSD card slot that allows you to store files and share them with connected devices. microSD cards are sold separately. The File Sharing page enables you to share files stored on the microSD card with other compatible devices, like your laptop and tablet, that are connected to the MiFi 2. Enable File Sharing Insert a microSD card. File sharing is not enabled by default.
Accessing Shared Files Instructions for Windows 7: ➊➊ Click the Windows Start button and select Computer. The microSD card appears under Networks. ➋➋ ➌➌ If the microSD card does not appear under Networks, go to Start and type in \\MiFi2. If prompted for a user name, enter guest. Do not enter a password. NOTE Instructions for other Windows versions may vary. Instructions for Mac: ➤➤ The microSD card will appear automatically under the ‘shared’ menu in the finder.
On the MiFi 2 Web Interface To access the File Sharing page, click File Sharing on the Navigation panel. The File Sharing page contains the following menu options: •• Settings (See Settings on page 83.) •• View Files (See View Files on page 84.) From this page you can enable file sharing and see how much free space you have available on the microSD card. You can also decide to protect your files with a password or make them available to everyone connected to your MiFi 2.
Settings The Settings section allows you to enable/disable File Sharing, check your microSD card status, and provides instructions for accessing shared files. The Settings section displays the following: •• File Sharing — slide the ON/OFF button to enable/disable File Sharing. •• microSD Card Status — displays microSD card availability and amount of unused storage. •• Accessing Shared Files — provides instructions for accessing files from Windows, Mac and Tablets.
View Files The View Files section allows you to view all files on the microSD card installed in the MiFi 2. To view or download and save files on the microSD: ➊➊ ➋➋ Click on the folder name to display all files in the folder. Click on the desired file to view an image of the file, or to download and save.
GPS The GPS page allows you to enable GPS and to enable GPS over Wi-Fi (NMEA). The GPS receiver on the MiFi 2 can determine your current location, often even indoors. On the MiFi 2 Touchscreen ➊➊ Tap the GPS icon ➋➋ To accept the GPS Privacy Agreement and enable GPS, slide the ON/OFF button to ON. ➌➌ Scroll to the lower part of the page to view all current GPS location details. to display the GPS page.
On the MiFi 2 Web Interface To access the GPS page, click GPS on the Navigation panel. The GPS page contains the following: •• Enable GPS (See Enable GPS on page 87.
Enable GPS To enable GPS and GPS over Wi-Fi: ➊➊ ➋➋ ➌➌ Slide the Enable GPS ON/OFF button to ON. Click the Enable GPS over Wi-Fi check box. Click Save Changes to activate and save your selections. NOTE - You must download and install the GPS Over Wi-Fi Drivers to create a virtual NEMA (GPS) port on your computer before you can use the GPS Over Wi-Fi feature.
To download GPS Over Wi-Fi Drivers: ➊➊ Click Download GPS Over Wi-Fi Drivers. A Help page displays a download overview and links to the available downloads. ➋➋ Click the appropriate link to download the driver to your computer.
Wi-Fi Protected Setup The Wi-Fi Protected Setup application allows you to set up WPS (Wi-Fi Protected Setup) on your MiFi 2 to easily connect to other WPS-enabled devices. On the MiFi 2 Touchscreen ➊➊ Tap the Wi-Fi Protected Setup icon ➋➋ To enable WPS, slide the ON/OFF button to ON. Wi-Fi must be restarted and existing connections may be briefly interrupted. ➌➌ To enable the WPS Push button method, tap WPS Push button method >. Find and push the WPS button on your connecting device.
➍➍ To enable the WPS PIN method, tap WPS PIN method >. Find the WPS PIN on your connecting device, then click Enter WPS PIN.
Customer Support The Customer Support page displays your wireless number and device model. On the MiFi 2 Touchscreen Tap the Customer Support icon to display the Customer Support page, and display your wireless number and your device name. For additional Customer Support options, contact your service provider.
On the MiFi 2 Web Interface To access the Customer Support page, click Customer Support on the Navigation panel. The Customer Support page contains the following: •• Your Wireless Number — displays your wireless number. •• Self Service Support — refers to the MiFi 2 User Guide.. •• Customer Support — refers you to your service provider for assistance. •• Advanced — takes you to the Advanced Support page where you can enter the code provided to you by your service provider and unlock your device.
About The About application allows you to view current status, device information, and software updates. On the MiFi 2 Touchscreen ➊➊ Tap the About icon ➋➋ Tap Current Status > to display the network , network status, technology, signal strength, MiFi media center, file sharing, and GPS status details. ➌➌ Tap Device Info > to display your wireless number, the device manufacturer, model number, IMEI, SIM#, and software version. to display the About page.
➎➎ Tap Software Update > to display the current software version, last update, and to Check for Updates.
On the MiFi 2 Web Interface To access the About page, click About on the Navigation panel. The About page contains the following. •• Current Status (See Current Status on page 96.) •• Device Info (See Device Info on page 98.) •• Diagnostics (See Diagnostics on page 99.) •• Logs (See Logs on page 101.) •• Software Update (See Software Update on page 95.
Current Status The Current Status section displays the following: •• Internet Status (See Internet Status on page 96.) •• Wi-Fi (See Wi-Fi on page 96.) •• Device (See (See Device on page 97.).) Internet Status •• Connection Status — displays the connection status for the Internet connection and indicates if an error condition exists. •• Network Name — network to which the MiFi 2 is currently connected. •• Technology — network technology used for the current connection.
Device •• microSD Card — indicates whether the microSD card is available. •• Total Space — indicates the size of the microSD card. •• Available Space — indicates how much free space is available on the microSD card. •• File Sharing — indicates if File Sharing is enabled or disabled. •• MiFi Media Center — indicates if the MiFi Media Center is enabled or disabled. •• GPS Status — shows the current status of the GPS receiver.
Device Info The Device Info section displays the following: •• Manufacturer — the manufacturer of the MiFi 2 device. •• Model — the official model name and number for the MiFi 2 device. •• MiFi 2 Software Version — the currently installed version of MiFi 2 software. •• MiFi OS Version — the currently installed version number for the OS (Operating System) and its components. •• Modem FW Version — the currently installed version of the firmware used to control the MiFi's 4G modem function.
Diagnostics The Diagnostics section displays the following: •• Modem (See Modem Status on page 97.) •• HSPA Status (See HSPA Status on page 100.) •• LTE Status (See 4G LTE Status on page 94.) NOTE - Diagnostics details are used only for troubleshooting and technical support.
Modem •• Phone number (MDN) — the wireless telephone number for the MiFi 2. This number changes if the SIM is changed. •• IMEI — the International Mobile Equipment Identity (IMEI) for this device. This number does not change when the SIM is changed. •• IMSI — the International Mobile Subscriber Identity (IMSI) is a unique identification associated with all GSM, UMTS and LTE mobile subscribers. It is stored in the SIM and changes if the SIM is changed.
Logs The Logs section displays the following: •• Enable logs — allows you to enable the logs as needed. •• Delete system log — deletes all existing log data. NOTE - Logs are used only for troubleshooting and not needed for normal operation. Click Save Changes to activate and save your selections.
Software Update The Software Update section displays the following: •• Current Software — displays the current version of software installed, last check for updates, and any updates available. If an update is available it is automatically downloaded and you will be prompted on the MiFi 2 touchscreen to install it. •• Last Update — displays the details of the last update installed. •• Update History — displays the details of all updates that have been downloaded and installed.
3 Troubleshooting Overview Common Problems and Solutions Using the Master Reset Button
Overview When properly set up, your MiFi 2 is a highly reliable product. •• Ensure that you are in the coverage area. •• Ensure you have an active subscription plan. •• Ensure the SIM card is correctly installed. •• Restarting your computer and your MiFi device can resolve many issues. •• Ensure the battery is fully charged. IMPORTANT Before contacting support, be sure to restart your computer and restart your device.
Common Problems and Solutions Before you read on, all of the steps mentioned here are given in more detailed form elsewhere in the user guide. When a reference is given, click the link to go to more detailed information. The following are some common problems and solutions. The MiFi 2 touchscreen status bar displays no service available. ➤➤ Ensure that you are in the coverage area. ➤➤ Ensure you have an active rate plan. ➤➤ Ensure the SIM card is correctly installed.
➍➍ Select the MiFi 2’s Wi-Fi network name. Windows: Click Connect. Mac: Connects automatically after you select the MiFi 2’s network name and enter the Wi-Fi password. When your computer is connected to your MiFi 2, the MiFi 2 touchscreen will display the message “Connected Devices: A device has connected to the MiFi 2.” The number of connected devices will also display on the status bar of the touchscreen My network does not appear in the wireless network list. ➤➤ Verify that the MiFi 2 is powered on.
How can I find out how many users are connected to my MiFi device? ➤➤ From the MiFi 2 touchscreen: •• Check the Connected Devices icon on the status bar at the top of the touchscreen. The number of connected devices displays to the right of the icon. You can also swipe the carousel to display the Connected Devices icon and the number of connected devices. Where can I find information about Internet connectivity and my Wi-Fi setup? ➤➤ Tap About > Current Status on the MiFi 2 touchscreen.
How do I check the available space on the microSD card? ➤➤ From the MiFi 2 touchscreen: •• Tap the File Sharing icon . The microSD storage information displays above the counter at the bottom of the page. ➤➤ From the MiFi 2 Web Interface: •• Select File Sharing > Settings. The microSD storage information displays under the microSD Card Status section. How do I turn off my MiFi device? 1. Press and hold the Power button until the Shut Down message displays. 2. Tap Yes.
Using the Master Reset Button Your MiFi 2 comes with a master reset button that allows you to return it to its factory default state. The master reset button is recessed in a hole on the back of the device. You need a paper clip or similar object to push the button. ➊➊ ➋➋ Make sure your MiFi 2 is powered on. ➌➌ Insert a paper clip into the hole and hold the button down for five (5) seconds. Locate the master reset button on the back of the device directly below the raised SIM card section.
Technical Support Customer Service Contact your service provider for assistance. When calling, you may be asked for the wireless number of your MiFi 2. Your MiFi 2’s wireless Customer Support, or on the MiFi 2 Web number can be found on the device by tapping Interface by going to Customer Support.
4 Product Specifications and Regulatory Information Product Specifications Regulatory Safety Hazards Proper Battery Use and Disposal Limited Warranty and Liability
Product Specifications General Name: Model: Approvals: Weight: Dimensions: Wireless Network: Wireless Network - Wi-Fi Mode: Default SSID: Battery: - Size: - Time Required to Full Charge: - Life: Chipset: Interface Type: microSD/SDHC: MiFi® 2 Intelligent Mobile Hotspot by Novatel Wireless MiFi 5792 FCC, PTCRB, DLNA, RoHS, WEEE 120 g (4.26 oz) 102.9 x 73.1 x 8.6 mm (4.05 x 2.88 x 0.34 in) LTE, HSPA+, EDGE, GPRS 802.
Regulatory Federal Communications Commission Notice (FCC – United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Safety Hazards Do not operate your MiFi 2 device in an environment that may be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off your MiFi 2 device (or the host device and remove the modem from the USB port) when instructed to do so, or when you suspect that it may cause interference or danger.
Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.
Proper Battery Use and Disposal CAUTION! Never dispose of batteries in a fire because they might explode: WARNING! In the event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. • Seek medical advice immediately if a battery has been swallowed. Contact your local recycling center for proper battery disposal.
Limited Warranty and Liability Novatel Wireless, Inc. warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
5 Glossary Glossary
Glossary ●● 802.11 (b, g, n) — A set of WLAN communication standards in the 2.4, 3.6 and 5 GHz frequency bands. ●● Access Point — A device that allows wireless communication devices to connect to a wireless network using a standard such as Wi-Fi. ●● APN — Access Point Name. The APN is an alphanumeric string that identifies the particular network service that is being accessed. These are used by GPRS and UMTS networks. ●● bps — bits per second. The rate of data flow.
●● ICCID — Integrated Circuit Card Identification. A serial number stored in and engraved or printed on a SIM card that internationally identifies the card. ●● IMEI — International Mobile Equipment Identity. Used in GSM networks to identify the device. It is usually printed on the device and can often be retrieved using a USSD code. ●● IMSI — International Mobile Subscriber Identity. Used in GSM networks to identify the subscriber Usually embedded in the SIM. ●● IP — Internet Protocol.
●● NNTP — Network News Transfer Protocol. An Internet application protocol for reading and posting Usenet (newsgroup) articles. ●● Port — A virtual data connection used by programs to exchange data. It is the endpoint in a logical connection. The port is specified by the port number. ●● Port Forwarding — A process that allows remote devices to connect to a specific computer within a private LAN. ●● Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a TCP/IP host.
●● VPN — Virtual Private Network. A secure private network that runs over the public Internet. Commonly used to connect to an office network from elsewhere. ●● VPN Passthrough — A feature that allows a client to connect to a VPN server. ●● WAN — Wide Area Network. A public network that extends beyond architectural, geographical, or political boundaries (unlike a LAN, which is usually a private network located within a room, building, or other limited area). ●● WEP — Wired Equivalent Privacy.
