Warranty Information

156 Industrial Drive, Bradford, VT 05033 │ 802 222 9282 tel │ 802 222 9285 fax │ c o p e l a n d f u r n I t u r e . c o m
We at Copeland Furniture stand behind the integrity and workmanship of our products. Should your Copeland
Furniture product fail structurally at any time during the warranty period outlined below, because of workmanship or
material defects, Copeland Furniture will either repair or replace said product, or provide replacement parts, at our
discretion. If we determine that the issue in question is covered by the warranty, but that repair is impractical, we will
offer to replace the product with the nearest comparable product from current production. The cost of shipping to and
from the Factory is not covered by this warranty unless expressly arranged by Copeland Furniture.
The warranty period begins the date you receive the product in your home. To make a warranty claim, you must
submit the original sales receipt along with clear, digital photos of the relevant defect(s) to the authorized Copeland
Furniture dealer from whom you purchased your furniture. If it is impossible to notify that dealer you may contact us at
[e-mail].
Only the original owner of the item with proof of purchase and photographic evidence of manufacturing defect(s) may
submit a warranty claim.
After notification it may be necessary for Copeland Furniture or its authorized dealer to arrange for an inspection of
your furniture to determine whether or not a manufacturing defect exists. We may also ask for additional photos so as
to better understand the scale, detail or location of the issue.
WARRANTY TERMS
Wood Furniture
Copeland Furniture warrants its products (excluding dining chairs and upholstered elements) to be free from defects
in material and workmanship under normal use for the lifetime of the original purchaser. Please note that seasonal
wood movement of solid wood products including minor bowing cupping and dimensional changes are normal and
are not considered warranty issues.
Dining Chairs
Copeland Furniture warrants its dining chairs (excluding fabric or leather coverings which are covered separately) to
be free from defects in material and workmanship under normal use for a period of five years from the time you
receive the product in your home.
Upholstered Elements
Fabric, leather coverings and internal foam on all Copeland Furniture upholstered elements (dining chair seats,
upholstered headboard panels, bench seats, etc.) are warranted for a period of one year against defective material
or workmanship as well as unusual wear resulting from normal residential use and care. This warranty does not cover
wear, fading, shrinkage, or stretching, which can occur with the normal use of most fabrics. If you choose to have
fabric protection or other chemical treatments applied to your purchase, most have their own warranty, which will
replace and void this warranty. Fabric damage or failure due to aforesaid chemical treatments, heavy soiling, or
improper cleaning are not covered. Non-standard coverings provided by the consumer or dealer (COM) are not
covered under the terms of this warranty.
Finishes
The limited warranty on Copeland Furniture finishes is five years from the time you receive the product in your home.
Finishes are not warrantied against prolonged exposure to moisture, extreme temperatures, or color changes due to
exposure to sunlight or scratches and abrasions.
Mechanical Devices
The limited warranty on mechanical devices such as ball bearing drawer glides and dining table extension
mechanisms is five years from the date you receive the product in your home.