User's Manual

Cooper ThinkEssential User’s Manual
Page 14 of 16
• To join a network, or to receive a network update, the USB stick must be within a
few feet of the controller adding it to the network or sending the update.
Problem:
• I joined a network instead of adding another controller to my network. Now,
neither the software nor the controller can control anything.
Solution:
• You have accidentally overwritten your Primary Controller with a blank network.
Reset both controllers and all devices in your network, and set up your network
again.
Problem:
• I cannot control a device in my network, or am experiencing intermittent device
failures or sluggishness controlling my devices.
Solution:
• Check to make sure that there is power supplied to the device.
• For plug-in modules, ensure that the outlet is not a switched outlet, or that the
outlet is switched on.
• For devices with no neutral connection (such as dimmers), ensure that the
attached load (such as a light bulb) is not burned out.
• For best performance, attach the USB stick to the USB extension cable included
in this package. Then, place the USB stick in an open area away from walls or
other dense materials or metal.
Problem:
• I moved a device, and now I cannot control it.
Solution:
• Remove the device from your network, and then add it while it is powered in its
new location.
Problem:
• I am setting up a scene, but the software will not let me add a particular device
to the scene.
Solution: