User Manual

8 TROUBLESHOOTING
Troubleshooting
In the event of a possible malfunction, your CookTek Souper™ will beep and display an error code on the
alphanumeric display. Please consult the following table when encountering an error code. To reset error
conditions, press the POWER icon, or unplug the unit.
If any of the below errors persist after attempting the recommended “resolution,” call 1-800-908-8726.
Code Error Cause Code Resolution
1 Broken bottom temperature sensor E--1 Service required.
2 Broken heatsink temperature sensor E--2 Service required.
3 Input line current (instantaneous
rms) >10A (240V) or 13A (120V)
E--3 Remove power from the unit and allow it to cool
completely. Replace the tureen.
6 High line voltage (>264V)
E--6
May result from power grid fluctuation and should
disappear once voltage returns to the normal level.
7 Low line voltage (<85V) E--7 May result from power grid fluctuation and should
disappear once voltage returns to the normal level.
8 Zero cross frequency out of range
(30-80Hz)
E--8 Turn unit off, then on. Plug unit into outlet on
different circuit breaker.
13 Dry tureen E--13 Remove the dry tureen or press the POWER icon.
16 Communication error E--16 Reset power by pressing the POWER icon.