DHG535 digital ⎢ BROADBAND DATA & VOICE GATEWAY
Important Information CAUTION CAUTION Disconnect power before To ensure reliable operation and to prevent servicing. overheating, provide adequate ventilation for this modem and keep it away from heat sources. Do not locate near heat registers or other This device is intended for heat-producing equipment. Provide for free air indoor operation only. flow around the EMTA and its power supply. Telephone jacks Line 1 and Line 2 must not be connected to outside wiring.
If you purchased this product at a retail outlet, please read the following: Product Information Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. The numbers are located on the back of the product. Model No.
Chapter 1: Connections and Setup Introduction ............................................................................................................................ 1 EMTA Features .................................................................................................................. 1 What’s on the CD-ROM ..................................................................................................... 2 Computer Requirements..............................................................
Activating the EMTA .............................................................................................................. 24 Chapter 2: Advcanced Information Accessing the Internet ........................................................................................................... 25 Basic Status Web Page Group ................................................................................................. 26 Basic LAN ........................................................................
Chapter 1: Connections and Setup Introduction EMTA Features z CableLabs DOCSIS 1.0/1.1/2.0 and PacketCable 1.0/1.1 Standard Compliant z Support Multiple Provisioning Mode z Support PacketCable NCS 1.0 MGCP1.
Chapter 1: Connections and Setup What’s on the CD-ROM Insert the EMTA CD-ROM into your CD-ROM drive to view troubleshooting tips, the internal diagnostics, and other valuable information. Note: You might need to use the CD-ROM to install the USB driver if you are connecting via the USB port.
Chapter 1: Connections and Setup Computer Requirements For the best possible performance from your EMTA, your personal computer must meet the following minimum system requirements (note that the minimum requirements may vary by cable companies): IBM PC COMPATIBLE MACINTOSH** CPU Pentium preferred PowerPC or higher System RAM 16MB (32MB preferred) 24MB (32MB preferred) Operating System Windows* NT/2000/Me/XP, Mac OS** 7.6.
Chapter 1: Connections and Setup Wall Mounting The number of the screw: 2 pcs Direction for wall mounting: LED panel upward. Dimension for the screw: TBD There are 4 slots on the underside of the EMTA that can be used for wall mounting. Note: When wall mounting the unit, ensure that it is within reach of the power outlet. You will need 2 suitable screws which screw diameter would be 4.4 mm to wall mount the Cable Modem or the Battery Pack.
Chapter 1: Connections and Setup Overview Front Panel The following illustration shows the front panel: The LEDs on the front panel are described in the table below (from left to right): DHG535 Boot-up Operation Power ON ON ON ON ON DOCSIS Start-up Operation MTA initialization ON ON ON ON ON ON ON ON CPE Operation ON AC Good Battery Good AC Good Battery Low AC Good Battery Bad ON ON ON ON ON ON ON ON ON ON ON ON Internet US Online ON ON 0.
Chapter 1: Connections and Setup DHG535 Power DS Internet US Online Link ON FLASH ON FLASH ON FLASH ON FLASH AC Fail Battery Good FLASH OFF AC Fail Battery Low AC Fail Battery Bad SW Download Operation 6 Tel 1 Tel 2 Battery OFF < All LEDs may be unlit due to lack of battery power> ON FLASH FLASH ON X X X Description Both Lines On-Hook Tel1 Off-hook, Tel2 On-hook OFF Tel1 On-hook, Tel2 Off-hook Both Lines Off-Hook Both Lines On-Hook Tel1 Off-hook, Tel2 On-hook FLASH Tel1 On-hook, Tel2 O
Chapter 1: Connections and Setup Rear Panel Connector Description 15VDC Power connector REBOOT EMTA Reset EMTA TEL 1/2 and TEL 2 RJ-11 Phone set connector ETHERNET Ethernet 10/100BaseT RJ-45 connector USB USB Connector CABLE F-Connector Installing the Battery This section provides information on installing batteries into the EMTA. Follow the steps below: 1. Ensure the power cord is unplugged. 2. Remove the battery cover on the rear panel. There are two battery compartments.
Chapter 1: Connections and Setup 3. Insert the battery into one of the rear battery compartments, as shown below. 4. Reattach the battery cover. 5. Plug the power cord into an AC-recepticle that is always ON (non-switchable). It’s best to secure the plug to the wall plate using an extended wall plate screw. The battery will fully charge within 4 hours.
Chapter 1: Connections and Setup Relationship among the Devices This illustration shows a cable company that offers DOCSIS- and PacketCable-compliant voice/data services. What the EMTA Does The EMTA provides high-speed Internet access as well as cost-effective, toll-quality telephone voice and fax/modem services over residential, commercial, and education subscribers on public and private networks via an existing CATV infrastructure.
Chapter 1: Connections and Setup The Internet/Telephony Service Provider (ISP/TSP): Your cable company provides you access to an Internet Service Provider (ISP) and Telephony Service Provider (TSP). The ISP is your EMTA to the Internet and provides you with a pipeline to access Internet content on the World Wide Web (WWW). The TSP provides you with telephony access to other modems or other telephony services over the Public Switched Telephone Network (PSTN).
Chapter 1: Connections and Setup Please verify the following with the cable company The cable service to your home supports Euro-DOCSIS or DOCSIS compliant two-way modem access. Your internet account has been set up. (The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available.) You have a cable outlet near your PC and it is ready for Cable Modem service. Note: It is important to supply power to the modem at all times.
Chapter 1: Connections and Setup Connecting the EMTA to a Single Computer This section of the manual explains how to connect your EMTA to the USB or Ethernet port on your computer and install the necessary software. Please refer to Figure 1 to help you connect your Digital Cable Modem for the best possible connection. Attaching the Cable TV Wire to the EMTA 1. Locate the Cable TV wire. You may find it one of three ways: a. Connected directly to a TV, a Cable TV converter box, or VCR.
Chapter 1: Connections and Setup Important Connection Information The EMTA supports Ethernet and USB connections simultaneously. Below are important points to remember before you connect the EMTA. For USB connections, follow the instructions on this page. For Ethernet connections, go to page 21. For telephone and fax connections, go to page 23. USB Connection to One Computer Note: Only use the power supply provided with this unit. Using other power supplies may damage the unit. Fig.
Chapter 1: Connections and Setup If you received an Installation/Quick Start kit with the purchase of your modem, you should use the software provided in that kit. If not, the EMTA CD included with your modem contains the drivers and other information you need to install your EMTA. USB Connection If you do not want to use the CD-ROM, follow instructions 1 through 5 to connect the EMTA to the USB port on your computer. Instructions must be followed in the order they appear. 1.
Chapter 1: Connections and Setup Using Windows 2000 for USB Connection Follow steps 6 through 14 if you have a Windows 2000 operating system: 6. When the “Found New Hardware Wizard” appears, click “Next” to initiate the search for drivers for your USB device. Note: If Windows 2000 does not recognize the presence of the EMTA, your BIOS settings may not permit USB and/or Plug-and-Play devices. Please contact the customer service department of the computer company. 7.
Chapter 1: Connections and Setup 8. Choose ONLY the “CD-ROM drives” option and click “Next”. 9. The search should find the driver for the “Thomson USB CDC Devices”. Confirm that this is the case, and click “Next” to continue and proceed to step 11; otherwise, see step 10. Important: Do NOT continue if the search finds “USB Composite Device” driver. Proceed to step 10. 10. Follow these instructions ONLY if the driver found was NOT the “Thomson USB CDC Devices.” A.
Chapter 1: Connections and Setup 11. Windows should now prompt you to install the “Thomson USB CDC Devices”. Click “Next” to install the driver. At this point your PC needs to copy Windows 2000 specific files. If these files are not located on your hard drive, you may need to insert your Windows 2000 installation media (i.e., Windows 2000 CD-ROM), but first remove the EMTA CD-ROM. 12. After the Windows specific files are copied, you may be asked for another USB driver file named “NETRCACM.
Chapter 1: Connections and Setup Using Windows Me for USB Connection Follow steps 6 through 9 if you have a Windows Me operating system: 6. Windows Me will briefly display the “Found New Hardware Wizard,” and automatically proceed to the “Add New Hardware Wizard”. Choose the “Automatic search for a better driver (Recommended)” option, and click “Next.” Note: If Windows Me does not recognize the presence of the EMTA, i.e.
Chapter 1: Connections and Setup Using Windows XP for USB Connection Follow steps 6 through 9 if you have a Windows XP operating system: 6. Windows XP will display the “Welcome to the Found New Hardware Wizard” window, and ask whether you would like the Windows to connect to Windows Update to search for software, Choose “No, not this time” and click “Next”. 7. The “Found New Hardware Wizard” will then display the device name and ask you to insert the installation CD-ROM that came with the unit.
Chapter 1: Connections and Setup 8. Select “Search Removable Media (floppy, CD-ROM…)” and click on “Next”, then your computer will install the drivers for the “RCA or Thomson Digital Cable Modem”. 9. When the “Completing the Found New Hardware Wizard” window appears, click “Finish” to complete the process. 10. The EMTA installation is now complete. To validate a proper installation, perform the following instructions: A. Click on the “Start” icon in the lower left-hand corner of your screen. B.
Chapter 1: Connections and Setup Ethernet Connection to One Computer Make the connections to the modem in the following sequence: 1. Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the CABLE jack on the EMTA. 2. Connect the plug from the AC power supply into the POWER AC ADAPTER jack on the EMTA, and plug the power supply into an AC outlet. 3.
Chapter 1: Connections and Setup Connecting More Than Two Computers to the EMTA If you need to connect more than two computers or if you need to connect two computers, but USB is not available, you’ll need the following additional equipment: Crossover-wired, or “null,” category 5 Ethernet cable for the EMTA to be connected to the hub 10BaseT or 100BaseT Hub or Switch Straight through, or standard, category 5 Ethernet cable (one for each computer to be connected) If you have a hub with an uplink
Chapter 1: Connections and Setup Telephone or Fax Connection When properly connected, most telephony devices can be used with the EMTA just as with conventional telephone service. To make a normal telephone call, pick up the handset; listen for a dial tone, then dial the desired number. For services such as call waiting, use the hook switch (or FLASH button) to change calls. The following procedures describe some of the possible connection schemes for using telephony devices with the EMTA. 1.
Chapter 1: Connections and Setup Activating the EMTA After installing the EMTA and turn it on for the first time (and each time the modem is reconnected to the power), it goes through several steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem. Note: All indicators flash once before the initialization sequence. If all of the lights are flashing sequentially, it means the EMTA is automatically updating its system software.
Chapter 2: Advanced Information To make sure that you can access the Internet successfully, please check the following first. 1. Make sure the connection (through Ethernet or USB) between the EMTA and your computer is OK. 2. Make sure the TCP/IP protocol is set properly. 3. Subscribe to a Cable Company. Accessing the Internet Once your host PC is properly configured; please proceed as follows: 1. Start your web browser and type the private IP address of the EMTA on the URL field: 192.168.100.1. 2.
Chapter 2: Advanced Information Basic Status Web Page Group Basic LAN The screen will be shown as below. This page displays the RF parameters, the status of the EMTA, and the interface parameters. You can choose any interface, such as LAN, CABLE, USB, or MTA, from the drop down list to see the parameters for it.
Chapter 2: Advanced Information Hardware Info This page offers the hardware info for this device, containing the system information, MTA serial number, firmware name and build time, and so on. Illustrations contained in this document are for representation only.
Chapter 2: Advanced Information Event Log This page records the event log for DOCSIS, PacketCable, and NCS Audit. You can clear the logs by pressing the “Clear Log” button.
Chapter 2: Advanced Information CM State You can find the cable modem state on this page. Illustrations contained in this document are for representation only.
Chapter 2: Advanced Information 30
Chapter 3: Additional Information Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data and voice service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access. Q. How do I get the system installed? A. Professional installation from your cable provider is strongly recommended.
Chapter 3: Additional Information General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. z Check all of the connections to your EMTA. z Your Ethernet card or USB port may not be working. Check each product’s documentation for more information. z The Network Properties of your operating system may not be installed correctly or the settings may be incorrect. Check with your ISP or cable company.
Chapter 3: Additional Information connector you are using by connecting a television to it. If your cable outlet is “dead”, call your Cable Company. z Verify that the Cable Modem service is DOCSIS-compliant and PacketCable-compliant by calling your cable provider. I don’t hear a dial tone when I use a telephone. z Telephone service is not activated. If the rightmost light on the EMTA stays on while others flash, check with your TSP or cable company.
Chapter 3: Additional Information FCC Declaration of Conformity and Industry Canada Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Trade Name: RCA Model: DHG535 Equipment Classification: Computing Device Accessory Responsible Party: Thomson Inc. 10330 N.
Chapter 3: Additional Information Service Information If you purchased or leased your EMTA directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company. If you purchased your EMTA from a retailer, see the enclosed warranty card.
Chapter 3: Additional Information Glossary 10BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10” indicates speed (10 Mbps), “Base” refers to baseband technology, and “T” means twisted pair cable. Authentication - The process of verifying the identity of an entity on a network. DHCP(Dynamic Host Control Protocol) – A protocol which allows a server to dynamically assign IP addresses to workstations on the fly.
Chapter 3: Additional Information and a conventional telephone service provider’s equipment. These wiring connections are normally housed in a small plastic box located on an outer wall of the house. It is the legal demarcation between the subscriber’s property and the service provider’s property.
Chapter 3: Additional Information Please do not send any products to the Indianapolis address listed in this manual or on the carton. This will only add delays in service for your product. Thomson Inc. 10330 North Meridian Street Indianapolis, IN 46290 © 2005 Thomson Inc.
