Owner`s manual

nanoFlash FAQs
10-Apr-10 ©Convergent Design, Inc. Page 35 of 42
Firmware version 1.0.64 is a mandatory update. You cannot rollback from version
1.0.64, however, all future versions will support rollback and you can skip from version
to version (without updating the intermediate versions).
156. What happens if I lose power during a firmware update?
Firmware version 1.0.64 adds a “golden image” to the internal program memory in the
nanoFlash. So, if the power is removed during update, you do not need to send the box
back to Convergent Design for repair, just merely rerun the update.
157. Will I be notified of firmware updates?
If you register your unit after purchase (send an e-mail to support@convergent-
design.com), then you will automatically receive an e-mail when new firmware is posted
to our website.
158. Where is nanoFlash manufactured?
The nanoFlash is manufactured and assembled in Colorado (USA).
159. What’s included in the shipping package?
The nanoFlash, a 110/220V universal power supply, USB CompactFlash card reader,
and DVD are included.
160. How long is the warranty?
24-Months limited warranty.
161. Where or how can I buy the nanoFlash?
Check the Buy or Rent Tab at: http://www.convergent-design.com/
162. How can I reach Sales and Support at Convergent Design?
Sales: ++803-278-0941 (preferred) North Augusta, South Carolina, USA
or ++719-930-1376 North Augusta, South Carolina, USA
Support: ++720-221-3861 Colorado Springs, Colorado, USA
[e-mail]
Main Office: ++720-221-3861 Colorado Springs, Colorado, USA
[e-mail] or [e-mail]
163. Do you have a forum for user discussion?
http://www.dvinfo.net/forum/convergent-design-nanoflash/ and
http://forums.creativecow.net/convergentdesign
164. Is the nanoFlash field-ready and field-proven?
Absolutely! nanoFlash has been used in the hot-humid jungles of Papua New Guinea,
where tape-based systems have failed. The nanoFlash has flown in a helium balloon up
to 90,000 feet with an outside temperature of -70 degrees C. Two nanoFlashes were
taken in an underwater 3-D shoot down to 450 feet below sea level. The nanoFlash was
even flown in a F22 Raptor with forces exceeding 12gs.