User's Manual
Table Of Contents
- Version 1.0
- 3.1 Product Package
- 3.1.1 Basic Package Content
- 3.1.2 Product Specifications
- 4 Hardware Installation
- 5 Software Installation
- 5.1 Software Content of Shipment Package
- 5.2 PC Side Prerequisites
- 5.3 PC Side Libraries and API Document
- 5.4 Default Ex-Factory IP Settings
- 5.5 Changing IP Addresses
- 5.5.1 "Netfinder" Program Method
- 5.5.1.1 Hardware Setup
- 5.5.1.2 Software Setup
- 5.5.1.3 Search CS203 Board
- 5.5.1.4 Assign CS203 IP, Server IP and TCP Timeout
- 5.5.2 "CS203 GPIO" Program Method
- 5.6 Status Verification
- 5.7 Exception Situations
- 5.8 Finding a "Lost" CS203
- 6 Demo Applications
- 7 Middleware Connectivity
- 8 Software Upgrade
- 9 Regulatory Information
- Appendix A. RFID Basics
- Appendix B. Operation Profiles
- Appendix C. RF channels
- Appendix D. FAQ
- Appendix E. Common Mistakes
- Appendix D. Technical Support
CSL CS203ETHER-2 EPC CLASS 1 GEN 2 RFID INTEGRATED READER USER'S MANUAL, VERSION 1.0
Copyright © Convergence Systems Limited, All Rights Reserved
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Appendix D. Technical Support
System integrators setting up the CSL CS203 Integrated Reader may encounter some problems.
To quickly solve that, they are welcome to send the symptoms and configuration files back to
techsupport@convergence.com.hk for support. Please send the following:
1) CS203 Factory Serial Number - best to take a photo of the label at the back of the
reader and send the photo to CSL technical support team
2) Final firmware versions of reader
3) Final library version on PC side
4) Brief description of problems
5) Screen capture of problems or error messages on PC with time
6) Screen capture of command window doing "netstat -na" command
7) Screen capture of command window doing "ipconfig" command
8) Screen capture of Windows Task Manager "Processes" window
9) Screen capture of Windows Task Manager "Applications" window
10) Screen capture of Windows Task Manager "Performance" window
11) Photos of the overall site (if that can be released)
Send the above sets of data to techsupport@convergence.com.hk