Product Manual

©2011 ConvaTec Inc.
AP-011960-US Issued: December 2011
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Our WOC nurses can provide samples to
patients, answer questions regarding
product application, address concerns with
Medicare guidelines and can help patients
order ostomy supplies and connect them
with a retailer.
Offering Patients and
Healthcare Professionals
Live Support.
Valuable services also include:
q Multi-language support line
q ConvaTec Ostomy Access Program
®
for
patients unable to afford their ostomy supplies
q Warm transfers to our friends at ostomysecrets
®
,
where all of the employees are also ostomates
q A personal connection to our Great Comebacks
®
Family
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The Customer Interaction Center is available by calling
1-800-422-8811
Monday – Friday 8:30 am – 7:00 pm, EST
please reference promo code 8599
or by emailing CIC@convatec.com,
in which case a response will be provided within 48 hours.