Instruction Manual

Smart DC Controller Troubleshooting
6-22 SwingSmart DC Installation and Reference Manual Revision E
ERROR 4 MASTER-SLAVE COM
The Smart DC Controller has detected a communication error in the communication link between master and slave in a dual gate installation.
Several possible causes: - Master/Slave communication cable has not been installed correctly. See Chapter 5. - Master/Slave not configured properly through the Installer Menu. - Operator not properly earth grounded. - Master/Slave communication cable installed in same conduit as high-voltage AC power. - One operator does not have power applied to it. One operator may have a different software version.
1. Correct communication cable. 2. Verify that each operator is configured properly through the Installer Menu. One operator must be set as Master and the other operator must be set as Slave. 3. Install ground rod per NEC/NFPA standard. 4. Install separate conduit for communication cables.
5. Ensure AC power is present at both operators and both power switches are in the ON position. 6. Check the software version currently loaded in the operator by pressing RESET. Make sure both operators are running the same software version.
ERROR 5 No display
The display provides no indication of this error, but it can appear in the START log and means that the Smart DC Controller has detected a serious internal error.
Internal software /hardware error. Report any instance of this error to HySecurity Engineering.
1. Turn both switches off to reset software. 2. Update to latest software version using START. 3. Replace Smart DC Controller.
ERROR 6 Not used in SwingSmart. ERROR 7 MENU CHECKSUM
Software issue exists that may require factory reset.
Corrupt software or data.
Call HySecurity Technical Support for assistance.
ERROR 8 RPM SENSOR
Not used in SwingSmart.
ERROR 9 BATTERY DISCONNE
The Smart DC Controller detected there is no battery connected.
The batteries are disconnected, or a wiring fault exists. SwingSmart operators ship with a wire disconnected to prevent battery drain.
1.
Ensure the red wire in the upper left corner of
the electrical box is connected to the switch.
2. Correct any issues with battery wiring. 3. Check the 30 amp fuse on the circuit board.
ERROR 10 SLOWDOWN SWITCH
Not used in SwingSmart.
Table 6-1. Smart DC Controller - Troubleshooting
Display Description
Possible Causes Solutions
Condition Alert, Error or Fault