Instruction Manual
Smart DC Controller Troubleshooting
6-20 SwingSmart DC Installation and Reference Manual Revision E
ALERT 13
STIFF GATE
The Smart DC Controller has
detected a gate that, over time, has
taken more power to move than it
used to.
Caused by degrading gate hardware. This alert appears in
the history log. It does not have any effect with regard to
opening or closing the gate.
Check and correct gate hardware as required.
ALERT 14
STUCK GATE
The Smart DC Controller has
detected that it cannot move the gate
at all.
Caused by broken gate hardware or ice/snow buildup. Check and correct gate hardware as required.
ALERT 15
NO PICKLE
Not used in SwingSmart.
ALERT 16
COM BUS ERROR
The Smart DC Controller has
detected an internal
communications error.
Several possible causes:
- Excessive electrical noise.
- Lack of earth grounding.
- Internal problem on Smart DC Controller.
1. Determine and remedy the source of
electrical noise.
2. Install a ground rod. Refer to Chapter 1.
3. Replace the Smart DC Controller.
ALERT 17
BAD COIN BATTERY
The small battery on the Smart DC
Controller is loose or needs
replacing.
The coin battery is loose or dead. 1. Verify that the battery is properly seated.
2. Replace coin battery.
3. Restore power.
4. Press RESET button.
ALERT 18
CHANGE BATTERY
The Smart DC Controller has
detected that the 24VDC UPS
batteries need to be replaced.
Batteries are not taking a charge properly. The buzzer will chirp every minute until the
UPS batteries are replaced.
ALERT 19
FALSE SLOWDOWN
Not used in SwingSmart.
ALERT 20
LI BLOCK OPEN
Not used in SwingSmart.
ALERT 21 Not used in SwingSmart.
ALERT 22
INTLOCK FAILURE
Interlock/Sequential Gate
communication lost
Appears when the RS-485 communication connection is
lost for more than 5s between interlocked (dual gate) or
sequenced gate operators.
1. Check cable connections and wiring. Make
sure both operators are working properly and
have the same current and up-to-date software
versions. The alert auto clears when
communication between the two operators is
restored.
2. If the operator on site is a solo gate operator
and the display code ALERT 22 appears, access
the Installer Menu. Verify the Installer Menu
items: DG (Dual Gate) and SG (Sequential
Gate) are both set to zero.
Table 6-1. Smart DC Controller - Troubleshooting
Display Description
Possible Causes Solutions
Condition Alert, Error or Fault