Owner manual

www.hysecurity.com Troubleshooting D0536 Rev. B 5-5
Table 3: Troubleshooting Codes
Alert/Fault/Error
Display
Type Buzzer Possible Cause Suggested Corrective Action
BADCOINBATTERY ALERT17 3 chirps
at initial
power up
The small battery on the SDC is loose or
needsreplacing.
1.Verify that the battery is properly
seated.
2.Replacecoinbattery.
3.Restorepower.
4.PressRESETbutton.
CHANGEBATTERY ALERT18 1 chirp a
minute
Batteriesarenottakingachargeproperly.
TheSDChasdetectedthatthe24VDCUPS
batteriesneedtobereplaced.
Replacethebatteries.(Thebuzzer
willchirpeveryminuteuntiltheUPS
batteriesarereplaced.)
INTLOCKFAILURE ALERT22 2 chirps/s
every 15
seconds
Interlock/SequencedGatecommunication
lost.AppearswhentheRS-485commu-
nication connection is lost for more than
15sbetweeninterlocked(dualgate)or
sequencedgateoperators.
1.Checkcableconnectionsandwir-
ing.Makesurebothoperatorsare
workingproperlyandhavethesame
current and up-to-date software ver-
sions.Thealertautomaticallyclears
when communication between the
twooperatorsisrestored.
2.Verifyoperatorsarecongured
correctly.Forexample,ifthe
operator on site is a solo gate
operator and the display code
ALERT22appears,accessthe
InstallerMenu.VerifytheInstaller
Menu items: DG (Dual Gate) and SG
(Sequenced Gate) are both set to
zero.Ifgatesareinterlocked,make
sure the DG and SG settings are
correct.
EXTRELAYFAULT ALERT24 2 chirps/s
every 15
seconds
Theextendedrelaymoduleisnotbeing
recognized.Alertnotedindiagnosticlog.
Checkthewiring:
1.Makesuretheslideswitchonthe
sideoftheextendedrelaymoduleis
setat“Normal.”
2.(Y)Data+isconnectedto“A”
DUALGATE.
3.(G)DATA-isconnectedtoDUAL
GATE.
4.(R)+Vsisconnectedto12VDCor
24VDC.
5.(B)Gnd10isattachedtoCOM
(ground).
MOTORRUNTIME FAULT1 1 chirp
every 15s
The Smart DC Controller has detected
themotorisonlongerthanthemaximum
runtimeselected.Shouldnotoccurin
StrongArmParkDC.
Possiblecauses:
• Brokendrivebelt
• Taper clamp slipping (SwingSmart)
1.Checkandreplacedrivebelt.
2.IncreaseMaxRunTimerinthe
InstallerMenu.
PHOTOEYE FAULT2 2 chirps/s
once per
minute
Thephotoeyeismissingornotworking.
This fault can only occur if the supervised
photo eye function is enabled in the
InstallerMenu.
Correctmalfunctioningphotoeye.