Installation Guide

7
Troubleshooting
Boot up time
When the device is booting up, it may take 30 seconds or longer
before the Green LED turns on. When it turns on, it blinks slowly
for a time and then turns o. After that, you’ll see an image on
the touchscreen (either the setup menu or the room’s home
screen).
Unresponsive screen
If the camera’s LED blinks on and o for more than 30 seconds,
the device may need to be power cycled. If power cycling doesn’t
solve the problem, the touchscreen may need to be restored to
factory defaults.
To power cycle the touchscreen:
1 Press and hold the power button for several seconds until
the touchscreen turns o.
2 Press and release the power button again to turn back on.
To restore to factory defaults:
1 On the touchscreen’s main screen, tap Settings, System Info,
then Factory data reset.
- OR -
If the touchscreen has not yet been configured, tap About,
then Factory data reset.
- OR -
To reset without using the display screen, insert a
straightened paper clip into the left pinhole on top of the
touchscreen, then press and hold it while pressing the RESET
(right) pinhole button for several seconds until the the icon
below appears on the display.
Removing the touchscreen from the wall
To remove the touchscreen:
1 Remove the 3/32" set screw.
2 Pull the bottom of the touchscreen away from the locking
tab, then lift the screen up and o the power box.
Figure 9: Lift bottom away and lift up