User guide

Composer Pro User Guide
Copyright © 2012 Control4. All Rights Reserved.
Saved: 1/20/2012 1:31:00 PM
200-00005 Composer Pro
User Guide Part 1
Page 170 of 199
The diagnostics information is organized into four (4) tabs:
1. Controller Performance
2. Controller Networking
3. System Info
4. Logging
The Control4 system includes many devices running embedded operating systems communicating
over a wired or wireless network. During installation, configuration, and troubleshooting, the ability to
look at the overall status of the components becomes very useful.
The System Diagnostics tool lets you gather system information to help you determine if any issues
encountered are configuration problems, performance issues, or potential defects.
2.10.10.2.1.1 System Diagnostics Uses
Possible uses of the System Diagnostic tool include:
• Viewing Controller Performance information:
• CPU usage
• CPU usage history
• Memory usage
• Memory usage history
• Processes running
• Viewing Controller Networking information:
• Network type
• Connection status
• MAC address
• IP address
• Subnet mask
• Gateway
• DHCP status
• DNS server information
• View system information
• Viewing System Information:
• Detailed lower-level information about the devices listed
• Viewing Logging information:
• When troubleshooting a problem that is reproducible, use the System Diagnostics tool to
capture logged information while reproducing the problem to email to Control4 Technical
Support.
• When troubleshooting a problem that is not reproducible, connect the Controller, enable
logging, and allow the logging to continue running for a specified period of time to capture
the problem. The logs are then captured and emailed to Control4 Technical Support.