User guide

Composer Pro User Guide
Copyright © 2012 Control4. All Rights Reserved.
Saved: 1/20/2012 1:31:00 PM
200-00005 Composer Pro
User Guide Part 1
Page 168 of 199
Status Message Description Resolution
updating with a USB drive.
9. Device <ipaddress>: <Status
data received from the device>
The system received data from the
device.
(Status message only) No action is
required.
10. Updated: <number of updated
devices> Failed: <number of failed
devices>
Follows the message “Finished
update attempt” (number 3) to
provide specific details.
Reconnect, re-identify, and restart
the update.
11. Device <ipaddress> failed to
update.
Provides the specific IP address of
any device that failed to update.
Follows the message number 10
when applicable.
Try to identify the device again, and
try the update again. If not
successful, contact Technical
Support.
12. Failed email results to <entered
email address>”. Error was: <error
number>. Verify that the VPN is
correctly setup and functioning on
your Director box and that a valid
mail address was entered. Contact
Technical Support if this problem
persists.
This is called if an error is returned
when trying to send the summary
via email.
Verify that the VPN is correctly set
up and functioning on your Director
box, and that a valid mail address
was entered. Contact Technical
Support if this problem persists.
13. Unable to obtain update version
information from the Web interface
at URL <url used for getting the
version, i.e., http://webdev-
1.control4.com/...>. Verify that
Internet access is available from
Director.
System has not received the
version information back from the
database.
1. Ensure that you can
communicate to the Internet to the
Website from your computer. Use a
prompt box to ping the address.
2. Ensure that you can connect to
the Control4 Controller through the
Local Area Network.
3. Ensure that a firewall is not
blocking the update.
4. If you still cannot update, use a
USB drive for the installation.
14. Detected devices that still need
to be updated. Restarting the
update process.
To allow an update to propagate
throughout the system, the system
waits 5 minutes after the start of the
update before checking the status
of connected devices. If outdated
devices are still detected, this
message is sent, and the system
restarts the update process.
(Status message only). No action is
required.
15. The information on the USB
drive is invalid. Reinstall the update
on the USB drive and attempt the
update again.
The system cannot parse the
update-info.html file on the USB
drive. The file is not valid xml.
Re-install the update on the USB
drive, and attempt the update
again.
16. Not enough free space on file
system to store update information.
Disk free = <amount of free space>
needed = <space needed>.
Remove stored media, log files,
etc., and attempt the update again.
There is not enough free space on
the box running Director to store
the largest set of packages for a
device type.
Remove the stored media, log files,
etc., and attempt the update again.
17. Unable to access the directory
for update information. Please
System cannot access the
/packages directory. Either the disk
has a serious problem, or the
1. Ensure that you can
communicate to the Internet to the
Website from your computer. Use a