User guide

Composer Pro User Guide
Copyright © 2012 Control4. All Rights Reserved.
Saved: 1/20/2012 1:31:00 PM
200-00005 Composer Pro
User Guide Part 1
Page 164 of 199
2.10.4 Troubleshooting Media
The following table lists troubleshooting problems with Control4 system media.
Symptom Possible Problems and Solutions
DVDs not showing up in the
Disc Changer
Ensure that you have a serial Disc Changer. Only bi-directionally-controlled
serial Disc Changers can scan media.
If you have a serial Disc Changer, see the following:
1. Ensure that music is added and scanned
2. Check these sections:
“Setting Up Media Stored in a Disc Changer”
“Connecting Rooms”
“Checking Control/AV Connections”
“Connecting a Device to the Network”
Cannot play music or music
channels not appearing in
the Navigators
If music is not running, see the following:
1. Ensure that the Navigator is connected to the Director. See Composer Pro
Getting Started.
2. Ensure that a room is appearing on the Navigator. If not, click the room and
change the room to one that can play music.
3. Ensure that music is added and scanned.
4. See “Connecting Rooms.”
5. See “Checking Control/AV Connections.”
6. See “Connecting a Device to the Network.”
7. Refresh the Navigators. See the Composer Pro Getting Started.
2.10.5 Troubleshooting Device Control
The following table lists some control problems on Control4 system devices.
Symptom Possible Problems and Solutions
The Device is not
Controllable from a
Navigator
If the device, such as a Dimmer, is not controllable from the Device Control
window (double-click the device from the project tree); no connection exists.
Refer to the following sections:
“Connecting Rooms”
“Checking Control/AV Connections”
“Connecting a Device to the Network”