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Composer Pro User Guide
Copyright © 2012 Control4. All Rights Reserved.
200-00005 Composer Pro
User Guide Part 1
Page 163 of 199
2.10.2 Troubleshooting Controllers
The following table lists troubleshooting problems on Control4 system Controllers.
Symptom Possible Problems and Solutions
The Controller has
N/A for IP address
1. The Controller has no network connection. Plug in your Ethernet cable. After
a few moments, the addresses should appear.
2. The power cable is not plugged in. Plug in your power cable.
3. No DHCP on the network. Ensure that DHCP is operational.
The Controller has a blank
front display
1. Either your cables are unplugged, or they are not connected. If both are
connected, unplug them and connect the Ethernet cable before connecting the
power cord.
2. The Controller is not connected to a cable/modem/switch/ using DHCP.
3. Ensure that the Reset button is not jammed behind the plastic cover.
The Controller doesn't come
back up after a power
outage
To receive a notification of the Controller going down and coming back up, set
up an Email Notification agent to alert you when the project is loaded and the
Controller comes back up. When you create the alert, place the alert on the
project (Device Events top level). See Example: “Program Using the E-Mail
Notification Agent.”
2.10.3 Troubleshooting a Director Connection
The following table lists troubleshooting problems connecting to a Director.
Symptom Possible Problems and Solutions
Cannot see the Network
Address of Director in the
Director’s dialog
1. In Tools > System Manager, click Refresh several times to see if the network
address appears.
2. If not, choose Add and enter the name and network address.
3. Make sure Director is enabled on the controlling device.
a. At a command line, enter telnet [controller IP address].
b. Enter the root username and password.
c. Enter sysman status.
d. If Director is not enabled, enter sysman enable director.
e. Enter sysman status and verify the Director is now enabled.
f. Enter exit.