User guide

Composer Pro User Guide
Copyright © 2012 Control4. All Rights Reserved.
Saved: 1/20/2012 1:31:00 PM
200-00005 Composer Pro
User Guide Part 1
Page 161 of 199
2.10.1 Guidelines for Troubleshooting
This section outlines general troubleshooting guidelines to check first if you are having problems with
a Control4
®
system.
The following table lists the main areas typically found to resolve some issues on the Control4 system.
Guideline Where To Go
Check room connections
Composer Pro automatically sets room connections when you set up a system.
These settings are default settings, and may not necessarily match your
physical connection. Ensure that the room connections are set to match your
specific system.
If you move a device to another room, move it in the project tree also, and then
identify it again to make sure it's connected properly.
For more information, see:
“Connecting Rooms”
“Testing Device Controls”
Check Control/AV
connections
The Control and AV connections identify the physical connections to the
system. When these are defined, the system is completely automated and
programmable. However, if one of the connections is not correctly identified, it
can cause the system not to run properly. Ensure that the control and AV
connections match the physical configuration.
For more information, see:
“Control/AV Tab” (see Composer Pro Getting Started)
“Control and Audio Video Connections” (see "Control/AV Tab" in Composer Pro
Getting Started)
Check network connections
If a device is not using a control connection to communicate to the Control4
Controller, it uses a network connection: a type of connection that uses a
network address such as TCP/IP (Ethernet), ZigBee, ZigBee Pro and WiFi.
1. Ensure that the network connections viewable in the Connections view >
Network tab all have a network address associated with the device. If not,
identify the device again.
2. Ensure that the Control4 Controller, such Home Controller HC-300, has a
network address. If the address is not appearing, identify the device again.
From the Tools menu, select Network Tools. This lets you see all of the
ZigBee and IP network addresses on the network. It shows whether the device
has an address, and if it has an active connection to the network (status is
online).
For more information, see:
“Network Tab” (see Composer Pro Getting Started)
“Network Tools Dialog” (see "Tools Menu" and "Network Tools Dialog" in
Composer Pro Getting Started)
Connecting a Device to the Network (see “
Connecting Devices”)