Specifications

Control4 Operating System Release Notes

Saved: 9/12/2013 8:58:00 AM

DOC-00100

OS 2.5.2 Release Notes

Page 10 of 16

3.2.1 Pre-work Prior to Arrival at the Customer’s Location

1. Ensure that Composer Pro for OS 2.5.2 and later has been installed and activated

on the installer’s laptop or PC. Internet connectivity is required for activation for first-

time installations.

2. Internet connectivity is required on-premise for upgrading from OS 2.0.x to OS

2.5.2 and later. Because the OS 2.0.x release did not support USB Install, the primary

controller must first be updated to OS 2.5.2 using either the USB Restore or using

Update Manager with an Internet connection. After the primary controller has been

updated to OS 2.5.2, the USB Install for OS 2.5.2 can be used to update the remainder

of the devices on the system. Ensure that Internet connectivity is available or plan for

temporary Internet connectivity during the time the upgrade is performed. You can then

upgrade the system to OS 2.5.2.

If you plan to use the USB Install for OS 2.5.2 to upgrade to OS 2.5.2 from any version

other than OS 2.0, create the USB Install stick and load the license information needed

to complete the update. This requires Internet access, the type of the primary

controller, and the MAC address of the primary controller.

3. Make sure you understand the upgrade path based on the current version

installed on the customer’s system. For prior version upgrade support, see

“Validated Upgrade Paths for OS 2.5.2.”

4. If a software license is needed, use your dealer account on my.control4.com to

assign the license to the customer’s account.

5. If updating from Release 1.7.4, 1.8.2, or a prior version make sure you understand

the impact that the new operating system and ZigBee Pro will have on devices in the

system. You may need to sell replacement or additional hardware to make the system

work correctly. Make sure to confirm any potential equipment upgrade costs with

customers prior to the upgrade.

3.2.2 Upon Arrival at the Customer’s Location

1. Connect to the Control4 system using the appropriate version of Composer Pro for the

system that is currently running.

a. Ensure that all IP and ZigBee devices have been identified and are online.

b. Ensure that all system programming is working as it should prior to beginning the

update.

c. Make a backup of the Control4 system in Composer Pro prior to beginning

the update. This backup should be named so that you can find it later if needed.

2. (Optional) Make sure that the customer’s media collection is backed up. Whether the

media is stored on a Control4 controller hard drive, a USB drive, or a network-attached

storage device, it is subject to loss if the storage device fails. Control4 doesn’t provide

backup solutions for data storage, but recommends that you ensure that customers use

a backup solution.