User guide

Technical
Information
34
Need Help? Call toll free: 1-800-348-8100
Error Codes and Symbols
WHAT YOU SEE WHAT IT MEANS WHAT YOU SHOULD DO
(will flash
for 10 seconds and
then the meter
will turn off)
Dead batteries. Replace the batteries.
Call Bayer Diabetes Care Cus-
tomer Service at 1-800-348-8100
for the Free Batteries for Life
program.
(will remain on
the display)
Low batteries. Replace the batteries as soon as
possible.
E1
Temperature out
of range.
Move to an area that is within the
operating range for the meter:
41°F – 113°F. Let the meter adjust
to this temperature for 20 minutes
before performing a test.
E2
The test strip has
not filled enough
for an accurate
test. Insufficient
blood drop.
Remove the test strip and retest
using a new test strip. Wait until
you see the flashing blood drop
on the display before testing.
E3
The meter is sensing
a used test strip.
Remove the test strip and retest
using a new test strip. Wait until
you see the flashing blood drop
on the display before testing.
E4
Test strip not
inserted correctly.
Remove and reinsert the test strip
properly (see page 9).
E5 E9
E6 E12
E8 E13
Potential software or
hardware issue.
Remove the test strip and retest
using a new test strip. If you
continue to have problems,
contact Bayer Diabetes Care
Customer Service.
Error Codes and Symbols:
If you do not resolve the problem, contact Bayer