User Manual

10 Contour Customer Care
This section describes how to register your product, how to obtain technical support from one
of our Customer Care representatives.
To register your Shuttle device
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, log on to our website http://www.contourdesign.com/.
10.1 Technical Support
You may find answers to your technical problems in the Troubleshooting section of this
guide or in the Frequently Asked Questions (FAQ) section on our website.
You can contact Contour’s Customer Care from 9AM through 6PM Monday through Friday
EST/EDT 1-800-462-6678 (select Option 2) or 603-893-4556 (select Option 2) International.
Our fax number is 1-603-893-4558 and our support email address is:
[e-mail]
.
10.2 Warranty Statement
Contour Design, Inc. warrants the ShuttlePRO™ v2, the ShuttlePRO™ and the
ShuttleXpress™ against defects in materials or workmanship as defined below:
For a period of TWO YEARS, Contour Design, Inc. will repair or replace the unit, at our
option, without charge for parts and labor. After this period you must pay all parts and labor
charges.
This LIMITED WARRANTY is extended only to the original purchaser. It does not cover
damage or failure caused by Acts of God, abuse, misuse, improper installation or maintenance,
or tampering. Please note that this limited warranty does not cover any normal wear and tear
or consumable parts, or damage in transit. If the serial number of this product is removed or
unreadable, this warranty is null and void.
Should this unit prove to be defective in workmanship or materials, the purchaser’s sole
rights shall be repair and or replacement, provided by the terms of this warranty. Contour
Design, Inc. will not be liable for any damage(s) from the inability to use this product, or any
other consequential damages. This warranty gives you specific legal rights. You may also have
other rights, which can vary, from state to state. Warranties may also vary by country outside
of the United States.
For warranty service or repair, please contact Contour Design, Inc. for a Return
Merchandise Authorization (RMA) number. Mark the RMA Number clearly on the package and
be sure to write this number down for future use. Please include your contact information and a
description of the problems with the returned unit. Then send the unit to
Contour Design, Inc.,
Attn: (RMA number)
10 Industrial Drive,
Windham, NH 03087.
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Privacy Statement: Contour Design, Incorporated’s strict policy is NOT to sell, rent, or otherwise make available to anyone
outside of Contour Design, any information regarding our Customers. We may use the data you provide, however, to announce
future Contour Products, including information on subsequent releases of the Shuttle devices Driver Software and/or upgrades
and updates to the application settings folder.
Contour Shuttle Multimedia Controllers 33