User Manual

8 Troubleshooting / Frequently Asked Questions (FAQ)
8.1 General topics
Q: I have lost one of the clear button/key caps on my Shuttle device. How can I get a
replacement?
A: You can request replacement button/key caps by email or calling our customer support
center.
Q: How long of a cable can I use to connect my Shuttle device?
A: The USB specification limits the length of a cable for a low speed device to 3 meters (9 feet
10 inches). For more information about connecting USB devices please check out
www.usb.org
for current USB specifications
Q: How do you configure the Shuttle device Control Panel so it defaults to a specific
application setting, and not the Global Setting that it defaults to every time I open it?
A: The Shuttle device Control Panel is used only to manage your application settings. You do
not select the application setting you would like to currently use from the Shuttle device
Control Panel. Each application setting is associated (targeted) to the application it
supports, and will automatically be enabled when you launch the application.
Q: How to program the keys that are not on my keyboard?
A: You can use the List menu (button below the Keystroke Field) to select special keys.
Q: My Shuttle device Control Panel does not display correctly. All of the images are
overlapping and not correct.
A: You will have this problem if your PC is set to use large fonts, please set your system to
use small fonts, the Windows default.
Q: Running Windows 98, every time I install the Shuttle device software it removes itself after
I reboot.
A: This will happen if you ever previously quit the installer before it was finished installing.
You should delete the c:\windows\wininit.ini & wininit.bak files. You will then be able to
install the Shuttle device software.
Q: How do I remove the Shuttle device software if the Uninstaller does not work?
A: This is the MANUAL un-installation:
1) Login as administrator (or a user with administrator rights). Be sure the Control Panel is
not running.
2) From the command prompt:
a) Go to c:\Windows\System32
b) Type shuttleengine –remove.
This should shut down the engine and helper process. A confirmation box should
appear. If the helper process doesn't terminate, terminate it manually from the
processes list (ShuttleHelper.exe)
3) Remove c:\Windows\System32\ShuttleEngine.exe and remove the installation directory
(default usually is: c:\Program Files\Contour Shuttle).
Now you are ready to install the new version.
Contour Shuttle Multimedia Controllers 30