Owners Manual

15
OPERATIONS MANUAL
BOTTLE, KEG & BACK BAR COOLERS, GLASS & PLATE CHILLERS
PARTS AND SERVICE
Continental is committed to providing the best customer service
in the industry. All new units come with a Limited Extended
Protection Warranty (see “Warranty” section of this manual for
details). If a problem arises with your equipment, please contact
our Service Department at 1-800-523-7138. One of our Service
Specialists will do everything possible to solve the problem as
quickly as possible.
ITEMS NOT COVERED UNDER WARRANTY INCLUDE, BUT ARE
NOT LIMITED TO:
• Preventative maintenance: cleaning condenser
coils and other components.
• Consumables: light bulbs, door gaskets, batteries.
General hardware adjustments: cabinet leveling,
casters/legs, doors/hinges.
• Problems due to: inadequate installation or supply
power; improper maintenance, operation, or abuse.
• Compressor failure due to: dirty condenser, insuffi-
cient clearance/ventilation, excessive temperatures.
• System adjustments and calibrations, including:
controls, thermometer and expansion valves.
Consult the Table of Contents in the front of this man-
ual for detailed information on the items listed above.
Contact Continental’s Service Department with any
additional questions.
PLACING A SERVICE CALL
In order to receive prompt service, always be prepared to pro-
vide your: cabinet model and serial number; cabinet location
name and date installed; contact name and phone number; plus
a description of the problem.
During normal business hours (Monday to Friday, 8am to 5pm
Eastern) contact the Service Department at: 800-523-7138, prior
to any warranty service work being performed.
After normal business hours, or on weekends you can notify our
Service Department by sending an email to:
[e-mail] or by calling 267-525-3300 and
leaving a message in the general mail box. Be sure to provide the
information listed above. Contact Continental Refrigerator the
following business day, during normal business hours, to verify
the status of your call.
OBTAINING REPLACEMENT
PARTS UNDER WARRANTY
If replacement parts are required for a unit under warranty,
contact Continental’s Service Department. New parts will be
sent from the factory and, when applicable, a Return Goods
Authorization (RGA) will be issued to return old parts. The RGA
number must appear on the packaging of any parts returned, or
they will not be accepted. If a service agent uses a part from their
stock, Continental will replace it with a factory part.
OBTAINING REPLACEMENT
COMPRESSOR UNDER WARRANTY
If the compressor should fail within the first twelve (12) months
of use, or within twenty (20) months from the date code on the
compressor, an “over-the-counter” exchange must be made
at an authorized Copeland, Danfoss, Embraco, or Tecumseh
wholesaler.
After the first year, the compressor motor is covered under an
extended “parts only” warranty. The customer is responsible for
any labor charges and any additional parts that may be required.
Contact the Service Department to obtain a replacement com-
pressor through one of the following methods:
• Continental will supply a replacement compressor
at no charge and pay for regular freight. (If expe-
dited freight is requested, the end user, dealer or
service agent is responsible for additional charg-
es and must provide credit card information.
• A compressor can be purchased locally and
Continental will either replace the stock unit with
a new factory compressor, or offer an allowance
towards the purchase of a replacement compres-
sor, up to: $100 for 1/5hp to 1/3hp; $250 for
1/2hp to 3/4hp; $350 for 1hp to 2hp.
The data tag from the defective compressor (or compres-
sor model, serial number and date code, if the tag cannot be
removed) must be included with any reimbursement request.
END-OF-LIFE DISPOSAL
OF REFRIGERATED EQUIPMENT
Your unit is designed and built to provide many years of reli-
able service. At the end of its useful life, please follow the steps
below for safe disposal, to help avoid accidents and to protect
the environment.
1. Remove all doors to eliminate any potential for accidental
child entrapment.