Operation Manual
Medical Test Supply    www.medicaltestsupply.com 
19
Chapter19   TROUBLESHOOTING 
Abnormal 
Phenomenon’s
Causes  Solutions   
BP  measurement 
values  too  high or 
too low. 
Cuff is not connected correctly. 
Correctly  connect  cuff  (refer  to  8 
page) 
Talk  or  move  arms  when 
measuring 
Keep quiet and restart a measurement 
The turned up clothing presses 
the arm 
Take off the clothing which presses 
the arm, and restart a measurement 
No pressure 
Cuff leakage  Buy a new cuff 
The  cuff  windpipe  is  not 
correctly connected with cuff 
Correctly connect 
Cuff is not inflated  Stop using the device and contact us 
Cuff  deflates  in 
short time 
Loose cuff  Correctly apply cuff 
It  cannot  carry  on  measurement  when  press  the 
measurement button 
Switch on the power once again and 
restart a measurement 
Power off suddenly 
when inflating 
No  use  for  a  long  time,  the 
power  of  batteries  can  be 
exhausted  owing  to  the 
changed temperature 
Replace all four batteries with new 
ones. 
Hold  the  on/off 
button  but  cannot 
start the device 
Power  of  batteries  can  be 
exhausted 
Replace all four batteries with new 
ones. 
The  battery  polarities  is 
reversed 
Check  the  battery  installation  for 
proper  placement  of  the  battery 
polarities. 
Cuff  inflation  start  before  press  the  measurement 
button or never stop inflating when measuring 
Pull out the cuff to deflate. Stop using 
the device and contact us. 
Cuff never deflation 
Pull out the cuff to deflate. Stop using 
the device and contact us. 
Air pressure error 
No  deflation  or  deflation  error 
or inflation without stop 
Pull out the cuff to deflate. Stop using 
the device and contact us. 
Others  Keep arm, body still, measure again. 
No  press  value displayed or the  value unchanged or 
change erratically when cuff inflated 
Pull out the cuff to deflate. Stop using 
the device and contact us. 










