Operation Manual
7-2
7
Appendix
Check the items listed below before deciding that your camera is faulty.
Troubleshooting
Problems and Solutions
Problem Cause Solution
Nothing appears on 
the LCD monitor.
The lithium-ion battery pack is flat or is 
not inserted.
Load a lithium-ion battery pack into 
the camera and re-charge it.
The Power Save function has 
switched the camera off. ( p.6-6)
Press the POWER button 
H
 again 
to switch the camera back on.
There is no image on 
the LCD monitor.
If you leave the camera for a while 
without using it, the camera goes into 
Sleep mode.
Press the shutter release button half 
way or press any other camera button 
to restore the camera to Shooting 
mode. The details vary depending on 
the Power Save function settings. See 
p.6-6 for details.
There is something generating a 
magnetic field (such as a magnet or 
TV) close to the camera.
Move the camera further away from 
the magnetic object.
The number of 
available shots did not 
change when I took a 
picture.
This is because the photographed 
image size is small.
This is dependent on factors such as 
the quality mode and the subject and 
is not a problem.
I cannot erase an 
image. The [ ] icon 
appears.
The image is protected. Unprotect the image. ( p.5-9)
I cannot erase an 
image.
The image file was recorded using a 
different device.
The image cannot be erased using 
this camera. You can use FORMAT to 
erase the image, but this will erase all 
the images on the card. ( p.6-5)
The number of 
available shots did not 
increase after I erased 
an image.
This is because the erased image size 
is small.
This is dependent on factors such as 
the quality mode and the subject and 
is not a problem.
I cannot charge the 
battery.
There is no lithium-ion battery pack 
loaded in the camera.
Load a lithium-ion battery pack into 
the camera.
The lithium-ion battery pack poles 
(+ and –) are the wrong way round.
Reload the lithium-ion battery pack 
correctly.
The AC adapter is not connected 
correctly.
Check that the adapter is securely 
connected to the camera and the 
power socket.
The battery pack terminals are soiled. Wipe the terminals with a soft clean 
cloth.
I cannot charge the 
battery. Or charging 
stops. The caution 
LED flashes slowly.
The charging protection circuit was 
activated and halted charging 
because the ambient temperature is 
too high or too low.
Charge the battery when the ambient 
temperature is between 10°C and 
30°C. (Charging is possible between 
5°C and 40°C but will take slightly 
longer.)
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